Balardi net - all for your baby Reviews 422

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the products received, often finding them to be faulty, damaged, or not as advertised, including instances of receiving incorrect items or products that did not meet their quality expectations. Customers also reported significant issues with the return policy, citing unexpected fees, difficulties in initiating returns, and a lack of clarity regarding shipping charges for returns. Furthermore, consumers frequently encountered problems with refunds, with many waiting extended periods or experiencing difficulties in receiving their money back, even after items were confirmed as returned. Order fulfillment was another major concern, as people experienced delayed deliveries, orders not arriving, or receiving the wrong items. The delivery service itself was often criticized for unexpected customs duties and additional fees, making the overall purchasing experience frustrating for many.

What people talk about most

Product

Reviewers highlight negative aspects of product. Many customers report receiving faulty, damaged, or... See more

Return policy

Users describe negative interactions with the return policy. Many customers report being charged unexpected... See more

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report not... See more

Order

Reviewers consistently express strong dissatisfaction with their orders. Many customers report not receiving... See more

Delivery service

People report negative experiences with delivery services, citing issues such as unexpected customs fees and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Parcel arrived quite quickly but I had to pay CHF.35.00 Customs Duty. The T shirt is too big but I cannot return it as I would have to pay postage and an unknown amount of Customs Duty for Italy wh... See more

Company replied

Rated 2 out of 5 stars

I was a little nervous ordering a dress for my sons wedding but the site said that returns were free so I went ahead. The dress was lovely but did not zip up even though I ordered a medium and am gen... See more

Company replied

Rated 1 out of 5 stars

Here's what you can expect from Balardi: Expect an early morning text demanding an additional fee ($60+) from a "customs broker" before your goods will be delivered. Expect damaged "seco... See more

Rated 1 out of 5 stars

On March 25th 2025 I submitted a return for a bag that arrived damaged (with peeling leather). It took them until April 15th to approve the return and provide a return label. It is now almost EIGHT we... See more

Company replied


Company details

  1. Baby Clothing Store

Written by the company

Balardi Baby is a Cyprus-based baby brand offering high-quality, carefully selected products for little ones. We focus on comfort, safety, and style, bringing parents a collection that blends softness with practicality. Inspired by the warmth of Cyprus, our products are designed to make every moment with your baby special.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

422 reviews

5-star
4-star
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2-star
1-star

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Swift and reliable

Shopping at Balardi is a testament to swift and reliable shipping. They delivered my order promptly, ensuring I had my new outfit in time for my event.

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Attention to detail

I was hesitant about ordering form a company outside the U.S. but my shoes arrived so quickly and packaged neatly. I saved over $250 on a pair of $1200 Saint Lauren Loafers.

12 June 2024
Unprompted review
Rated 1 out of 5 stars

BUYERS BEWARE

Buyers beware: this store has a $45 return and return shipping fee in addition to not refunding original shipping costs.

In response to Balardi April 24th message... Is it possible for me to return the item as it is too small.
I'm looking to get what I paid for it - no more no less.

2 June 2024
Unprompted review
Balardi net - all for your baby logo

Reply from Balardi net - all for your baby

We’re sorry to hear that you’re disappointed with our return policy. We strive to be transparent about all costs and our return policy, which is detailed on our website to ensure customers are fully informed before making a purchase. We want to clarify that our return fee applies only in certain cases, such as when the return is due to a change of mind, and we do not charge for returns due to damaged or incorrect items.

Please feel free to reach out to us if you have any further questions or if there’s anything we can do to assist you with your situation.

Kind regards!

Rated 5 out of 5 stars

Really happy with the whole experience

Great website, easy to navigate and purchase. Shoes arrived in good time and were absolutely perfect, exactly as presented on the website. I wouldn't hesitate to recommend them and would certainly order from them again.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

I love Balardi!!

I love Balardi!!! My new luxury shopping go to! I have nothing but good things to say as i have never experienced any horror stories with this company unlike the rest. I ordered from you guys many times and you never disappoint! Delivery is always on time and items are packaged beautifully. Would highly recommend 10/10 ladies/gents!

17 May 2024
Unprompted review

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