Barkibu Reviews 

Edit after communication with their terrible customer support team:
They refused any type of help. If you renewed, they want to lock into that contract even if you haver never used their service (which technically I never did). They are also very rude and only prompt you to request to not renew and unsubscribe from responses. So dont even expect help, you will lose your money, time and parience.
Worse experience of my life with customer support.

I paid since september 2024, my first request was declined because the condition my cat had was considered "preexisting", mind you I didn't know and my request was for the vet visit which I needed to have in order to learn of his condition.

I thought it was my bad because his visit was a month after I got the insurance, maybe it was too soon so I continued paying until now. (My mistake)

I took my cat to his yearly check up and they discovered a few things.

I once again requested my refund and they declined everything, which I understood some of the items are not covered but they once again declined the actual visit as preexisting even though its in their policy yearly check ups are covered. But apparently they aren't?

So I paid all that money just to never actually receive any sort of help and pay everything out of pocket. Hundreds in the trash for a company that preys on people that want to take care of their pets.

The best pet insurance company. Easy to join and so fast with reimbursement. Literally the next day I had the funds in my bank account!

Thank you guys

Took almost a month to cover a simple vaccination. I was not asked specifically about the paperwork needed and had to submit twice. Although I provided both of the times very fast what I was asked, the response was not as fast as the company promotes as it’s big asset.

Since 2021, I have been a loyal customer of this pet insurance, attracted initially by their competitive pricing. However, over the years, the situation has dramatically deteriorated: premiums have steadily increased, coverage percentages have been reduced, and customer support has become completely unresponsive — leaving me without any assistance or guidance.

Last month, I was notified that my policy would be automatically renewed on March 30, 2026, at a significantly higher cost, notably excluding civil liability coverage, which was included in my existing plan. Concerned, I accessed the app to cancel the renewal in advance, than discovered that my contract was renewed automatically for another year, extending until March 30, 2027, with no option to opt out or cancel. Attempts to contact customer service have been futile; the only available communication channel is a confusing, unclear form that offers no real resolution. This experience has left me profoundly disappointed and frustrated, feeling deceived by a company that is clearly engaging in predatory practices. I hereby formally exercise my right of withdrawal and demand immediate cancellation of the renewed policy. I will pursue all necessary legal avenues to protect my rights if this issue is not promptly resolved.

Avoid. They advertise that they pay back fully for the annual vaccines, but it's not true. I have beed asked for the vet report (paid extra, not covered by barkibu) cause I had pipettes and other stuff on my recipe. Talking to them does not sort anything, can't talk to a person, all support is AI.

Really like this company. I had a medical bill and they did what they say, once I had all the correct paperwork I received the amount back.

Absolutely fantastic service! I received reimbursement for my medical receipts in under 24 hours.

It was the first time of using a pet insurance. When it was time for my dog’s annual vaccinations I got really good help via WhatsApp as to what was needed. When I submitted my invoice it was really easy and I received the refund within 30 minutes. Excellent service!

I took my cat to the vet for her standard annual checkup and used Barkibu insurance for the first time. I upload the Vet's invoice and received a full refund in less than 24 hours. This is excellent service and I am very happy with my choice. Barkibu is an honest and reliable insurance, and I strongly recommend it to all pet owners.

Experiência para já muito positiva. O reembolso foi rápido e sem complicações.

Hello,
Overall, my experience with your insurance has been positive.
However, I would like to share a suggestion. In my case, an incident occurred with my dog Ramon, and only after submitting the claim I was asked to provide his medical history.
In my opinion, if the pet’s medical history is required, it would be more appropriate to request it before accepting someone as a member, rather than after an incident occurs.
This would make the process more transparent and clearer for customers from the beginning.
Thank you for considering this feedback.
Kind regards,
Mary Pateroudi

Excellent experience and very good insurance for your furry baby. Highly recommend

It was very easy to issue the insurance contract, register to the mobile app and get the barkibu card. The refund request for a medical expense was also easy to be issued and the money refund was immediate.

I still don’t know how can I get the card

Excelente feedback, muito rápidos na resposta e cuidadosos

everything was clear and easy

Horrible service, arrogant team of veterinarians, DON'T MAKE AN INSURANCE WITH THESE PEOPLE, you will pay the insurance and then you will also pay your animals medical expenses, they don't care about you or your animal, they called with nice words me and my dog's veterinarians liars, they don't pay what they have too. Stay away from barkibu, I had to get my lawyer because of them.

An insurance that includes preventive care for our loved pets!! With a very friendly application that makes everything easier! I submitted the receipt from my vet and received full reimbursement without delays!!

Facilità dell’uso dell’app, l’assistenza immediata e molto chiara su whatsapp, l’immediato rimborso! Impossibile non darvi 5 stelle