The Baked Tile Co Reviews 

1,511
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning product quality, unique designs, and fantastic variety of tiles available, often noting their beauty and robustness. The staff are frequently highlighted for being exceptionally helpful, friendly, and patient, providing excellent advice and personalized service throughout the ordering process. Deliveries are generally quick, efficient, and well-communicated, with many appreciating the timely arrival and careful packaging. However, some people experienced issues with product consistency, noting differences in texture or shade compared to inspiration photos, or receiving tiles with minor size variations or chips. A few customers also mentioned unexpected early deliveries, missed delivery attempts, or receiving broken tiles, and some found the kerbside-only delivery policy inconvenient, requiring them to arrange help for moving goods.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality, color, and... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and prompt... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the great advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love this company’s tile designs. This is the second order I have placed with them and couldn’t be happier with my lovely ‘Faded Delft’ tiles. Arrived very promptly after ordering online, the quali... See more

Rated 5 out of 5 stars

Fantastic variety of tiles which were just that little bit different to others we had looked at. Extremely helpful staff who quickly reply to emails and answer any questions related to the products,... See more

Company replied

Rated 5 out of 5 stars

For a start the product is absolutely stunning. At last a creative textile company that isn’t completely monolithic in browns and greys! Customer service is excellent and dispatch is quick. Reasonably... See more

Rated 5 out of 5 stars

Can't remember whether we wrote our review or not, but 2 reviews is better than 1 - as long as they are both 5* This company is exceptional and a should act as an example to all tiling companies ou... See more

Company replied


Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Decoration and Interior Design Store
  4. Home Improvement Store
  5. Kitchen Remodeler

About The Baked Tile Co

Written by the company

An online company offering an inspirational tile collection with free professional design advice for customers. We assist with both domestic and commercial specifications and pride ourselves in offering the most inspiring collections of tiles, backed up with extensive knowledge of the the interior design sector and tile industry. Sampling service. Zoom and showroom design services by qualified designers. Nationwide delivery. Technical support.

Your room....our Tiles, let's make something amazing together!

BOOK AN APPOINTMENT

Designer Basics ranges

Written by the company

25% off this fab collection when you spend over £100 on other ranges!
https://www.bakedtiles.co.uk/collections/designer-basics.
1860 Collection
An online exclusive collection of beautiful traditional period style tiles. Suitable for Interior and exterior installation. Frost Proof and with a +36PTV. The Collection has an impressive range of design options, with coordinating borders and corners.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,511)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I was able to buy the same tiles designes as few years ago.

I needed to buy a few more tiles from a series I bought a few years ago. To my surprise, I could still get them. And, importantly, I could buy them individually. The tiles were packaged very carefully. I really like this company and their tiles. The only downside was the very expensive shipping. In my case, it was more expensive than the tiles themselves.

30 July 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for the great review Izabella, and we are happy to hear you were able to order what you wanted. Our shipping can sometimes seem expensive, but it is a necessary cost to ensure that the products are delivered safely to you with a minimal risk of breakages. As I'm sure you would appreciate, tiles are delicate when being transported, and we work hard to ensure that every delivery is kept as safe as possible. 😊

Rated 5 out of 5 stars

Absolutely stunning tiles

Absolutely stunning tiles, they are so pretty and unique. Delivery costs are worth it to have these gorgeous tiles!

14 July 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you, glad you like them!

Rated 5 out of 5 stars

Beautiful fireplace tiles

Beautiful tiles really set off our fireplace
Arrived quickly & in good condition
Very pleased

25 July 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for placing an order with us!

Rated 5 out of 5 stars

Very pleased with the samples

Very pleased with the samples. Beautiful tiles and I look forward to ordering when the tiles are needed. Baked tiles very helpful and communicate well.

25 July 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thanks for the positive review, glad to hear we could help you!

Rated 5 out of 5 stars

Beautiful tiles and great service

Beautiful stunning tiles, totally transformed our hallway. We were also so impressed with the service. You assisted us on a number of occasions. Would highly recommend.

22 July 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for the review and recommendation!

Rated 5 out of 5 stars

Prompt delivery of attractive sample…

Prompt delivery of attractive sample wall tiles that, sadly, did not turn out to be a friendly match with my kitchen floor.

11 July 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for the review! Sorry to hear they weren't the perfect match. If you need any more help, or want to try another sample, please just reach out!

Rated 5 out of 5 stars

Really helpful discussion with a…

Really helpful discussion with a designer at no extra cost.
Quite inspiring ideas, I felt a bit lost with all the tiles on the market. Helped a lot.
Local collection warehouse with attentive, very helpful warehouse staff.

24 July 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for such a great review Sian, we always endeavour to be as helpful as we can. Buying tiles is no easy job!

Rated 5 out of 5 stars

Good service

The sample tile received was lovely...just not suitable for the particular area and decor for which it was intended. The despatch time for the sample was swift and the sample was safely packaged. Though it didn't result in a purchase this time, this retailer is certainly one I will revisit if I need tiles for a different project.

23 July 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for the great review, and so glad to hear that you would consider us in future!

Rated 5 out of 5 stars

I ordered a sample

I ordered a sample, process was easy and sample arrive very quickly

22 July 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for the great review Robert. Hope you like the sample!

Rated 5 out of 5 stars

Tiles for kitchen splashback.

The quality of the product that i purchased was excellent. The colours of the tiles are unique. Great communication. Some useful advice from one of the designers. Delivery was prompt. All tiles that were delivered were well wrapped for delivery so no damage at all. Thank you to all at Baked Tiles. Hope to purchase again when I rennovate bathroom.

16 July 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you Farzana, glad to help out!

Rated 5 out of 5 stars

Fabulous Tiles, Helpful Staff 😊

I have been remodeling a bathroom and I needed some tiles. It was really helpful to speak to a designer and talk through what I wanted and the amount I needed to order.

There was a small problem with trying to order online so I called and it was all sorted out very quickly. The tiles look fantastic and I will be using them again when I refurbish the kitchen!

23 June 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you Nicola, great to hear you would like to come back in future! Please let us know if we can be of assistance.

Rated 5 out of 5 stars

I am so happy I used this company

I am so happy I found this company. The tiles are beautiful and the customer service was faultless. One of their designers (Jacky), put up with me being hopelessly unsure and patiently came up with the perfect design for our family. She went absolutely above and beyond to help me get from vague concept to complete plan and saved me so much time and angst.

14 July 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for the great review Katherine!

Rated 5 out of 5 stars

Samples Ordered

Ordered some samples that came beautifully packaged. Good communication via email. The sample tiles were just the right size to give a realistic understanding of colour and pattern.

17 July 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for the review! Glad you were happy with the sample!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look