Bananatree Reviews 57

At the start the service we had was excellent but then the person waiting our table finished their shift and went home.
From there it went downhill
When food arrived to our 4 person table the service was appalling
While one of our party was eating food, food was served over him to another in our party sitting next to him.
This happened twice while serving main meals and side dishes
There was room for them to walk around and serve from the that side of the table rather than lean over customers.
Overall the food did not match up to the descriptions on the menu, the food was quite bland and a clear copy of another popular chain but not reaching the same standards

Some very tasty food. Service can vary.

Very busy when we arrived - with no booking, but they managed to find a table free for 1 hr.
Placed our order...and whilst two mains came out and were of good quality and decent portion size, my main meal didn't turn up...
Not one visit by the waiting staff to ask how the meals were or if we needed anything else...
When I went to pay, I explained that I hadn't received my main meal. His response was, 'You should have told us!!!!' Unfortunately its not my place, as the customer, to identify the problem and raise the issue!!
Meal and service charge were deducted from the bill.
Decent food, but if very busy, be prepared not to receive much of a service!! Waiting staff didn't seem too happy - no smiles and work looked stressful for them...

Not a good experience, one meal arrived completely cold, another with chilies and chilli seeds on. I checked the menu, no chilies mentioned.
They took the incorrect meals away.
The manager came and said we would not be charged for the cold meal.
By the time our meals were changed, others in our party had completely finished and the accompanying rice had gone cold.
When the bill arrived, we were charged for the cold meal. When we questioned it, we were told as they re-cooked it for us. It was chargeable. The point that we all ate meals at different times and the accompanying rice was cold didn’t seem to matter. Very disappointing.

Had Tucker lunch with my brother at the Greenwich branch on stockwell street. Food was delicious. We both had Pad Thai. Customer service excellent. Great value for money.

Our meal was cold and we ordered prawn pad Thai - what arrived was chicken pad thai. This was the second time we’ve had problems.

We had dinner on Wednesday evening at Banana Tree Wardour St in Soho. The food was excellent. We had the beef rendang and hoi sin duck noodles. Both dishes were delicious amd so well spiced and the portions were huge. So much meat 😋I will definitely be returning.

Do not order on Deliveroo, First time we ordered for 6 people and someone’s meal for 1 turned up, tonight ordered again and 2 main courses were missing, the restaurant when contacted couldn’t have cared less, very shoddy service , will never use them again

Had lunch at Maida Vale branch. Prompt professional service. Delicious selection of food, great staff, Steve was attentive and friendly. Food was hot and full of flavour and spice. Will definitely visit again and highly recommend

I told them that I have shellfish allergy, and when I ordered there was prawns crackers with the dish without announcing that and no mention of it on the menu.called them to ask about it and they apologised and said they will change the dish for me.Thankfully my allergy reaction wasn’t bad enough to go to hospital. At the end they told me that they will not charge me for that dish but they will charge me for the 1st wrong dish, ridiculous. And to add they charged me extra 12.5% charge service without saying this is an optional and I could choose not to pay it. Never go there again

Came in as a lone customer, order taken… hour later a table of multiple order came out before me… if waited 40 mins already. Walked out as it was embarrassing service. Shameful as a friend and family of the chain. Do better. Reigate branch

Went to the Cardiff restaurant for what was meant to be a celebratory meal. However, we received terrible service throughout our stay. We found it incredibly difficult to get the attention of staff. It took us 10 minutes to get the bill at the end of our meal and our server blatantly ignored us. The food we received contained out of date vegetables and the slaw was way past it’s used by date. I would recommend reading these reviews before visiting, I wish we had.

Had an amazing experience. I’ve been about 5 times now

Lovely restaurant but I want to pay cash, and they’d accept but wouldn’t give you change.

I had a £27.50 bill and 2 x £20 notes. They said I could pay £20 cash and the rest card. But what if someone didn’t have card? My mum wouldn’t have? Nothing advertised to say they don’t accept cash.

Soup portion , a very small
Barely find any seafood in the soup
Customer service are actually poor
Person and management don’t want to listen
And very spicy

Fabulous food and service highly recommend. Great bar maid Vicky gave us some amazing one night in Bangkok

We ate at the new Banana Tree in Cardiff. Liv was our server and was very friendly. They catered for my nut allergy really well. The 30% student discount is a great deal. Food and drink were lovely and so I will definitely be back.

Visited on a Friday evening. This chain prepares it's sauces and meals centrally we were told by a staff member. Staff tried their hardest but admitted to being restricted with customer experience.

One of our guests - a coeliac - so gluten free had just two options for starters - edamame beans or salad. Opted for edamame beans to be informed by an embarrassed member of staff our guest would get a bowl of plain beans as they make it gluten free by removing the flavouring!!! Our guest opted for the Asian salad instead to be informed by the SAME staff member "it's out of stock". Asked if their chef could prepare something else, maybe using something from their main course options but smaller as an appetiser. We were informed this is not allowed at Banana Tree. They would get fired apparently?!?! And their chefs reheat food as opposed to cooking things. Really disappointing. Paid for our drinks (where Banana Tree tried to charge us service in top of already inflated drink prices!) didn't stay to eat and went to another restaurant (which is an independent restaurant that has a chef that prepares it's food on site and is excellent).

Wondered why Banana Tree was so quiet for a Friday evening - now we know! It's not very good!

Wouldn't return
Wouldn't recommend

iam very very angry as i order a food today and lunch was for £5 and now £ 7 you are make us sooo angry by doing this never , ever order agin and i tell everyone same ..

Our family of 5 have eaten at bananatree Stevenage a number of times. The food it always good and the service has been as you would expect in this sort of chain restaurant. Not knocking it, the service has always been fine.

The reason I knocked one star off for is that the bill when paying using your phone on their payment portal while sat in the restaurant now includes a service charge as standard. If you want to change or remove the service charge you have to request the change from a member of staff. I would always leave a 12-15% tip, so I had no issue with the included service charge, but luckily I saw it as the net step is you are prompted to leave an additional TIP with default values of 10%, 15% and 20% (that may not be the exact numbers) So, anyone who did not check and the bill and spot the added service charge may be fooled into leaving and additional tip. Also, another grip about paying via their portal is they do not show the cost of the line items - makes you wonder if some other trickery is perhaps going on??