Beards & Daisies Reviews 

The first plant was of poor quality and I was surprised because all previous orders have been of excellent quality. I contacted customer services and sent a photograph and in no time they replaced the original plant with a different one which is of exactly the quality I expect from B&D. Couldn’t be happier with the plant and with the way my complaint was dealt with. Excellent customer service .

Amazing customer service. Issue resolved within 24 hrs, no quibble, nothing too much trouble. Will definitely be using beards and daisies again

I have ordered several times from B&D and i have never been disappointed. I have also ordered from various other online plant shops but none match the professionalism in packing and quality.

WOW. Bought a kentia palm and pot and they are fantastic,very well packed and recieved next day.I knew palm would be large,but its massive,fills up my bay window gap perfectly love it and spreads out well too,pots also good and goes really well with palm,excellent overall items and service,thank you.

Amazing customer service! Really recommend this company.

Excellent customer service when one out of my plants started to deteriorate. Sent out a replacement the next day. Will definitely be using this company again.

I ordered a variety of plants, and most of them arrived in perfect condition. Unfortunately, one plant was slightly damaged during transit, but the customer service team responded quickly and resolved the issue within a few days. They were friendly, professional, and apologetic throughout the process. I would absolutely order from Beards & Daisies again!

Plants arrived promptly and in fantastic condition. They are still doing really well despite my house plant killing tendencies!

Great after sales service.
A relatively minor issue resolved quickly, amicably and very professionally. Well done and thank you Vanshika.
A delight to deal with Beards and Daisies.

Lovely company to deal with, very responsive to any queries and extremely helpful. The plants I have ordered so far have been much admired!

The plant I ordered arrived today, however all the flowers are dead. A total rip off sadly, tried calling the company and no one is picking the phone.
An experience not to be repeated, I am afraid.

Ordered a Monstera (which is huge and very beautiful) Unfortunately the pot came broken, but was dealt with extremely quickly and efficiently by Ash. Will be ordering again. Can highly recommend :-)

I love this company. The website is really clear and easy to use. The range of plants and gifts is brilliant and good quality. The customer service was excellent in sorting out a delivery problem. Useful to be able to nominate a delivery date.

I ordered two plants, one artificial and one real. The artificial one was better than I’d expected so I was very happy, but the real one arrived having been badly damaged en route. I contacted customer services, unsure what sort of response I might get, but they were great, very helpful and friendly, and a replacement plant arrived on my doorstep in excellent condition within 48 hours. I’d definitely be happy to purchase again.

Thank you B&D for my healthy looking plants for my small outdoor patio. I had the choice of swapping with two other plants since one of the other plant was not healthy looking. Other places I've ordered before have taken my money and delivered very dry ill looking plants

Excellent customer service,very pleased with great quality artificial plants.
Had to return one plant,which was my fault as I got measurements wrong!No problem returning for refund.

The Swiss Cheese plant arrived with all the top leaves bent over. They have grown over like this which shows the plant has not been kept in ideal lighting. These things happen, so I phoned customer services. Photos were sent and emails explaining the problem and asking to return the plant. I have not had any reply. No response. No apology, no attempt to put things right. I have always used Patch Plants before and have had excellent customer communication.
Update. After a conversation, I managed to speak to customer services, the plant is being collected and taken back.

The flowers are standard red, not pink as photographed on the lipstick plant I purchased through the Dunelm website because I thought the flowers would be different from the usual dark purple and red lipstick plant. After it arrived, I emailed immediately because I was concerned I'd received the standard variety. However, as the plant hadn't flowered fully yet, I was told to wait until it had bloomed fully. I was reassured that if, once it had flowered, I still wasn't satisfied, they would resolve the issue.
When the plant finally flowered, it produced the standard dark red flowers, not the light purple and pink flowers shown in the product photos. I contacted customer service again, expecting them to honour what they'd promised. Instead, I was told the images were taken under studio lighting and had been edited, that the flowers were never actually light purple and pink, and that they would pass my comments on to their marketing team.
I already owned a healthy, mature lipstick plant with standard red flowers, so I knew this wasn't a different variety. In fact, you can buy the same plant elsewhere for £10 to £20 less.
Since leaving my original review, I've noticed the plant has been removed from the Dunelm website altogether, which raises even more questions. In my opinion, the listing was misleading. I bought the plant based on the advertised flower colour, received a standard red flowering plant instead, and the company did not follow through on the resolution they had promised when I first contacted them after delivery.

I was really disappointed when my orchid arrived. The delivery had been delayed and by the time it reached me, the potting medium was completely waterlogged and the roots had started to rot. It definitely wasn’t in the condition I was expecting.

That said, what really stood out was the customer service. As soon as I got in touch, the team responded quickly with genuine kindness and empathy. There was no back-and-forth or trying to avoid responsibility. They apologised, immediately arranged a replacement, and kept me updated throughout.

Sometimes things go wrong in transit, and I appreciate that not everything is within a company’s control. What matters is how they handle it, and Beards & Daisies couldn’t have been more helpful. Their friendly, thoughtful approach turned what could have been a frustrating experience into a very positive one.

Excellent customer service, and I wouldn’t hesitate to order from them again!

Received a great experience from Vanshika in the customer service team. The delivery company lost my plant in transit. I reached out to the customer service email and received a response quickly. They resent my order for next day delivery. Love the plant and pot. Thank you beards & daisies and the customer service team.