Unable to access verification ___________________________________________________________ When I couldn't access verification code as phone currently lost, the online assistant was excellent, gave... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The clarity of all the information was great. Documents arrived swiftly by post (I'm not brilliant online!) The price was not much different from everyone else? Love having good, clear information o... See more
From the very outset the customer services lady was very friendly and answered all queries, she was really nice and professional. It was lovely to speak to an actual person rather than everything onli... See more
They offered me a good price. I added on an extra driver & got full breakdown cover as well & it was still less than the renewal price of my previous insurer. Going through Go Compare also gives exces... See more
Company details
Written by the company
BEAM is a new name in car insurance from one of the UK’s leading brands. So you can feel confident you’ve got the right cover, and safe in the knowledge we’re powered by the AA.
Contact info
Basingstoke, United Kingdom
- beam.co.uk
4.5
Excellent
3K reviews
Asks customers to review
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Registering online account.
I have found it difficult, impossible really, to register my account onlineaccount online.
I will try again tomorrow, Very frustrating.
14 May 2026
Reply from BEAM from the AA
Hi Mr Maclean, sorry to hear you're having issues registering your online account. We hope you've since managed to sort this. If you still need any help, just give us a call on 0330 041 3684 or drop us a message on Facebook/Instagram or X and we can help.
Unable to access verification
Unable to access verification
___________________________________________________________
When I couldn't access verification code as phone currently lost, the online assistant was excellent, gave me a phone number. Call was picked up quickly and an extremely helpful employee assisted me and took payment over the phone. Your site was easy to navigate and employees both online and by phone were very professional and helped me through the problem, swiftly and effectively. They removed the stress and dealt with me politely and guided me clearly through the payment process. Much appreciated. Pleased to have found you BEAM.
19 May 2026
Very pleased but …
Very pleased with the procedure to get and pay for the insurance. I have downloaded the AA app as suggested if I need to make a claim but there doesn’t appear to be a prompt to do so. Just offering to get a quote for insurance or breakdown. Guess I’ve done something wrong.
Opening the documents to print is long winded as the password has to be put in twice, once to open it and again to print.
22 May 2026
The lovely man I spoke to was so good…
The lovely man I spoke to was so good and very patient with me… he put right the problem on my policy and has also put my mind at rest.., thank you so much.
22 May 2026
Clear English language
Clear English language spoken on our telephone calls.
This made our interaction painless.
Good price.
20 May 2026
Reply from BEAM from the AA
Pleased to hear that, Roy. Thanks for choosing BEAM 😊.
Thanks very much
Thanks very much, I hope i ll be happy to stay with you, I like full cover for this money, only problem...I can't register in your app..I think ill fix that,thanks again
21 May 2026
Easy to follow instructions for someone…
Easy to follow instructions for someone who is useless on a computer. Decent price compared to other providers
21 May 2026
Great prices for comprehensive…
Great prices for comprehensive insurance, quick and easy to arrange
21 May 2026
Reply from BEAM from the AA
We're delighted to hear everything was easily arranged. Thanks for leaving a review, Elizabeth.
Very easy for me to take out my new…
Very easy for me to take out my new motor insurance policy
19 May 2026
Efficient and easy to use
20 May 2026
Absolutely fine though for me there was…
Absolutely fine though for me there was a lot of filling in forms that I had already filled in the same details previously. I am not very good with technology.
20 May 2026
Easy and straighforward
20 May 2026
Reply from BEAM from the AA
Great to see this, Teresa. Thanks for leaving a review.
Good service good price
20 May 2026
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