I ordered a Roca WC toilet seat last month - payment taken but no delivery. Emails to customer service have bounced back - undeliverable. Customer service number routes to a voicemail but the inbox... See more
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I ordered WC lid from Bathroom and showers direct, Becky was great but now unavailable and all emails remian unanswered eg info@ .....the voicemail isnt answered either -it's now been a week since... See more
Fantastic service. Very high rated contact direct phone service. Extremely excellent response and terms and conditions. Always check items before ordering and always check exchange and refund if w... See more
Company replied
Worth the wait. Company were up front about waiting times for replacement toilet seat. (Original Duravit seat approx 10 years old). They kept me up to date with order and promptly answered email... See more
Company details
- Bathroom Remodeler
- Bathroom Supply Store
- Do-it-Yourself Shop
- Hardware Store
- Home Improvement Store
- Lighting Store
Written by the company
BASD aims to provide a wide range of great bathroom products, supported by strong product knowledge and fantastic customer service
Contact info
Unit 16 Lumina Way, EN1 1FS, Enfield, United Kingdom
- 020 7697 3188
- info@bathroomsandshowersdirect.co.uk
- bathroomsandshowersdirect.co.uk
3.1
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem free transaction
Competitive prices and easy to place an order on a logical website. The company kept me up to date on progress of the order.
20 April 2022
Unprompted review
Reply from Bathrooms And Showers Direct
Thank you for the review
Regards,
BASD Customer Service.
Great customer service given by Afia
Great customer service given by Afia. She was prompt, courteous, and informative throughout the transaction. Super quick delivery. Overall fantastic experience. many thanks Afia
20 April 2022
Unprompted review
Reply from Bathrooms And Showers Direct
Thank you! Afia will be pleased to hear this.
Regards,
BASD Customer Service.
This is my second item I purchased from…
This is my second item I purchased from this company as before superb service and very compatible prices. Could not fault it in any way. If ever I need bathroom fittings or plumbing accessories this company is first to check on my list. Great all round service from Bathrooms and Showers Direct, thank you
20 April 2022
Unprompted review
Reply from Bathrooms And Showers Direct
Thank you for the review Peter, it's good to hear you will be back.
Regards,
BASD Customer Service.
Competitive Pricing quick delivery and…
Competitive Pricing quick delivery and great customer service. Thanks to Becky and Afia
20 April 2022
Unprompted review
Reply from Bathrooms And Showers Direct
Thank you Alistair.
Regards,
BASD Customer Service.
Purchased a Roca Bidet cover
Purchased a Roca Bidet cover, very competitive price. Initially it was out of stock but good communication from the Company kept me updated and it was delivered after minimal delay. Would definitely recommend them.
20 April 2022
Unprompted review
Reply from Bathrooms And Showers Direct
We do pride ourselves on good communication, glad we got there in the end.
Regards,
BASD Customer Service.
Purchase of 2 Duravit toilet seats
B&S Direct offered a competitive price for 2 Duravit toilet seats. Both items turned up within 2 working days as stated in the order.
Would definitely use them again
20 April 2022
Reply from Bathrooms And Showers Direct
Always happy to help, thank you.
Regards,
BASD Customer Service.
Great service
20 April 2022
Unprompted review
Reply from Bathrooms And Showers Direct
Thank you Richard.
Regards,
BASD Customer Service.
Very impressive
I called to check some details and the person I spoke to could not have been more helpful. I placed an order and it was delivered to my door within 18 hours. A truly impressive turnaround time
20 April 2022
Unprompted review
Reply from Bathrooms And Showers Direct
That's great to hear Chris, thank you for the feedback.
Regards,
BASD Customer Service.
Great service
Great service! Cheapest cistern I could find on the web to match the one I broke and was delivered within 2 days
19 April 2022
Reply from Bathrooms And Showers Direct
Glad we could help!
Regards,
BASD Customer Service.
Great service and very quick delivery.
18 April 2022
Reply from Bathrooms And Showers Direct
Thank you for the review.
Regards,
BASD Customer Service.
I have not received the shower yet so I…
I have not received the shower yet so I can not do a review...no message about delivery yet from yourselves
18 April 2022
Reply from Bathrooms And Showers Direct
Good Morning Walter,
I am sorry that you have not been advised of a delivery date as yet. It is very unlike the team to have not emailed you when you placed your order to update you.
I will ensure we get an ETA to you via email this morning.
Regards
Becky Ellis
Customer Service Manager BASD
Reply from Bathrooms And Showers Direct
Thanks Gary.
Regards
BASD Customer Service
Quick delivery ,great price,item…
Quick delivery ,great price,item packaged superbly, easy ordering, how ordering on line should be.
17 April 2022
Reply from Bathrooms And Showers Direct
Glad we got it right Den!
Regards
BASD Customer Service
Excellent
Excellent. Would recommend. Product received extremely quickly and was at a good price. No delivery notification but presumably that is down to the delivery company.
16 April 2022
Reply from Bathrooms And Showers Direct
Thank you Fiona.
It is very rare that DPD do not send a delivery notification if we are provided with a mobile number, but happy to hear it was delivered ok.
Regards
BASD Customer Service
Quick and easy
Easy website to use. My item arrived really quickly. No actual instructions in the box but managed to find a video on YouTube to fit the new toilet seat. Would definitely order from them again
15 April 2022
Reply from Bathrooms And Showers Direct
Thank you for the feedback about the instructions, we are glad this didn't put you off.
Regards
BASD Customer Service
The service was excellent and the…
The service was excellent and the product arrived the day after ordering
15 April 2022
Reply from Bathrooms And Showers Direct
Thank you for the review Colin
BASD Customer Service
I needed to replace my old Roca toilet…
I needed to replace my old Roca toilet seat and cover but I didn't know the model number and was somewhat overwhelmed by the range of different models and fittings. Afia (Customer Services) was always helpful and friendly and was quick to answer my emails and to contact Roca on my behalf for expert advice.
Now that the new seat has been installed I'm very pleased with it.
Although the seat isn't cheap BathroomsandShowersDirect has a wide range of stock and offers the best price.
14 April 2022
Unprompted review
Reply from Bathrooms And Showers Direct
Thank you Barry, we always try to keep our prices competitive and I am glad Afia was able to help.
BASD Customer Service
Don't recommend this company...
Item was showing in stock when I ordered. Then received an email to say they didn't have it but were ordering from supplier and it'd be with me within 7 days. On chasing, was then told no, supplier doesn't have it and I wouldn't now be receiving it until mid June! Asked for refund and had the item delivered next day from another supplier! Very badly managed, wouldn't recommend.
14 April 2022
Reply from Bathrooms And Showers Direct
Good Morning Sylvia,
Thank you for your review although it is disappointing.
I can see that we did inform you as quickly as possible of the stock problem and I am very sorry that we were not able to fulfil your order in a timely fashion. As advised in the emails you did receive from us, Roca has advised us of the delays which were totally out of our control.
I am glad you managed to find the seat elsewhere.
Once again, please accept my apologies for the disappointment caused.
Becky Ellis
Customer Service Manager BASD
Hassle free
Website made it easy to find the right product, which arrived quickly and in perfect condition. Hassle free.
13 April 2022
Reply from Bathrooms And Showers Direct
Thank you for your review!
BASD Customer Service
Had what I wanted for a good price and…
Had what I wanted for a good price and very quick delivery
11 April 2022
Reply from Bathrooms And Showers Direct
Thanks for your review. We are pleased you was happy with the price and delivery. BASD Customer Service
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