The only criticism I have is that I had no idea when it was arriving. I was out when the courier arrived. Thankfully he did another job and came back. I have no complaints about him though he was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... See more
Company replied
Had to wait 3 weeks for my order (things have improved since). Also requested to have my delivery made on my days off work but this was ignored but corrected after I called them. My emails were largel... See more
Company replied
The silver was excellent and the website was also very easy to navigate, the only thing I had an issue with was the time scale my orders took to arrive? I did realise though at the time there was a lo... See more
Company replied
Company details
Written by the company
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Contact info
48 Hatton Garden, EC1N 8EX, London, United Kingdom
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4.4
Excellent
389 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of the products are very…
The quality of the products are very good. You may have to wait a while for them to come, but that is probably due to the demand for the items ordered.
3 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. and for your kind words on our products. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days. We have also taken steps to keep these as low as possible in future.
We hope to serve you again in future.
Best regards,
Baird & Co.
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Quick and efficient service
9 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Not same professional level of service i received before.
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
4 March 2026
Reply from Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website - these are currently up to three business days. We would advise you to check these before placing an order to ensure they align with your needs. Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock.
We have looked into the issues regarding placing new orders and we will reach out shortly. We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
I ordered a 1kg silver bar good price…
I ordered a 1kg silver bar good price it took a little while to arrive but i have purchased from them before and always arrived so good service overall . Pleased .
5 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days.
We hope to serve you again in future.
Best regards,
Baird & Co.
Product good, let down by delivery company.
I am pleased with the product I purchased. I did, however have concerns with the delivery company, Yolk as there was not enough information (no time or date) about when the product was being delivered.
3 March 2026
Reply from Baird & Co.
Thank you for your review of Baird & Co. We appreciate hearing from our clients as it helps us to improve.
We will take your comments on your delivery experience on board and discuss them with our delivery partners. Thank you once more for taking the time to share them.
We hope to serve you again in future.
Best regards,
Baird & Co.
When placing order online getting all…
When placing order online getting all correspondence immediately and when go for collection have not to wait immeditely being served. Staff are very friendly and professional.
6 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Happy customer
My first time here, very happy with the service, friendly and professional
4 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Delivery took a very long time
Delivery took a very long time. They initiated the process of delivering after my call which is 22 business days from my order placed.
4 March 2026
Reply from Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website - these are currently up to three business days though peaked at twenty earlier this quarter. We would advise you to check these before placing an order to ensure they align with your needs.
Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock. Whilst we note your order was delivered within 17 working days from when it was placed, we apologise for the delay.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
Very happy with my order
Very happy with my order. If they would also drop the delivery price, that would be great.
4 March 2026
Reply from Baird & Co.
Thank you for taking the time to share your feedback of Baird & Co., we appreciate your kind words.
Our priority is for all orders to reach our clients safely and without issue - our fees reflect those charged by our chosen couriers in order to ensure this. Regardless, we actively try to ensure these are as reasonable as possible and we will ensure any savings are passed on to our clients.
We hope to serve you again in future.
Best regards,
Baird & Co.
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your exceedingly kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Very helpful.
4 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
I buy my grandchildren’s birthday…
I buy my grandchildren’s birthday presents from Baird&co I feel I always get the best price and the online ordering is super easy for when I am unable to shop in store.
4 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you found the overall experience to be a positive one.
We hope to serve you again in future.
Best regards,
Baird & Co.
CAREFUL
poor communication. held @ ransom after paying substantial amount. different requests and promises from different ppl and departments and no promises fulfilled until legal treat. over 2 months for finalise the matter. CAREFUL
3 March 2026
Reply from Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The distinction between personal and business accounts is one we must maintain clear at all times. Whilst we note your order was delivered within 24 working days from when it was placed, delays (beyond those stated on the home page of our website) were incurred due to issues relating to this.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
I trust them completely
I trust them completely, very honest business with low commission on gold and silver.
23 February 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Customer service is non existent
23 February 2026
Reply from Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. We would like to learn more and will be in touch via email shortly to discuss this further.
Best regards,
Baird & Co.
A renowned brand you can trust good…
A renowned brand you can trust good value and great customer service
27 February 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.