GoodLife Fitness Canada Reviews 17

I am extremely disappointed with my experience dealing with GoodLife Fitness regarding a refund for personal training sessions that I have already fully paid for.

Due to a serious spinal injury, completely out of my control, I am physically unable to complete the 18 banked sessions remaining on my account. This is not a matter of inconvenience or poor planning; it is a legitimate medical issue that has significantly impacted my ability to participate in physical activity.

Despite clearly explaining my situation, I was met with a complete lack of empathy and flexibility. Instead of working toward a fair and reasonable resolution, GoodLife Fitness offered only two options: a one-time extension or the ability to give away my paid sessions to someone else. Neither of these options addresses the reality of my condition or the financial investment I have already made.

It is deeply frustrating that a company built around health and wellness would show so little compassion toward someone dealing with a serious injury. A medical circumstance like this should warrant understanding and accommodation, not rigid policy enforcement that ignores individual situations.

Customers should not have to fight to be treated fairly, especially when circumstances are beyond their control. This experience has left me feeling undervalued and unheard.

I strongly urge GoodLife Fitness to re-evaluate their policies and approach to situations involving medical hardship. A more compassionate, customer-focused response would go a long way in maintaining trust and respect.

As it stands, this experience has significantly changed my perception of the company, and I would caution others to carefully consider the risks before committing to prepaid services.

Think Twice before JOIN — DECEPTIVE BILLING & TRAP-LIKE POLICIES

If you’re considering joining GoodLife Fitness, please learn from my experience and think twice before signing up. What happened to me feels like a deliberate setup to trap customers into unfair charges.

Here are the facts:
On December 8, 2025, I submitted an online request on Goodlife website to Temporary freeze my membership until April 30, 2026. My billing date is normally the 9th of each month (CAD $116.52), which is exactly why I submitted the request on the 8th — to avoid being charged.

From that date onward, neither I nor my secondary member ever visited the club again.
According to information on GoodLife’s website, a frozen membership should cost only $10/month.

Yet here’s what actually happened:
• Dec 9, 2025: Charged $116.52
• Jan 9, 2026: Charged $21.04
• Feb 9, 2026: Charged $69.56
• Mar 9, 2026: Charged $69.56
This is completely inconsistent, confusing, and clearly not the advertised freeze fee.

When I called customer service on March 24, 2026， instead of helping, they gave me a series of very complicated, misleading explanations trying to justify every charge and ultimately blamed everything on me. They refused to refund any of the improper charges. The customer service representative just kept repeating many times: “We are not pay-per-visit, and our charges are valid and correct.” That’s completely beside the point. Of course, I know you’re not pay-per-visit — if I thought you were, why would I be paying a monthly fee at all?

Their “reasons” were outrageous:
1. You must submit a freeze request at least 3 days before the billing date.
→ This requirement was NOT clearly disclosed during the online process.
2. Only my primary account was frozen, not the secondary account.
→ There was NO clear option or instruction online to freeze the secondary account separately. Any reasonable person would assume both are included. You charge me 2-persong together and you freeze us separately? This feels like a deliberate trap to keep charging extra fees.
3. Cancellation requires 30 days’ notice.
→ Meaning they will continue charging you for another full month even after you try to leave.
This is not customer service — this is predatory billing disguised as policy.

I was so frustrated that I immediately cancelled my membership on the same phone call, but even then, I believe they will still charge me again due to their 30-day rule.

In summary be aware:
• Hidden rules
• Poorly disclosed conditions
• Confusing billing structure
• Refusal to resolve or refund
• Policies designed to maximize charges, not fairness

This feels like a system designed to take advantage of customers.

During the COVID-19 pandemic, I was in the exact same situation with another brand name club. At that time, I was able to temporarily freeze my membership, and later cancel it without any issues. The process was much simple, transparent, and straightforward.
I have never encountered problems like the ones I am facing now.

This inconsistency is both confusing and frustrating.
If you value transparency and fair treatment, Think Twice before JOIN from GoodLife Fitness. There are many other choices out there.

This is the worst gym in Canada from location, equipment, rude and condescending staff, bad smell on their gyms, lots of malfunctioning equipment and most of all, improper billing. AVOID THIS GYM AT ALL COST. I already had a first hand experience, SAVE YOURSELF A HEADACHE.

At GoodLife Fitness Burnaby NorthGate location, staff and members record workouts all the time. When my daughter followed the same policy, she was shouted at, bullied by another member, and left completely unprotected by staff — including a supervisor. Instead of de-escalating, they publicly shamed her and wrongly told her she wasn’t allowed to film. She left the gym in tears.

Management offered no apology, showed confusion about their own policy, and corporate never responded.
There are some reputable trainers here, but the lack of support and accountability by management ultimately led our family to cancel our membership.

After nearly three years membership, we received nothing more than, “we regret that your experience did not meet the standards we strive to uphold,” which was surprising because we saw no real effort at all. This experience reflects a serious lack of member protection and professionalism. Because of this, no, I would not recommend GoodLife Fitness.

Very bad customers service and personal training

I have been a member of Goodlife for 25 plus years. Today, I am perplexed with advance bookings for classes. I have been an ardent fitness class participant. Today at 3 p.m. I attempted to book the Pump class on Sunday, September 28,2025. As has happened three weeks previously, I recalled the class was booked. I am not understanding these terms of appointment and feel after 20plus years I need to move on.

Goodlife Fitness is incompetent and/or fraudulent. Avoid it. Choose LA Fitness instead. Cheaper and better customer service.

They overcharged me more than $200 when they continued charging me an already outrageous monthly fee after I cancelled the membership.

I called the General Manager to cancel when I left the country and joined LA Fitness in Naples, Florida. I called the GM to cancel the Goodlife Fitness membership I had just put on hold a week or so before. The General Manager subsequently moved to Florida and must not have cancelled it. They continued charging me after I had left the country. Despite providing evidence of the new membership at LA Fitness which started just after I put the Goodlife member ship on hold, they will not do a thing to reimburse me all the extra charges they levied. They won't even contact their old General Manager who knows I cancelled it. This is incompetence and/or fraud.

Been a member of the only Goodlife Women's Gym in Oakville since it opened. Current staff and manager Sarah Roberts are highly knowledgeable, skilled and personable. Thank you! Hopefully, it will receive a much needed face-lift with Walmart opening soon next door.

1. Broken pool - was never fixed. The one at Madison centre has been broken for 9 months before I decided to leave . Similar with other broken gym equipment, took way too long to fix.

2. Sneaky membership arrangement.
My 13 year old son also had a membership attached to my account as a family member and paid by me. But when I cancelled my membership it apparently didn't automatically cancelled his eventhough he is a child and not paying for it. Not only that, they changed his membership without the family discount automatically to a higher price , no notification to me the account holder .

3. Horrible customer service.
The manager could not even record my complain instead gave me a head office number to call.

So if you considering to join a gym, go to LA fitness instead , much better facilities including 25m lane pool and better customer service for half the price of membership.

I love my classes with Ingrid!! She teaches Zumba & Caribbean Dance+ Weights on Monday and Wednesdays at Pickering Ridge. I love her choice of music. It is always fun and exciting to be in her class, she has so much energy and is a very intuitive teacher.
Thanks Ingrid for being so awesome!!

I am writing to express my dissatisfaction with the customer service I received during my recent phone call. Unfortunately, I felt that my concerns were not taken seriously, and the representative seemed more focused on the monetary aspects than on understanding my situation.

As a loyal customer, I expected a more empathetic approach. It's disheartening to feel that my concerns were dismissed, and that customer satisfaction took a backseat to financial considerations.

I hope you will take this feedback seriously and work towards improving your customer service practices.

Steam room is always broken. There always seems to be some piece of equipment I want to use that is out of order. The gym is overcrowded and I can't seem to ever get to use some equipment. I get corporate discount so it isn't expensive but if I had to pay full price I would go somewhere else.

Waste of time. I walked in to this location saying i wanted to sign up and if possible, get a tour of the facilities. First girl said - yes, for sure, while the second lady interjected saying - you can't just wonder around, you'll have to wait for so-n-so to give you the tour.
So i took a seat, reading the news - Daily Mail - on my phone. Ever since i walked in, a guy on his phone, was having a LOUD conversation, walking around in an aggressive manner. Nobody of the 3 ppl at the desk thought about perhaps inviting him to take his conversation outside. Anyways, after twenty minutes of waiting and with no interest from the 3 employees at the desk to give me any update about the pending tour and somehow annoyed with the ongoing phone conversation, i decided there should be better things for me to do on a Sunday afternoon. +I was left to walk out without any intervention from the ppl at the desk.
I guess i will have to take my business somewhere else. This was the Burlington, ON location btw.

Good life Canada gets a two simply for the reason that unlike any modern company that allows you to either chat with an online agent or unenrolled over the phone or use any of the modern technology you’ve vented to end membership after the contract has ended you must go in physically to speak to one of their staff, which is Just the most paid example of inducing friction in order to keep getting to take 50 bucks a month out of peoples bank accounts for longer. It’s scummy. It’s lousy Cancelling has already fulfilled a year or two your contract. Also, their facilities did be too small for the number of members using them overcrowded waiting in line just to use a bloody bench press pay the extra money and go to a better gym

Horrible, avoid if military! GoodLife asked me to update my account status from active duty to veteran community, which I did following their instructions. I received an email from them which quoted my eligibility for the veteran discount. Then they did not apply it to my account, charging me double (x2) what I agreed to upon signing up for my account, for at least 6 months. When I discovered the clerical error and that I was significantly overcharged, they refused to do anything to make it right. Nothing at all… Horrible company and worse customer service, they do not care about the military community.

The first thing you meet is a staff that only want their share of your money. Always trying to sell you s**t when all I wanted was to workout. Also told me lies about my membership and even tried to sell me something they have in Goodlife fitness, just not theirs (Wellness with spa and s**t). Honestly felt scammed when I started there. Like your stupid high prices isn't enough?

I opted to select a membership at Planet Fitness even though I have a Goodlife membership. I found that cardio equipment is better maintained at PF. More user friendly if you have an arm in a sling. PF has bottle holders on both sides, seat adjustment is ambidextrous, and peddles have rachet straps. GLF does not have any of those features. Maybe one or two bikes have foot straps but they are not rachet styles and if one arm in a sling it is difficult to adjust. PF weight machines allow for single hand/arm use in more of their apparatus. But also found PF to be way more crowed than GLF.