M&S Credit Card Reviews 

3,500
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 3,193 reviews, reviewers had a great experience with this company. Customers find the user experience to be smooth and efficient, with many appreciating the ease of application and online banking navigation. The credit card product itself is highly valued for its rewards, benefits, and overall quality, often used for shopping and managing finances. Many people consistently report excellent service, highlighting helpful staff and prompt issue resolution. However, some customers also noted difficulties with payment processes, including issues with managing accounts online or making payments in-store. A few other people also felt that customer service could be frustrating, citing challenges in reaching a human, resolving complex issues, or experiencing poor communication.

What people talk about most

Payment

People report ambiguous experiences with payment, with some finding the process quick and easy, especially... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

User experience

Consumers generally find the user experience to be positive, with many praising the ease of use of the app... See more

Product

Reviewers express satisfaction with the product, highlighting it as a great credit card choice that offers... See more

Service

Users describe positive interactions with service, often highlighting friendly and helpful support that makes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve had my M&S card for many years and haven’t had too many issues with using the M&S Bank app other than when trying to adding it onto new IPads. I’ve found it difficult to send the required copy of... See more

Company replied

Rated 4 out of 5 stars

Generally I find use of card and rewards very good. However, I have just completed a minimum spend for June for £10 reward vouchers. This has disappeared from app, but no vouchers added to my acco... See more

Company replied

Rated 4 out of 5 stars

I had this 12 month zero interest credit card with M&S. The process of applying and approval was fast and efficient. However, contrary to the custom, the bank didn't notify me when the 12 month was co... See more

Company replied

Rated 5 out of 5 stars

I’ve just entered a competition though Marks and Spencer’s credit card to win tickets to the BBC Proms. This is a fabulous opportunity and it was so easy to choose which event and enter. It’s a reall... See more

Company replied


Company details

  1. Bank
  2. Financial Institution

Written by the company

M&S Bank launched in Autumn 2012, built on the foundations of M&S Money, which provided a range of financial products and great customer service for over 25 years. We aim to put you first and provide straightforward financial products and great customer service. We’re committed to building lasting relationships with everyone who banks with us by being truly focused on you, the customer.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(3,500)

3,180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MS the Credit Card that makes it easy for the aged

I am 83 years on the 21st of this month. I am not very good at the internet, it now I have the MS app on my phone I find it extremely easy to understand. I enjoy shopping at MS and paying on my Credit Card I pay it of at the beginning of the month when my pension goes in, so I am a very happy lady. Thank you MS

16 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Sandra. This is great you find the banking app easy this is what we would expect, so It's fabulous to hear. Happy Birthday from us all here at M&S Bank, hope you have a lovely day. Thank you for taking the time to leave feedback. - Kim

Rated 5 out of 5 stars

Improved service

I have had an M&S card for over 20 years, and had no real problems with it. But I must say since HSBC have taken over the card the time span between payments showing on your accounts and payments showing has improved. This makes it much easier to manage my spending and account. Also getting help on the app seems to be easier.

16 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi thanks for the feedback, Its great everything is running smoothly. Here is to many more years as our customer. - Kim

Rated 1 out of 5 stars

useless

the m& s credit card internet site is impossible to get on, same old instrutions to login, its to complicated. never been on a site were you need so many logins, crap card

16 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Graham, thanks for the feedback. Sorry to hear you have had issues with the online. If you would like to discuss further please find the ways to contact us from our website. - Kim

Rated 5 out of 5 stars

Smooth and rewarding experience

I made 3 separate balance transfers from different credit cards which were swiftly actioned and took very little time to complete. I have made previous transfers before and again the service was seamless and completed without delay

6 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi there, thanks for taking the time to leave a review. It’s great to hear your three balance transfers were actioned swiftly and that the process was seamless again, with no delays. If you need any help with anything else, please get in touch. Tracy

Rated 5 out of 5 stars

Easily managed credit

Managable credit with occasional bonuses, albeit small compared to spend. The app works well and I trust the card backing bank, unlike John Lewis who changed financial houses at which point we changed to M&S

14 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Dave, thank you for taking the time to leave a review. I'm so glad to hear you've had a five-star experience with your M&S Credit Card 😊. Have a lovely day - Elena

Rated 5 out of 5 stars

Great New Card

Superb balance transfer rate set for 20 months… deffo helps in this financial climate.

14 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Mr Robinson, thanks for taking the time to share your feedback. I’m really pleased to hear the balance transfer rate over 20 months has been helpful. If you need any support with your account or have any questions about your offer, please get in touch and we’ll be happy to help. Tracy

Rated 5 out of 5 stars

Absolutely 💯 top class

14 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Nick, thanks for your top-class feedback. 😄 It’s great to know you had such a positive experience. If there’s anything else we can help with, just let us know. Tracy

Rated 5 out of 5 stars

Was easy quick transfer

Was easy quick transfer

7 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi David, thanks for your feedback. Great to hear the transfer was easy and quick for you. If you need any help with anything else, just let us know. Tracy 👍👍

Rated 5 out of 5 stars

As good as there word.

4 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Simon, thank you so much for taking the time to leave a review. We're glad to hear you've had a five-star experience with us 😊 Thanks - Elena

Rated 5 out of 5 stars

Easy and quick to transfer money over…

Easy and quick to transfer money over very happy with my m&s credit card

14 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Natalie, thanks for your review. Great to hear transferring the money over was easy and quick, and that you’re very happy with your M&S Credit Card. If you need any help with anything else, please get in touch. Tracy 😊

Rated 5 out of 5 stars

Fantastic

Initially it felt a painfully slow process to be accepted for a credit card despite an excellent credit rating but once accepted, I’ve done nothing but enjoy the benefits!

Absolutely fantastic if you shop regularly at M&S like I do along with brilliant app and support service!!

12 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Stephen, we're sorry to hear it took time to get accepted. It's great that everything is now working well for you. Thanks for the feedback. - Kim

Rated 5 out of 5 stars

Simple and staring forward with the…

Simple and staring forward with the process of balance transfer.
Informative throughout the process

3 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Jag, Its great you are benefitting from a balance transfer, and it was all completed quickly. Thanks for the feedback. - Kim

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️☆ Flexible Credit Card with Supportive Approach Despite Charges

⭐️⭐️⭐️⭐️☆
I’ve had my M&S Credit Card for a while now, and even though I owe quite a lot on it, the company has continued to give me opportunities to keep using the card. That flexibility has been really helpful.
Of course, there are plenty of charges applied, and carrying a balance isn’t easy, but I appreciate that they’ve taken my situation seriously instead of cutting me off completely. It shows a level of trust and support that makes me feel valued as a customer.
Overall, while the fees can add up, I’m grateful for the chance to keep using the card and manage my finances with their understanding approach.

9 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Lily, Thanks for the feedback. It's great that everything is working well for you and we were here for you when you needed us. - Kim

Rated 5 out of 5 stars

Great App, great service!

Been using the credit card and the app for a few months now. Everything’s been great!

10 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Michael, thanks for the feedback. It's great to hear everythign is running well for you. - Kim

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to manage . I have used this for years and never had any problems at all. Thank you.

10 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Anne, Thanks for such lovely feedback and for being our customer for so many years, here is to many more years. - Kim

Rated 5 out of 5 stars

Fantastic customer service

I have had a M and S credit card for over 30 years and apart from the fact that the rewards have been reduced radically , it has been great. If I have experienced any issues,I have been able contact M and S who have resolved it. Great service.

10 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Patricia, Thanks for such lovely feedback. We will pass over to the information around rewards to the product team. Its great everything has worked really well for you. - Kim

Rated 4 out of 5 stars

I found that M&S's Bank was very useful…

I found that M&S's Bank was very useful and was completed without any fuss.
I do like their offers of long 0% interest time.

6 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi, Thanks f0r the feedback. Its great you are benefitting from the 0% balance transfer. - Kim

Rated 5 out of 5 stars

The easiest balance transfer out of any…

The easiest balance transfer out of any credit card. So simple to use. I highly rate M&S app too.

4 July 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Julie, Fantastic the balance transfer was easy to complete, whilst you also find the app easy to use. Thanks for the feedback. - Kim

Rated 5 out of 5 stars

Brilliant experience with Balance…

Brilliant experience with Balance Transfer process. Quick and easy to navigate

25 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Sean, Thank you for such lovely feedback. It's great everything was quick & easy to navigate. - Kim

Rated 5 out of 5 stars

Totally straightforward procedure to do…

Totally straightforward procedure to do a balance transfer with no hidden costs and super quick transactions. First class 0% balance transfer credit card Definitely recommends to all

25 June 2026
Unprompted review
M&S Credit Card logo

Reply from M&S Credit Card

Hi Tigs, Great to hear everything was straightforward and balance transfer was easy, whilst also benefitting from the 0%. Thanks for the feedback. - Kim

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