Beards & Daisies Reviews 

ZZ sucess!
I ordered a ZZ plant as a gift for my sister who had just had back surgery. Unfortunately the plant was not of the quality I expected. I emailed Beards & Daisies and the lovely Vanshika replaced the plant.
Excellent customer service.

Well packaged and lovely plants Really responsive customer service when needed

I am extremely disappointed with my experience. My original cowboy cactus arrived damaged, with the top broken and signs that it had been handled improperly during transit. After contacting customer service, a replacement was sent, but unfortunately the second cowboy cactus also arrived damaged.

Receiving two damaged plants in a row shows a serious issue with packaging and quality control. I expected much better, especially considering the cost of these plants. Sadly, this has been a very frustrating experience, and I would not recommend this company based on my experience.

I have used beards and Daisies a few times now for their artificial plants . The olive tree is a big favourite of mine .
They may appear pricey but I think they’re worth it 👍🏼
Also good customer service
Thankyou B&D

Lovely customer service- changed the address for delivery when I failed to realise that I was sending the plant to myself and not to my Aunt for her birthday. It got there in time as a result!

I ordered 3 plants and the next day I got an email to say one type I ordered isn't doing well in the nursery and would I like to pick a new one or just get a refund. Thank you for not sending out a plant just to make money. The 3 that arrived are in beautiful condition and have made a great addition to the collection. The refund for the price change came back to me really fast too. Will definitely be ordering from them again.

I had some questions about the care of a plant that I bought from Beards and Daisies. The advice that I received was excellent and has helped to keep my plant healthy. A truly brilliant service, thank you.

Beautiful plant and pot. Had an issue with the delivery, but the comms were excellent and problem resolved immediately. Amazing customer service, thank you.

I ordered a plant in a glass vase as a gift for someone. Unfortunately the vase arrived smashed however a replacement was offered and arrived promptly, Great customer service

Beautiful plants. Packed well and delivered on time. I have ordered from other plant company. For me this is one of the best company I dealt with. Thank you.

Ordered a zz plant with matching pot as a finishing touch to a downstairs cloakroom, delivery was delayed so I reached out to customer services who handled it like pros! Rosie could see what had happened, apologised and got the shipment sorted - when it arrived couldn't have been more pleased with the plant which was well packaged and as described. The plants are great but the customer service is even better, would definitely use again.

Excellent my experience was during the extreme heat and there was a slight delay in my delivery and I was concerned as it was a gift.
I was refunded the delivery charge and the gift did arrive on time what more can I say only that the plants were lovely
Julie

Ordered two 60-70cm Pink Hibiscus plants. I bought them in the sale for £60.00. Firstly, they were delivered separately. They didn’t look anything like the pictures on their website. They also had what appeared to be yellow minuscule buds. I contacted customer services who advised “ Hibiscus blooms can change colour as they develop and mature” This is news to me but accepted this explanation. However, the second plant received was damaged and had a major broken stem.
Customer Services advised “ While the plant does appear to have some uneven growth and a damaged stem, hibiscus are naturally quite vigorous growers and can often recover well from pruning or minor damage. The plant should encourage new shoots and fuller growth as it settles into its new environment, especially with plenty of sunlight and regular care. For the broken stem, I would recommend carefully removing any damaged section with clean scissors or secateurs, as this will help the plant focus its energy on healthy new growth”
I can’t believe they expect me to try and fix the damaged/broken stem, after I have paid £60.00. Then to add insult to injury, I stated I wanted a replacement plant. They advised they would collect the damaged plant and upon receipt, either send me another plant or give me a refund.
I wanted two pink hibiscus plants that mirrored the same size and colour. I don’t want different size plants. Who is to say they will have the same pink colour!
I am happy for them to collect the damaged plant but to also deliver the replacement plant at the same time. I am not impressed with the lack of responsibility taken by Customer Care. They advertise a “Happiness Guarantee” 30 day plant guarantee!! That’s not what I am experiencing. Based on this experience, I wouldn’t buy from them again. I was happy to pay the discounted price of £60.00 for two pink quality hibiscus plants but this experience has been appalling .

Great experience. Had an issue with the original order being incomplete - it was sorted and on its way within 24 hours of my email.

Excellent customer service

I had an issue with part of my order as the courier company looked liked they had dropped kicked a ceramic pot.

Rosie dealt with it quickly, politely and without any fuss. A replacement was arranged straight away, and the whole process was handled really well.

Great customer service and a very positive experience. Thank you

Excellent customer care.
I have had several plants from them and when i had problems with one they were very helpful and eventually replaced my plant for me.Great contact throughout from Vanshika who was brilliant.

I payed for the quick delivery (which I tried to change to the relaxed version, but the website didn’t let me and automatically switched to the more expensive option) and my parcel never arrived. I also emailed them and got no response. Similarly there is no communication during the delivery process, so I have no idea where my package is or why it is so delayed.

I have made two orders with Beards & Daisies. The website is very easy to use. The first plant was a gift for my firend and she loved it. The second order was for myself. It was slightly delayed and they were fantastic - even got a credit voucher and a refund of my delivery fee. Great plants, pots - everything. Wonderful service too.

I had a great experience with Beards & Daisies. The plants arrived healthy, well-packaged, and exactly as described. Delivery was prompt, and the care instructions were clear and helpful. The quality exceeded my expectations, and customer service was responsive when I had a question. I’d happily order from them again and would recommend them to anyone looking for quality houseplants