Bax Music Reviews 

PA bundle incorrectly built by Bax on their website, resulting in incorrect power cable and carry bag being sent. Still waiting for a returns code a week later, and had a wholly unproductive call with Bax earlier today, which has resulted in me having to buy a power cable from another retailer, as Bax don't stock the correct cable for the PA they sold me. I am also no further forward in getting the correct bag sent, with Bax's agent hiding behind policy, rather than admitting that the company are in the wrong. Absolutely appalling service which has resulted in me being out of pocket, and likely losing a job next week.

I've bought from you a few times and you see professional and all items have always been delivered promptly with clear communication. Keep up the great work!

Very easy to deal with.
Great selection of quality products.
Good Discounts on products already at a good price.
Speedy Free Delivery.

tried to cancel 2 orders but they lied about posting it same day that I've made the order.

Fantastic price

Utterly dreadful! Took 4x longer than promised to deliver and then only 1 of 2 parcels arrived. Customer service has refused to send the missing parcel. You never speak to the same person and they won’t pass you to a manager so it is impossible to get it resolved. This company is a disgrace. I will be reporting them to Trading Standards and will never use them again.

I've just bought a second guitar from Bax. The first time the product matched the description and photos exactly. I'm hoping its the same this time.

Delivery was excellent and the product was exactly as described

Easy to use, reasonable price

Awful experience. I ordered a small mixer which was in stock, then a month later I emailed asking where it is and I was told it's been delivered on that exact day (how convinient!) and I should check with my neighbours. After doing that (painstakingly) and getting back to them to say it's nowhere to be seen, they suddenly said the order has been sent back to the deposit and I now need to wait for another 14 days (!!!) for it to be redelivered. Shocked, I then sent a strong reply saying that's unacceptable, to which their response was literally just to send a "confirmation of refund" email, without even replying to me, apologising, or offering compensation for wasting my time. An awful experience altogether - avoid them if you can.

Edit - three weeks later and after being told a refund has been issued and replacement item delivered - still nothing and I need to chase again to get my money back. Absolutely absurd!

Worst customer support in 30 years experience of buying professional audio equipment and musical instruments. For the last 6 months I have been trying to get my speaker repaired or returned. I paid for an extended warranty that stated I would have a replacement while I wait. I was thats no longer included. I have had to speak to a a different member of support staff each time I write a mail or call. Every time I try to speak to someone Ive spoken to before I get a generic email response. When my speaker was returned the first time it was in worse condition than when I sent it to their repair shop. The 2nd time it was sent for repair it was sent to the wrong address after 6 weeks of waiting, and I am unable to organise a new delivery time because, according to Royal mail, Bax used the wrong post code and first line of the address. If customer support is important to you go elsewhere.

AVOID THIS COWBOY COMPANY!!Bax music have had my faulty speaker for 7 weeks . Communication is non existent. Reading other reviews on Facebook, I dont think ill get it back. Im currently trying to get the money I paid for it returned through my credit card company. This has happened to a lot of people and has to stop.

Had exactly what I needed at a reasonable price inc free delivery

Great communication with customer services the delivery details are A1 and Arrangement of products speaks for its self would highly recommend BAX music store

Ordering process is straight forward and there are plenty of payment options to choose from including buy-now-pay-later options. Good amount of products to choose from especially for beginners. I'll upgrade to a 5-star if my package arrives on Tuesday as predicted!

I have just ordered my first item from Bax and they said it will be delivered in 3 weeks. The purchase was made through PayPal and was effortless and it was the best price I could find for Mooer ge100 pro li. So far so good 👍 Thank you Bax.

Brilliant service. Fast & reliable.

I bought a Yamaha Tyros 2 subwoofer cord from Bax Music and got the best price I could find. Their website is very easy to use, which made the whole purchasing process quick and hassle-free. I'm very happy with my experience and would definitely shop with Bax Music again. Thank you, Bax Music!

I October 2025 i returned a crosley record player as it was under warranty, they tried to charge me £20 to return it again, after many emails they finally sent me another return label. They confirmed the record player is broken and will send out a replacement, it is now July 2026 and nothing. Again many emails and no reply. Great service at selling you something, but terrible service is returning and replacement.

Unfortunately, my replacement XDJ-AZ unit also arrived with a severe box puncture and a scratch on the right jog wheel. This is the second time I have received a damaged unit from Bax. I emailed customer service proof on Monday and have also recorded the entire unboxing for further proof. I am still waiting for a solution and it has been nearly 5 weeks since I placed the original order. Because I currently have a broken arm, I physically cannot carry a 20kg box to a drop-off point. I want to get this resolved with a proper replacement unit, but I urgently need a specialist or manager to reply to my email thread so we can arrange a courier swap or a suitable replacement strategy around my injury. Thank you.

There is no Baz Music at 120 High Road, East Finchley. It is a Post Office. I should of checked the address before. I purchased products because of the offered delivery date. They did not turn up. They could not be tracked with Parcel Force as they are still in the Warehouse. They would not let me cancel the order even though this has not been sent out yet. I am to refuse the items (if they ever arrive).