Backpackbazaar Reviews 

Order # 2834 for £240.00 Placed on 9th of March 2025. Today is the 18th of March and I am still waiting for delivery. Was told it takes 3 to 5 working days. its been more than that. I keep trying the phone but there is no response. I have sent an e-mail. Hopefully they respond.

I was initially very sceptical about placing an order directly from China and half expected something to go awry. However, I couldn't have been more wrong! My order was despatched very promptly, the tracking was detailed and accurate (takingvaround a week) and when the bag arrived, I was absolutely delighted with it. It is very sturdy being made of strong, classic cotton canvas with good strong zips. I think the trims are real leather or if not, excellent faux. The lining is particularly nice with a nice cotton feel. I certainly won't hesitate ordering from them again, I am very pleased.

It says fast delivery time however my package arrived after roughly a week, I ordered the Jordan Crossbody Sling and it is tiny, the water bottle holders on either side aren't stretchable and can't hold a store bought bottle of water. The bag came with seams and stiches broken, thus why I have emailed for a return however it takes the customer service roughly 3 days to respond PER EMAIL. Meaning I had to send my initial email, a follow-up due to no response simply for them to ask for pictures of my damaged product. I sent those pictures 3 days ago, with a follow up message yesterday AND today (06/02/2025). I am still yet to receive a response or any implications to how I should refund/post my bag. Horrible service and a horrible bag. I genuinely believe 0/5 stars should be an option. To anyone who wishes to purchase from this website, PLEASE DO NOT IF YOU VALUE YOUR MONEY.

The 45l travel, suitcase style backpack is good. Lots of room, quality feel. But it does NOT have a waist strap. Something I just expected on a travel backpack to support the low back.

Buy at your own peral

Grudzinio

Chose this uk based website to ensure prompt delivery. Service does not live up to its website stated promise of fast uk wide delivery. 2 weeks since placing an order it has been stuck for days ‘being shipped’ with a china based carrier. Terrible service and have requested an immediate refund.

Yet to receive my goods,

Ordered the backpack and after about a week, I reached out for an update. The bag I ordered is out of stock and they made no effort to contact me, then they gave me the option to wait or pick another bag from their site, I asked for a refund and not received an email since

Unfortunately no stars wasn’t an option. Ordered a backpack several days ago, money was taken out of my account but have had no indication as to when I’m likely to receive my purchase. Have emailed twice and have had no response and have rang the number given on the contact us page of their website and nobody answers. Beginning to get very suspicious as to whether this is a legit company. Going away the beginning of March and need a backpack but still awaiting a response as to whether the one I ordered will turn up or not. Hopefully will get a response and My opinions may change. Avoid this website at all costs!