BAG&BONES Reviews 

254
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful design and exceptional quality of the products, noting that these artistic items add real style and impact to their homes. Consumers also highlight the prompt delivery service and secure packaging that consistently keep delicate items safe during transit. People find the ordering process remarkably simple and appreciate the fast, helpful communication provided by the team whenever they make a purchase. Many buyers enthusiastically recommend this independent business to others and eagerly look forward to adding more unique pieces to their growing home collections.

What people talk about most

Product

People report high satisfaction with the product range, praising the excellent quality and unique, funky... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are fabulous,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting fast shipping times and items... See more

Service

Consumers find service to be positive, highlighting quick, efficient experiences, great communication, and... See more

Order

Customers had positive experiences with order, consistently highlighting how easy it is to place orders and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer care, great communication and everything was so easy not only deal with them but ordering and delivery. I really can’t complain about a thing. Items I got are absolutely beautiful a... See more

Rated 5 out of 5 stars

Purchased an ex-display melting lolly for £19.99 expecting a few flaws but nope, no scratches, no discolouring, I am more than impressed and delivery was quicker than the time frame given. Excellent 1... See more

Rated 5 out of 5 stars

Ordered gold paint pot, was really worried it would arrive broken, packaging brilliant, well done. Third purchase all have been great, highly recommend top quality thanks

Rated 5 out of 5 stars

Bag&Bones offers a truly original and exciting range of products. I’ve always found them to be of the highest quality and they add real style and impact to my home. Beautifully packaged and fast deliv... See more


Company details

  1. Neon Sign Shop
  2. Decoration and Interior Design Store
  3. Lighting Store
  4. Sign Shop

Written by the company

BAG&BONES is an innovative LED neon art and homewares label, grounded in high quality, unmistakable design. Established in 2016, BAG&BONES is a small independent British company based out of our London studio.


Contact info

4.9

Excellent

TrustScore 5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(254)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic product

Fantastic product - super cool lolly pop at an unbelievable price. Combined with brilliant customer service to deal with delivery changes made this a great purchase. I would highly recommend.

24 September 2025
Rated 5 out of 5 stars

Really great customer service

My product was damaged in transit, I contacted customer service and the issue was sorted straight away. I received my replacement in perfect condition. Thank you so much for the fast delivery excellent unusual products and amazing customer service.

12 August 2025
Rated 5 out of 5 stars

Absolutely fantastic piece of art

Absolutely fantastic piece of art!
I purchased the rainbow paint pot. The item was dispatched swiftly and really well packaged. It was hard to tell in the pictures just how high quality this item was - so was a pot luck purchase. Thankfully I was incredibly impressed with the quality and the how vibrant the colours were. This item made a perfect retirement gift. Thank you!

7 July 2025
Rated 5 out of 5 stars

Melting Ice Lolly

I was recommended Bag&Bones as my taste is a little quirky and eclectic. And this company delivers this and quality to an incredibly high standard. I love everything on their site! I purchased the melting ice lolly and I can’t stop looking at it! It’s amazing. It’s fun. And it makes me smile. It made my day when I unwrapped it. Excellent customer service - thank you Anastasiia x

Their website and how they showcase their products is very cool. It is easy to navigate and purchase. Delivery is spot on. Packaged really well.
Thank you Bag&Bones. Already checking out your Neon Lights. Sarah x

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Shop here if you want to be ultra cool!

Sometimes you click on a company who delivers on time, who sell wonderful items, who make your house feel like a show room with phenomenal objects and make all your friends envious.
Thank you Bag&Bones for your incredible service, unique items and the imagination to get these items to us show offs! I want everything! Thanks especially for the egg, I’m in love. Fiona C

22 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look