I recently ordered your Christmas tree branch sample kit. The package was delivered to my doorstep quickly & in excellent condition. The sample branches are ALL BEAUTIFUL & very Realistic. This... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Balsam Hill is a great company. It gives excellent customer service, and the trees it makes are beautiful and extremely realistic. I bought an unlit tree, decided I wanted one with lights, and Balsam... See more
We bought the 4.5 Balsam Fir Christmas tree after a lifetime of only having real trees. We were nervous, but the Balsam Hill website gave us lots of confidence, the shipping was very fast and the prod... See more
Normally I don't bother to leave reviews, but this company really impressed me. Their Christmas decorations were stunning. They are both beautiful and have fantastic quality. I purchased more and more... See more
Company details
Written by the company
Balsam Hill™ trees are inspired by nature and loved for years. At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.
Contact info
Canada
- balsamhill.ca
4.6
Excellent
699 reviews
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I bought this tree after Christmas
I bought this tree after Christmas. The two boxes came quickly. I unpacked the boxes and put the tree in to the storage bags until christmas next year. I am eating the shipping. You want to know about the tree? Ask me next December.
7 January 2026
Incredible Christmas Tree
I am so delighted, it's even more beautiful in person than in the photos, easy to set up, and you have everything you need to store it. I have been wanting a Balsam Flip Tree for over six years when you had to purchase them from the US. I am totally thrilled about my purchase and can’t wait to show off my incredible Christmas Tree next year. ❤️🎄❤️🎄❤️
29 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Balsam Hill CA
Hi AM! So glad your tree arrived safely. We always suggest giving it a quick setup and check when it gets to you. This helps us sort out any issues right away. Should you need any further assistance, our team is just a message or call away.
Beautifull
6 January 2026
Product is great and delivery was very…
Product is great and delivery was very fast and efficient.
6 January 2026
Highly communicative
Highly communicative, effective shipping, cannot attest to the tree/product itself as it hasn't been unboxed and won't be until the end of this yr...I'll need to revisit this end of 2026 but I am very optimistic given previous reviews and images shared by others.
30 December 2025
Excellent quality
6 January 2026
Balsam products are top quality and the…
Balsam products are top quality and the speed of delivery is excellent. I highly recommend their trees (with fabulous storage bags) and this year I bought an outdoor weath to go on our door.
1 January 2026
Super smooth transaction
Super smooth transaction. Beautiful tree! Customer service was superior! Communication easy!
29 December 2025
Awaiting next Christmas
Although pricey, I hope next year when I open this tree it is as good as the pictures. The purchase was easy and delivery as promised.
29 December 2025
It’s nice to have multiple choices when…
It’s nice to have multiple choices when you find the type of tree you want. Easy to use website and quick shipping
3 January 2026
Great Quaility, Easy ordering
Ordering was a breeze. Delivery was prompt and quality A+. Ordered something for myself during sales.
25 November 2025
Love our new tree!
Love our new tree!
This is our second Balsam Hill tree! As before, the selection and quality are great, prices are reasonable, and shipping was very fast.
1 January 2026
Great quality and look
Products are exactly as advertised- high quality and fantastic look to the tree and garlands were ordered. Service has been excellent.
1 January 2026
Nice product
7 January 2026
Arrived promptly
Arrived promptly, beautifully packaged. Tree is wonderfully well engineered. Great materials, fit and finish, highly adjustable (and readjustable) while holding shape. Altogether realistic effect. Way pleased. And free gloves!
1 January 2026
Exceptional
Ordering price and delivery were all exceptional. I gave only four stars because I haven’t actually unpacked my tree and won’t until December 2026. But I have seen one of your products that my son bought and it was gorgeous so I have faith my tree is too!
31 December 2025
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