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Balardi net - all for your baby Reviews 422

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TrustScore 2.5 out of 5

2.6

Baby Clothing Store
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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the products received, often finding them to be faulty, damaged, or not as advertised, including instances of receiving incorrect items or products that did not meet their quality expectations. Customers also reported significant issues with the return policy, citing unexpected fees, difficulties in initiating returns, and a lack of clarity regarding shipping charges for returns. Furthermore, consumers frequently encountered problems with refunds, with many waiting extended periods or experiencing difficulties in receiving their money back, even after items were confirmed as returned. Order fulfillment was another major concern, as people experienced delayed deliveries, orders not arriving, or receiving the wrong items. The delivery service itself was often criticized for unexpected customs duties and additional fees, making the overall purchasing experience frustrating for many.

What people talk about most

Product

Reviewers highlight negative aspects of product. Many customers report receiving faulty, damaged, or... See more

Return policy

Users describe negative interactions with the return policy. Many customers report being charged unexpected... See more

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report not... See more

Order

Reviewers consistently express strong dissatisfaction with their orders. Many customers report not receiving... See more

Delivery service

People report negative experiences with delivery services, citing issues such as unexpected customs fees and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Parcel arrived quite quickly but I had to pay CHF.35.00 Customs Duty. The T shirt is too big but I cannot return it as I would have to pay postage and an unknown amount of Customs Duty for Italy wh... See more

Company replied

Rated 2 out of 5 stars

I was a little nervous ordering a dress for my sons wedding but the site said that returns were free so I went ahead. The dress was lovely but did not zip up even though I ordered a medium and am gen... See more

Company replied

Rated 1 out of 5 stars

Here's what you can expect from Balardi: Expect an early morning text demanding an additional fee ($60+) from a "customs broker" before your goods will be delivered. Expect damaged "seco... See more

Rated 1 out of 5 stars

On March 25th 2025 I submitted a return for a bag that arrived damaged (with peeling leather). It took them until April 15th to approve the return and provide a return label. It is now almost EIGHT we... See more

Company replied

Company details

  1. Baby Clothing Store

Written by the company

Balardi Baby is a Cyprus-based baby brand offering high-quality, carefully selected products for little ones. We focus on comfort, safety, and style, bringing parents a collection that blends softness with practicality. Inspired by the warmth of Cyprus, our products are designed to make every moment with your baby special.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

422 reviews

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Replied to 5% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am so impressed ith the great…

I am so impressed ith the great discounts they are offering. Not to mention the free international delivery service for my order value. The order was delivered so promptly from Italy without delay at all.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Fast shipping

I love shopping at Balardi! The low prices are unbeatable, and my order arrived in just a few days. Their customer service is top-notch too!

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Great sale

Balardi has the best prices for luxury fashion. I was amazed at how much I saved compared to other sites. Plus, the shipping was incredibly fast.

9 June 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a shoe a week ago

I ordered a shoe a week ago and still not given to FEDEx for shipment despite paying it full and paying the order as express

12 July 2024
Unprompted review
Balardi net - all for your baby logo

Reply from Balardi net - all for your baby

We sincerely apologize for the delay in processing your order. We understand your frustration, especially since you selected express shipping. Rest assured, we’ve recently changed our carriers and processes based on customer feedback to provide a better experience moving forward.

As a gesture of goodwill, we’d be happy to offer free shipping on your next order to demonstrate the improvements we’ve made.

Please feel free to reach out to us with your order details, and we’ll provide you with an update on the status of your shipment.

Thank you for your patience!

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