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Rated 5 out of 5 stars

I contacted Shoe Lab about my Gucci bag , as I’ve had shoes cleaned from them in the past and then Bag Lab contacted me . They offered to pick up my bag but I chose to post it to them myself . They cl... See more

Rated 1 out of 5 stars

Terrible experience. From the beginning there was clear communication on the repair work, then once I had paid and sent both pairs of trainers, I received another update where more money had to be pai... See more

Rated 1 out of 5 stars

As a treat, I sent daughter's designer handbag for a premium clean and minor repairs. After a few months handbag was returned, by DPD courier. Handbag never arrived: was lost at DPD depot. Offered... See more

Rated 5 out of 5 stars

The bag needed a significant repaint and leather repair. LV was approached for the leather repair and returned the bag as irreparable. Despite this; the bag was repainted thoughtfully and ve... See more

Company details

  1. Handbags Shop
  2. Dry Cleaner
  3. Laundry Service

Written by the company

We specialise in the cleaning and restoration of all types of handbags. We offer a uk wide collection service and this is available on a next day service.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

26 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This company is a joke

This company is a joke! Ruined my bag abit now not relying to my messages, took all the colour of it with what ever harsh cleaning products they use and expect me to pay for the damage!!

27 March 2024
Rated 5 out of 5 stars

LV Bag Repaired and Repainted - Despite LV Refusing

The bag needed a significant repaint and leather repair.

LV was approached for the leather repair and returned the bag as irreparable.

Despite this; the bag was repainted thoughtfully and very accurately with regard to its age. So it doesn’t look refurbished. Just that it looks much much younger.

The bag matches shoes which were painted and resouled.

30 January 2024
Rated 5 out of 5 stars

LV monochrome bag clean

My bag was very well loved and therefore well used.I found bag lab through IG and I have to say it was a gem of a find.My bag had a premium clean, some repair work done and then painted.I had it picked up and returned through DPD. I was delighted with the results and I am not exaggerating when I say it looks brand new. The detailed paint work is incredible with no paint on the stitching at all. If you have a bag is in need of some TLC then these are the guys to do it for you and you won't be disappointed.Did I say they do shoes and trainers too!! (Shoe lab uk)
I will definitely use them again.

6 July 2023
Unprompted review

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