Implus Reviews 15

Received 2 incorrect socks that I would like to exchange. Sent an email to support 5 days ago and as others have stated, no reply other than the automated we are busy note. Really frustrating to have zero customer support! Don't recommend.

I bought a pair of their socks at Fleet Feet in Austin, TX. I loved them so I bought 6 more pairs direct from their website. Allegedly they were delivered on Thursday 4/23, but they’re nowhere to be found.

Technically this is UPS’s fault, but since Balega has a non existent customer service team, Shopify won’t let me submit anything due the order not being over 30days old, and UPS is the absolute WORST and will only communicate with the shipper.

I’m going to have to call my bank and dispute the charge. I’m out $115 for 6 pairs of socks…when your price point is that high, you need to have a customer service department.

The socks are great, but you can’t buy them DTC from Balega. The email that they request you reply to is literally a “noreply” email.

My order was never received (although upset sent an email saying they had delivered at 9:02 pm on a Thursday, 3/19/26. It was not received then. Our UPS comes daily at the same time in the afternoon-never in the evening. I emailed Balega (they provide no phone or customer care line). I received a canned response from “Implus LLC” (a third party), stating “Due to consumer volume our response times are longer than normal.” I was assigned a very large number and received no further response. Balega clearly needs to invest in real customer service.

It is a fine product, great for athletes and active people. But I won’t purchase again given the high cost of their products—and poor level of responsiveness and customer service.

I see I am not the only one experiencing these issues…

I inquired about the shipping date for an order placed on 13 March. No phone number is provided on their website so there is absolutely no way to talk to a human being. I tried chat, which appears to be a real person but is a chat bot. I provided my order date and number; the bot was unable to answer my question and provided an email address. I sent a detailed email to Implus and received a generic reply with no information about my order. From order to receipt of product = 11 days. Balega socks are the best but probably best to order them from a third party such as Amazon or REI.

I ordered 3 pairs of socks and needed to exchange one pair. I sent them back as instructed on the website and 3 months later I still haven’t heard back at all. No refund, no exchange, no communication. I’ve sent many emails with zero response. They owe me money.. do not do business with this company. They have the funds to advertise - I still get many promotional emails - yet they can’t reply to a customer support email. Scam and Unacceptable.will never buy again. Please continue to spread the word.

bought and returned socks that did not fit in december and have not received a refund yet and they have ignored all emails. no contact phone numbers are available. very, very disappointing customer service.

BUYER BEWARE!!!!!

Horrible experience with Implus customer service. I will NOT buy from them again. I purchased 6 pair of socks and within 10 minutes sent an email asking for the 15% discount (I didn't put in at checkout). I didn't think it would be so hard to do especially since the socks are $29 each. After sending 2 emails, finally got this response: "Unfortunately, because your order has already been processed and shipped (which it hadn't been when I sent the first email) from our warehouse, we are unable to retroactively apply the 15% discount or issue a partial refund for this transaction.

When I then sent back this response "Thank you for the reply, but that is disappointing, as I emailed you straight away... only 10 minutes after my order was placed (as indicated in the email time stamp) and certainly before it was shipped. Maybe you can reconsider. "

I got this back "I hear your frustration, and I certainly understand that the 10-minute window feels like it should be manageable.

However, because our system is automated to ensure the fastest possible delivery to our customers, once an order is confirmed and sent to our warehouse floor, the financial transaction is "locked" for shipping and manifest. This means we physically cannot reverse, edit, or partially refund the payment once the pick-slip has been generated.

As much as I would like to reconsider, I simply do not have the technical ability to override the completed transaction at this stage.

Sorry, terrible canned sales answer. I will never purchase from them again.

I ordered 6 pairs of socks and only received 5 pairs. I've been trying to contact them for almost 2 weeks and nothing. The lack of response is what's terrible. I don't care how nice the socks are if you can't reply to a customer, I won't do business with you.

They sent my order to an incorrect address and would not respond to any of my emails now I’m out my $46 and my sister is not getting her socks. They do not have an adequate helpline or adequate email service so please do not do service with this company. They are not legit and they perform a terrible service never again. I’m trying to save others from this deceiving company.

Order ##Balus30033
They only shipped me half the order. They say the rest of my order will arrive in WEEKS🤣! I then asked for a refund for the missing items. CRICKETS.

I ordered 3 pairs of expensive socks in May. They never arrived. I’ve been emailing Balega (the only way to get in touch with the company is via the one email address - implus). They responded once and now have stopped. They never offered to refund me for the socks that never arrived. It’s clear that I’m not speaking to anyone in the US and it’s also clear that they have no customer service department. It’s now July and my problem is still unresolved. They took my money and never shipped any socks. I’m sure other customers are being scammed as well.

These reviews rating them as excellent are definitely fake. Check the Better Business Bureau site. I placed an order, they charged my card, and then crickets. I contacted them and was told I did not have an order. I was transferred to someone named H. Kuenzel. Left a voice message. Crickets. Sent an email. Crickets. Left a voice message. Crickets. Repeated two more times and crickets. I did get my money back on my card finally. But all of the reviews on BBB are the same. Poor quality, no communication. I will never trust reviews on Trustpilot again. Always check BBB!

I have been running in balega socks for sometime now and can say that the quality and fit are superb . Will buy again when I need more.

Run 20-30 miles/week. 950 for the year (August). Balega blister-resist ankles last about 300 miles and the hole appears at the gusset in about half. The mid-calf have not failed inclusive of ski season and hiking. They feel amazing for the first 200 miles… after that they are completely serviceable- but the first 200 are divine. These are the most durable running socks so far- most die after a hundred or so. (Run with Brooks Adrenaline GTS models)

Long lasting. Very comfortable. And apparently they taste great, My washer and dryer love eating them.