The only criticism I have is that I had no idea when it was arriving. I was out when the courier arrived. Thankfully he did another job and came back. I have no complaints about him though he was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... See more
Company replied
Had to wait 3 weeks for my order (things have improved since). Also requested to have my delivery made on my days off work but this was ignored but corrected after I called them. My emails were largel... See more
Company replied
The silver was excellent and the website was also very easy to navigate, the only thing I had an issue with was the time scale my orders took to arrive? I did realise though at the time there was a lo... See more
Company replied
Company details
Written by the company
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Contact info
48 Hatton Garden, EC1N 8EX, London, United Kingdom
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4.4
Excellent
388 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Packaging was really discreet
Packaging was really discreet. Product exactly as advertised. Will be ordering again soon.
25 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
I like how I am dealing with a UK…
I like how I am dealing with a UK Refinery company,cutting the middle man out.Great prices,hard to beat else where.
Quality Gold and Silver bullion bars.
23 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you find our offering and pricing appealing.
We hope to serve you again in future.
Best regards,
Baird & Co.
Exelent servis
13 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
I have been a customer for several…
I have been a customer for several years. Baird’s are efficient, accommodating and provide both keen pricing and excellent service
10 March 2026
Reply from Baird & Co.
Thank you for taking the time to leave a review for Baird & Co. We appreciate your long-standing trust in us and look forward to continuing to serve your precious metal needs for many years to come.
Best regards,
Baird & Co.
Bairds Service
Easy Process to BUY and paperwork sent immediately.
Great Prices on metals
20 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
The quality of the product is good
The quality of the product is good.
The delivery times are good
The delivery costs are expensive(£19) and the packaging used unecessary.
The parcel could have been sent via special delivery for £9.25 or even freepost like a lot of the other gold companies.
20 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you found the overall experience to be a positive one.
Thank you also for your your feedback on delivery costs. Our priority is for all orders to reach our clients safely and without issue - our fees reflect those charged by our chosen couriers in order to achieve this. Regardless, we actively try for these to be as reasonable as possible and we will always pass on any savings to our clients.
We hope to serve you again in future.
Best regards,
Baird & Co.
Products are great
Products are great. Went to buy bullion but had to wait 1 hour because only one person at the checkout. Need more staff and refurb the downstairs
19 March 2026
Reply from Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not fully meet your expectations. We are actively looking at solutions in order to reduce wait times during peak periods at Hatton Garden and we will be sure to take your comments on board.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
£20 for postage 20 days for delivery?
When you pay £20 for postage, and they have to wait 20 days for delivery, it is unacceptable.
9 March 2026
Reply from Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website, currently up to three business days. We would advise you to check these before placing an order to ensure they align with your needs.
Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock.
Our priority is for all orders to reach our clients safely and without issue - our fees reflect those charged by our chosen couriers in order to ensure this. These are determined both by value and weight as all parcels are fully insured.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
Very good customer service
9 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Great bullion dealers.
Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notification when dispatched and it arrived safely packed. Would highly recommended Baird Mint.
9 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. and for your exceedingly kind words. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days.
We hope to serve you again in future.
Best regards,
Baird & Co.
Excellent Service
6 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and always value feedback on our team.
We hope to serve you again in future.
Best regards,
Baird & Co.
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Safe but long wait
5 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days. We have also taken steps to keep these as low as possible in future.
We hope to serve you again in future.
Best regards,
Baird & Co.
Good Trustworthy company
Good Trustworthy company. Secure delivery. Pleased with my purchase.
4 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Great service and experience
Great service and experience, definitely recommended them if it’s your first time purchasing precious metals
9 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
As always Baird is amazing
As always Baird is amazing, they make shopping so easy, would totally recommend this wonderful crew! Will be back again.
10 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. and for your exceedingly kind words - we always value feedback on our team and our clients' overall experience.
We hope to see you again in future.
Best regards,
Baird & Co.
The quality of the products are very…
The quality of the products are very good. You may have to wait a while for them to come, but that is probably due to the demand for the items ordered.
3 March 2026
Reply from Baird & Co.
Thank you for taking the time to review Baird & Co. and for your kind words on our products. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days. We have also taken steps to keep these as low as possible in future.
We hope to serve you again in future.
Best regards,
Baird & Co.
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