I love Bax Music. Always competive price wise - the one gripe I would have is that the delivery drivers often leave packages on view of the public which is obviously not very safe!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Bax Music is your go-to online music store with more than 46,000 bits of gear and accessories in stock. Ordered before 10 PM? Receive delivery in 2-4 business days. Assortment More than 1,000 brands and a 21,000m2 warehouse packed with DJ and studio gear, headphones, speakers and lighting, and a mouth-watering and extensive selection of acoustic and electric instruments ready to put any beginner on the right path or equip any pro with their dream setup. Ordering Bax Music makes placing your order smooth and simple. Postage is completely free when you spend £199 or more and almost everything we offer comes with a 3-year warranty and a 30-day trial period. Also, all returns are free of charge. Payment Payment can be made via your preferred method, whether it’s debit card, credit card or PayPal etc. Helpdesk & Online Store Thanks to our clear product pages, any music maker and lover can quickly find what they’re looking for in our online Bax Music store. If you have any questions, Bax Music is available to answer them 6 days a week. You can always find us at bax-shop.com where 445 specialists are ready to help. We support your stage!
Contact info
Shearway Road, CT19 4RH, Kent, United Kingdom
- (+44) (0) 20 36952176
- customer-service@bax-shop.co.uk
- bax-shop.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love Bax Music
I love Bax Music. Always competive price wise - the one gripe I would have is that the delivery drivers often leave packages on view of the public which is obviously not very safe!
So far so good
They ask for a review after a purchase which is nice. Website is a little clunky but the prices are the best anywhere I've seen. Waiting on delivery now and rather excited
I’ve always had good experiences with…
I’ve always had good experiences with bax, prompt delivery & competitive prices.
Zeer gedaald! Dowhill...
NL: Dit was vroeger een uitstekende winkel maar het afgelopen jaar was afschuwelijk. Alsjeblieft, bespaar je geld en koop je spullen elders. Soms geen antwoord via customer service tot slechte retouren, alles gaat fout.
ENG: This used to an excellent store but the last year has been horrible. Please, save your money and shop elsewhere. Sometimes no answer via customer service to very bad return services, everything is going wrong there.
Great company 👌
My experience with Bax Music has always been great. Competitive prices. Excellent service. Quality products. What more can you ask 🎶🤗👌
Lovely online store
Lovely online store. Great deals. Glad their back in business. Quick delivery on my products. Always delivered with care. Thanks bax.
Awful customer service avoid at all…
Awful customer service avoid at all costs!!
What I want at the price happy to pay
What I want at the price happy to pay. Quick delivery, what more can you want.
Solid supplier
I have ordered a number of items from bax over several years. They have always delivered promptly and the products are as advertised and at a good price.
Super
Super! Ordered 3 belt barriers on tuesday.. needed them for an event on Saturday and Sunday. It said they would arrive on thursday and they did! (just surprised by this as we live in the middle of nowhere in the west of Scotland and nothing ever arrives on time here!). Very well packaged and good quality items. And best price I could find online. THANKYOU!
solid choice
good experience with all the items i’ve bought. they regularly offers good deals and competitive prices.
I've bought a few things from Bax
I've bought a few things from Bax. It's always been easy and there have been no problems.
Their pricing is competitive - just a little bit less than others - enough to nudge me towards them.
Highly recommended.
The order process is straightforward…
The order process is straightforward and the price is terrific.
I am very happy with the online experience.
I am very happy with the very competitive price and the ease of ordering. I have only just ordered my items, so can not comment on delivery.
I have always found BAX MUSIC reliable…
I have always found BAX MUSIC reliable with the quality of items and their competitive pricing. I would recommend them as they readily reply to all of my queries and also how easy it is to order items. They are on hand to give an answer if needed. I always look to BAX music first when considering my musical needs.
Good prices, bad deliveries
They have good prices, very competitive. Website is easy to use. However, on two big orders I had problems. The delivery of first one was late by many days, and for the second order months later, my order did not all arrive at the same time, causing me problems. I was offered small compensation
Have bought from Bax before...
Have bought from Bax before and always great prices, easy ordering process and on time delivery. Not had to return anything so can't comment on that. Good B Stock items if you keep your eyes peeled ;) .
Bax will ignore you after they got your money
Have a question about my order and have emailed them multiple times but they never responded. Their helpdesk function also does not work. Good luck ordering from them!
Cant confirm experience yet but good…
Cant confirm expetience yet but good selection of all things music at a good price and an efficient website. I hope it s a tuneful xylophone!
Thanks!
So far so good
So far so good, these guys have been recommended to me, just purchased the LV 50 Pa, looking forward to purchasing more
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








