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Beatsons Direct Reviews 4,915

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TrustScore 4.5 out of 5

4.5

Lumber Store
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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting that staff members are consistently helpful, friendly, and professional, making interactions pleasant and efficient. Many appreciate the quick and reliable delivery service, often receiving their orders sooner than expected, with drivers going above and beyond to place goods exactly where requested. The pricing is also frequently mentioned as reasonable and good value, contributing to a positive overall experience. However, some people experienced issues with order fulfillment and communication, citing instances where deliveries were delayed, rescheduled without apology, or did not arrive as promised. There were also concerns about the quality of some delivered products and a perceived lack of accountability from staff regarding these problems.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and reliability of... See more

Service

Users describe positive interactions with service, highlighting it as first-class, slick, and effective with... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, politeness, and efficiency.... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising the ease of ordering,... See more

Price

Customers consistently note positive experiences with price, often describing them as good, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the first time I had used this company although 3rd time of ordering from them...I found the staff (Paul, Luke and Simon) who I dealt with extremely helpful..even the delivery drivers are very... See more

Rated 5 out of 5 stars

Finally a merchants website that works, you can actually find what you want, compared to others (Several tried and gave up) its in a different class of its own, try it! Availability of goods (... See more

Rated 5 out of 5 stars

Ordered a ton of gravel to be delivered to a fairly awkward access. The Beatsons driver did an excellent job of getting the gravel to exactly where I wanted it. Brilliant service. ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

Amazing service, expected 5 day delivery, got next day delivery, the delivery man took the extra time to spread the stones in place for me instead of just leaving the bulk bag. I am truly appreciative... See more

Company details

  1. Lumber Store
  2. Door Shop

Written by the company

Beatsons Building Supplies Limited is one of the UKs leading independent builders merchants. From our head office in Central Scotland, we are able to supply building materials across the UK. Online and at our UK based stores, you will find a wide range of supplies for building, construction, landscaping, garden furniture, joinery, decorating, DIY and agricultural use. We stock a huge range of Eliza Tinsley Hardware and offer great deals on XL Joinery & LPD Doors. For landscaping we offer a range decorative gravels, sand, cement, fencing and slabs. We have over 30,000 products available for distribution across the UK with new ranges being added all the time. Beatsons are competitively priced with great delivery costs. We pride ourselves in being able to offer value for money to all of our consumers to ensure they get quality tools and materials at an affordable price. We offer quantity discounts, offers and competitions too to our registered customers. Take a look at our huge range of over 30,000 building supplies online and receive a greater discount the more products you buy on selected items. Our friendly and knowledgeable team is available to help you with your requirements in store, by email, on the phone or on our live chat feature during office hours. For more information on our award winning service, sign up to our monthly newsletter or follow us on Facebook or Twitter. Copyright © 1998-2021 Beatsons Building Supplies Limited. All rights Reserved.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Late delivery

I received email showing delivery date of Wednesday 2nd April. However, the order was NOT delivered until Thursday 3rd April. So I wasted an entire day just waiting!!

28 March 2025
Rated 5 out of 5 stars

Sand

Only bought a large sand. The delivery driver was very good putting bulk bag of sand where I wanted it.

20 March 2025
Rated 5 out of 5 stars

They are always so helpful

They are always so helpful. Will leave were ever you ask them to put the items. Nothing seems to much bother. Happy that there not far and you don’t have to wait to long for delivery.

20 March 2025
Rated 5 out of 5 stars

Delivery driver was very helpful

Fantastic customer service and prompt delivery. Decent price and driver was very accommodating. I wish I’d got his name but he put all the materials in my back garden for me and was extremely pleasant. Thank you

2 April 2025
Unprompted review

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