The Black9Lab knee sleeve was comfortable to wear when playing golf and didn't grip my knee too tightly. I recommend it to golfers with knee problems
Company replied
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Review summary
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Shipping and delivery could have been faster. Product is fine. Good quality and nice appearance. Will see how it stands up over time. Thank you.
Company replied
Ordered 2 belts. Took a screen shot of order when i checked out. Never got an email confirmation of order, when I got to look up order the website says my confirmation number is "Not Found", but th... See more
Company replied
Great product, shipping sucked
Company replied
Company details
Written by the company
Back9Lab™ helps golfers play pain-free with products designed by golf physiotherapists and engineers. From knee sleeves to pain patches, every solution is built to relieve pain, improve comfort, and keep you playing the game you love.
Contact info
Lengelseweg 92-08, 7041DS, 's-Heerenberg, Netherlands
- Support@back9lab.com
- back9lab.com
3.9
Great
56 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Back9lab
Thank you for your review! great to hear you’re happy with the quality. We really appreciate it!
I’m giving three stars right now
I’m giving three stars right now, because I haven’t gotten the shoes yet and it’s all about the product. If the shoes come in and they’re a fit great and they work well on the golf course. I would easily give five stars. I will say that a larger size I saw was 12 1/2. I normally wear a 13 so hopefully Those are a big 12 1/2.
10 April 2026
Unprompted review
Reply from Back9lab
Thank you for your review, we appreciate you sharing this.
We understand sizing is important, especially when you’re between sizes. Many customers who normally wear a 13 find the 12½ works well, but if the fit isn’t right once they arrive, please contact us at support@Back9lab.com
and we’ll help arrange a solution for you.
We hope they fit perfectly and perform well on the course, and we’d love to hear your update once you’ve had a chance to try them ⛳️
Bought my pair earlier in the year but…
Bought my pair earlier in the year but only wore them for the girst time yesterday on Ballybunion Old course,and I must say they fit like a glove and very comfortable,and my playing partners commented on how well they looked and what brand they were,so hopefully a successful result for you
8 April 2026
Unprompted review
Reply from Back9lab
Thank you for your review! great to hear they were comfortable right from the first round, especially at Ballybunion Old Course! Always nice when playing partners notice them too. Really appreciate you sharing this.
Had a small problem was dealt with now…
Had a small problem was dealt with now bought another great quality belts
3 April 2026
Unprompted review
Reply from Back9lab
Thank you for your review! glad we could sort the issue quickly and that you came back
Great products for us creaky golfers
Great products for us creaky golfers. Have a wrist and elbow support. Playing is now a far better than before and recovery is easier
9 April 2026
Unprompted review
Reply from Back9lab
Thank you for your review! great to hear the wrist and elbow supports are helping you play more comfortably and recover more easily. That’s exactly what they’re made for. Wishing you many more enjoyable rounds! 💪⛳️
Scam? - NO! Just odd shipping/communication experience.
Update!!! The belts did finally arrive. They are great. Quality is good and I am very happy with them, The order experience was terrible though. Misinformation on shipping status, challenges with understanding how/when to expect them, etc. But definitely not a scam. I ordered 2 belts. It has been weeks with no receipt of product, I’ve emailed their support and have received an apology and new tracking information. The link for tracking shows product has been delivered to another city and state which is not mine. It appears this is a scam possibly, I will now be contacting my credit card company to see if they can reverse the charges. I would suggest not trying to purchase from this company,
7 April 2026
Unprompted review
Reply from Back9lab
Hey Mark,
We’re really sorry to read this, we completely understand why this situation would be concerning.
If tracking shows delivery to the wrong city and state, that clearly isn’t acceptable, and there must have gone something wrong with the shipment or tracking assignment. This is not the experience we want you to have.
Please contact us directly at support@Back9lab.com
with your order number and email address, and we will immediately arrange either a replacement shipment or a full refund, whichever you prefer. We’ll make sure this is resolved without further delays.
We’re a real golf brand and always stand behind our customers when something goes wrong with delivery. If we can fix this for you, we’d really appreciate you considering updating your review 🙏
Regards,
Back9lab
Great Shoes
Great Shoes. I like the wide front and toe area. These are my go to shoes for comfort.
8 April 2026
Unprompted review
Reply from Back9lab
Thank you for your review! great to hear the fit and comfort are working so well for you. Glad they’ve become your go-to shoes.
It was an easy purchase and so far very…
It was an easy purchase and so far very nice product.
4 April 2026
Unprompted review
Reply from Back9lab
Thank you for your review! glad the purchase was easy and that you’re happy with the product so far.
Have bought 2 belts and so far very…
Have bought 2 belts and so far very pleased. Want to see how well they hold up over time. If they do, then it is a great buy!
8 April 2026
Unprompted review
Reply from Back9lab
Thank you for your review! great to hear you’re happy with the belts so far. We hope they continue to hold up well for you over time!
Good honest company to do business with.
I received two belts that were the wrong size. I contacted them to find out about return policy. They said just to keep the two belts that were sent wrong and they would send me two belts that were the correct size very fair.
1 April 2026
Unprompted review
Reply from Back9lab
Thank you for your review! we’re glad we could sort the sizing issue fairly and get the correct belts sent out. Really appreciate your kind words and your trust in us.
Ease of ordering and delivery was very…
Ease of ordering and delivery was very good.
8 April 2026
Unprompted review
Reply from Back9lab
Thank you for your review! glad ordering and delivery both went smoothly.
I had an issue with the products then…
I had an issue with the products then sent me, the addressed the issue right away with few options for me to choose from, so I was given a solution to my issue.
26 March 2026
Unprompted review
Reply from Back9lab
Thank you for your review! glad we could sort the issue quickly and give you a solution that worked for you. We really appreciate you giving us the chance to make it right.
Reply from Back9lab
Thank you for your review! great to hear the belt met expectations and arrived as promised. We appreciate the support!
Apex Motion golf shoes
I love my 1st pair of Back9 Apex Motion shoes. I have been an Ecco brand die hard for years. I will wear the Apex's in the future and no more Ecco's. I ordered a 2nd pair 2 days after receiving my 1st pair.
31 March 2026
Unprompted review
Reply from Back9lab
Thank you for your review! that’s great to hear! Really glad the Apex Motion shoes made such a strong first impression, especially coming from a long-time Ecco user. We truly appreciate your support and your second order!
I have been emailing these people back…
I have been emailing these people back and forth (they respond once a day) about my order. Everytime they give me an order number it says can’t be found. And when they give me a “tracking number” it says information received and nothing else. They can’t seem to tell me an arrival date or even a ship date. No updates in emails or text messages. DO NOT ORDER FROM THEM.
2 April 2026
Unprompted review
Reply from Back9lab
Hey Justin,
We’re really sorry to read this, we completely understand how concerning it is to be charged without receiving an order confirmation.
There must have gone something wrong with the order processing or confirmation email, because this is not how the experience should be. We’re also definitely not a scam company, we’re a Netherlands-based golf brand and we always resolve cases like this.
Please contact us directly at support@back9lab.com
with your name, email address used at checkout, and the order details if available, and we will locate your order immediately and arrange shipment or a full refund, whichever you prefer.
We want to sort this out quickly for you. If we’re able to resolve this to your satisfaction, we’d really appreciate it if you’d consider updating your review 🙏
Regards,
Back9lab
Unreliable email addresses
The belts I ordered are the wrong size. I have sent 3 emails to the addresses listed. One to support, one to returns and one to admin. All three emails were returned as undeliverable. I have no further recourse because there is no way to contact. All I want is an exchange for the correct size. It was my fault for not ordering the correct size, but reliable way to contact the company would be appreciated.
I still receive a message that big9lab.com domain does not exist and emails are bounced back to me. My order # is 4042. Not sure how to fix this problem.
3 April 2026
Unprompted review
Reply from Back9lab
Hi Grey,
We’re really sorry to read this, especially if your emails were returned as undeliverable. That’s clearly not the experience you should have when trying to arrange an exchange.
There must have gone something wrong here, as support@back9lab.com
is active and monitored daily. We’re happy to help get the correct size sorted for you.
Please try contacting us again at support@back9lab.com
with your order number and the size you’d like instead, and we’ll arrange the exchange right away. If possible, you can also try sending from an alternative email address in case there was a delivery issue on the previous attempts.
We’d really like to get this resolved quickly for you. Once everything is sorted, we’d appreciate it if you’d consider updating your review 🙏
Regards,
Back9lab
Ordered 2 belts no response from vender
Ordered 2 belts. Took a screen shot of order when i checked out. Never got an email confirmation of order, when I got to look up order the website says my confirmation number is "Not Found", but they most assuredly charged my credit card. Wrote two different emails to inquire about order. No response. Seems like this is standard operating procedure for this company. I will update review if i ever get the belts or a response by email.
Finally got a response. Items have been shipped. customer service was excellent once i got a response.
20 March 2026
Unprompted review
Reply from Back9lab
Hey Chris,
We’re really sorry to read this, not receiving an order confirmation and then not getting a reply to your emails is understandably frustrating.
There must have gone something wrong with the order confirmation or communication, because you should always receive confirmation shortly after checkout. Please also check your spam folder, as messages can sometimes end up there.
That said, we want to sort this out for you right away. Please contact us again at support@back9lab.com
with your name, email address used at checkout, and screenshot of the order if possible, and we will immediately locate your order and arrange shipment or a full refund, whichever you prefer.
We’re here to resolve this quickly. If we can make this right for you, we’d really appreciate it if you’d consider updating your review 🙏
Regards,
Back9lab
Reply from Back9lab
Thank you for your review! we’re really glad you like the product, and we’re sorry the shipping experience didn’t meet expectations. We’re actively working on improving delivery times and appreciate your patience.
Our apartment had room to move, space for bags !
Room spacious , rates good, staff welcoming and the location for us was ideal . And so many choices of where to eat right over the road 😃
22 March 2026
Unprompted review
Reply from Back9lab
Thank you for your review!
Product is good. Shipping and delivery could have been…
Shipping and delivery could have been faster. Product is fine. Good quality and nice appearance. Will see how it stands up over time. Thank you.
19 March 2026
Unprompted review
Reply from Back9lab
Thank you for your review! glad to hear you’re happy with the quality and appearance of the product. We also appreciate your patience with the delivery time and hope it continues to perform well for you over time.
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