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Banxa Reviews 

75,817
•
TrustScore 4 out of 5

3.9

Cryptocurrency Service
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See what reviewers are saying

Rated 5 out of 5 stars

As an Australian customer, I found Banxa easy to use. The website layout is clear, and the purchase flow is simple—everything is laid out step-by-step without feeling complicated. The experience was... See more

Rated 5 out of 5 stars

The Transaction works very fast and properly without any interuption. I can Transfer Money very fast from my Bank Account to my Credit Card. The reason for my Credit Card is, that I have No Credit Car... See more

Rated 1 out of 5 stars

They are being used by Scammer casinos like Rapowin to buy crypto and then when you realize you got scammed they tell you its unrefundable like all crypto sales. They say it before also but they keep... See more

Rated 1 out of 5 stars

More than 24 hrs and still no order completion, last 3 orders took 10 hours, I revieved an automated response to my ticket with no follow up, and they have insane fees almost 20 dollars after transfe... See more

Company details

  1. Cryptocurrency Service
  2. also in
  3. Payment Service
  4. Software Company

Written by the company

Banxa (TSX-V:”BNXA”) is a Payments Service Provider (PSP) for the digital asset space. The company has a mission - to build the bridge between traditional financial systems and regulation and the digital asset space. Our goal is to onboard the general public to digital currency by building fully compliant payment infrastructure that enables simple and secure conversion of fiat currency to digital currency (e.g. USD/CAD to BTC/ETH). Banxa's flagship product is a “Plug-and-Play” Fiat Onramp which allows seamless access to digital currencies via multiple payment methods. The company’s product line is diversified by a B2B offering, or wholly owned, B2C (direct-to-consumer) websites. Upcoming products will focus around further development of digital payments, transfers and storage. Banxa is not a bank / authorised deposit taking institution.

Our Commitment

Written by the company

We are customer centric in everything we do
We aim to respond to all service requests in a timely manner. Before leaving a negative review please contact us at support.banxa.com so we have the opportunity to resolve your enquiry.

Contact info

You should know

3.9

Great

TrustScore 4 out of 5

76K reviews

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3.9

All reviews

(75,817)

8,092 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Not solved

Not solved yet

1 October 2026
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Reply from Banxa

Hi Tom,

Thank you for sharing your feedback. We are sorry to hear about your experience and understand your disappointment.

Regarding your order, we can confirm that it was fully processed and fulfilled shortly after it was placed. Please keep in mind that Banxa operates strictly as a payment gateway that delivers cryptocurrency directly to the wallet address provided during order creation. Because we do not host user accounts, private keys, or passwords for external crypto wallets, we kindly recommend contacting your receiving wallet provider or platform support directly for assistance with your wallet access.

Additionally, following a recent compliance review, we regret to inform you that your Banxa account has been permanently restricted due to a violation of our Terms and Conditions. As a regulated cryptocurrency payment provider, we must adhere strictly to legal and compliance guidelines. Please note that this decision is final and cannot be appealed.

If you have any additional questions regarding your completed order history, you are welcome to contact our team viahttps://support.banxa.com/en/support/tickets/new.

-Banxa Support

Rated 4 out of 5 stars

Overall good experience with Banxa

Overall good experience using Banxa and makes crypto payments easy. I had some issues one time with a transaction not processing, which wasn't ideal as I had to wait a few hours before it finally worked. Seems to have been a one time issue though - will update to 5 stars after a few more transactions without any problem :)

12 September 2026

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