They have a good selection of kids clothing and I've been a long time loyal customer. Orders are delivered reliably and on time. But beware of their return shipping policy - they charge EUR 20 fo... See more
Company replied
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Review summary
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The clothing is great. However, the front page offers a national flag and implies it has UK postal options. It offered free postage for a large order. I went ahead. Only after I received a note from U... See more
Company replied
Placed my order, tracking number working, received the parcel and it was wrong. Guess they mixed up and sent me someone elses' order, but it was meant to be a gift so we are left empty handed. Possibl... See more
Crap return costs. 250kr for shoes that don't fit my daughter that costs 80kr to return. I won't be shopping there again. So dumb.
Company details
Written by the company
Our goal is to inspire customers by offering a first-class shopping experience with a mix of well-known, local and international brands. For support you can contact our dedicated customer service team anytime.
Contact info
Kungsgatan 9, 111 43, Stockholm , Sweden
- support@babyshop.com
- babyshop.com
1.8
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 1 week
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Never again. Totally disgusted by service and lack of transparency
Absolutely disgusted by the lack of transparency. No mention of Traffic fees while placing the order.
Email received from UPS re traffic fees of £29 2 days after I placed the order. If you don’t pay you will get charged a fee of £50.
Totally unacceptable and unbelievable. I understand why now there are no reviews on the website. They are all negative.
2 December 2025
Unprompted review
Reply from Babyshop.com
Dear Eleonora,
Thank you for taking the time to leave us a review.
We provide goods to customers in several countries. Different areas have different customs regulations, we therefore encourage our shoppers to, themselves, investigate the regulations that apply in the selected country of destination.
In our delivery section, we have stated that all orders are shipped from Sweden. You can read more about this here: https://www.babyshop.com/en-uk/customer-service/delivery
According to British regulations you will not have to pay anything to the delivery company to receive goods worth less than £135 unless they’re gifts over £39 or excise goods.
You can read more about this on GOV.UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Please feel free to contact our Customer Service if you have any further questions.
Kind regards,
Babyshop
I bought snow boots from this shop and…
I bought snow boots from this shop and It was too small for my kid and I tried to return to the shop but the return cost was 40 pound !!! ( I bought this boots almost the same cost......) It means you can not return the boots. I have never seen the shop like this also the item does not have any tag. i am not sure the item is fake or not. I would never buy anything from this shop.
2 December 2025
Unprompted review
Reply from Babyshop.com
Dear Hina,
Thank you for taking the time to leave us a review.
Thank you for your feedback regarding the return fee. You can read more about the return process for your region in our FAQ on the website here: https://www.babyshop.com/en-uk/customer-service/return-policy
Please feel free to contact our Customer Service if you have any further questions.
Kind regards,
Babyshop
I’ve been trying to place an order for…
I’ve been trying to place an order for a week — the payment system doesn’t work, the chat doesn’t work, nothing works at all. After reading the other reviews, everything suddenly makes sense. I’m definitely not proceeding with my order. The whole experience has been awful even before making a purchase. Stay away from this website, it feels completely unreliable and dodgy.
1 December 2025
Unprompted review
Reply from Babyshop.com
Dear Claudia,
Thank you for taking the time to leave us a review.
We are very sorry that you are experiencing issues placing an order with us. Please send an email to support@babyshop.com and our Customer Service team will be happy to help you.
Kind regards,
Babyshop
Absolutely shocking customer service
Absolutely shocking customer service. Missed delivery date by a week, order is no longer required, however I am expected to pay unexpected import and VAT fee on baby clothes that equates to 50% of my order cost, there was no indication of this cost at the checkout. I no longer need the order as it missed delivery date and UPS wants me to pay £80 import fees regardless. Customer service has not replied to any of my emails. I will never order from them again.
1 December 2025
Unprompted review
Reply from Babyshop.com
Dear Maria,
Thank you for taking the time to leave us a review.
We provide goods to customers in several countries. Different areas have different customs regulations, we therefore encourage our shoppers to, themselves, investigate the regulations that apply in the selected country of destination.
In our delivery section, we have stated that all orders are shipped from Sweden. You can read more about this here: https://www.babyshop.com/en-uk/customer-service/delivery
According to British regulations you will not have to pay anything to the delivery company to receive goods worth less than £135 unless they’re gifts over £39 or excise goods.
You can read more about this on GOV.UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Please feel free to contact our Customer Service if you have any further questions.
Kind regards,
Babyshop
Appealed at the return fee from the UK-…
Appealed at the return fee from the UK- £40! Now I'm stuck that is nice but doesn't fit my child. The return fee was not made clear at the time of order.
30 November 2025
Unprompted review
Reply from Babyshop.com
Dear Elodie,
Thank you for taking the time to leave us a review.
You can find the information regarding the return process and return fee for your region in our FAQ on the website here: https://www.babyshop.com/en-uk/customer-service/return-policy
Please feel free to contact our Customer Service if you have any further questions.
Kind regards,
Babyshop
No confirmation email
I have tried to bought a bike for my son’s birthday yesterday but did not received an order confirmation. The money was reserved on MobilePay but no traces of my order. I have checked their website and it says that you must receive a confirmation by email to confirm your order. So this morning, I have decided to replace my order. Later, I have received both confirmation at the same time. Now seeing all bad reviews here, I am a bit scared… I only want one bike. Can you please make sure that I only receive one please ? I have reached out to your too but I can see that you tend to answer faster here.
28 November 2025
Unprompted review
Reply from Babyshop.com
Dear Kelly,
Thank you for taking the time to leave us a review.
You have two orders that have gone through and both have been shipped. Please follow our return process below if you wish to return one of the orders.
1. Register your return online here: https://www.babyshop.com/en-us/customer-service/return-policy
2. Enter your order number and email address
3. Select which items you wish to return
Please feel free to contact us again if you have any further questions.
Kind regards,
Babyshop
Shipping policy designed to scam customers
Very unreasonable policy on shipping overseas. Duties and fees are not listed in the Totals line at checkout (even for a line item to say that it's not included) and instead listed in the fine print of the delivery details. It mentions returns will be charged an administrative fee, but when I tried to return it, Customer Support responded via email and threatened me with a $90 "Administrative Fee" for refusing the shipment. I get that the US tariff policy is hurting their business, but taking the position that (1) customers need to do all the research to figure out what the duties are on all their items based on country of origin for each individual product in the cart, (2) not including any language about the $50 UPS broker partner import fee that is additional to the tariffs which Babyshop should already know about and no customer would have information to calculate, and (3) threatening the customer with a $90 "Administrative Fee" if they want to refuse the shipment after they learn from UPS how much the duties are... these are all extremely hostile tactics to surprise the customer with the tariffs and force them to eat all the costs!
25 November 2025
Unprompted review
Reply from Babyshop.com
Dear Shan,
Thank you for taking the time to leave us a review.
We provide goods to customers in several countries. Different areas have different customs regulations, we therefore encourage our shoppers to, themselves, investigate the regulations that apply in the selected country of destination.
In our delivery section, we have stated that all orders are shipped from Sweden. You can read more about this here: https://www.babyshop.com/en-us/customer-service/delivery
Your shipment has been processed correctly by UPS in accordance with the current president's tariff executive orders.
We recommend that you reach out to UPS or your local customs agency for further information.
Please do not hesitate to contact our Customer Service if you have any further questions.
Kind regards,
Babyshop
Terrible customer service in a complaint situation
I bought a shirt and when it arrived, it already had a stain on it. I made a complaint and customer service offered a 10% discount. I did not agree to this and said that wanted to return the shirt. After this, the customer service stopped responding.
Edit: I have replied to your email and also sent email three times. So your answer is not true.
I'll send you another email.
17 November 2025
Unprompted review
Reply from Babyshop.com
Dear Laura,
Thank you for taking the time to leave us a review.
I have reviewed you claims case and cannot see that you have replied to our last email. The most recent conversation from you is with our Babyshop chatbot, which does not handle claims.
Please reply to our last email and our Customer Service team will help you with a return.
Kind regards,
Babyshop
Ordered micro scooter
Ordered micro scooter, delivery delayed which is fine however item came poorly packaged and totally damaged. Scooter it’s self is all scuffed, the box and scooter stinks of fish. not sure if any thing is missing from the box. Took a risk ordering from here as was unsure of the website and sadly my instinct was correct. For expensive items it should be expected to pack products correctly
26 November 2025
Unprompted review
Reply from Babyshop.com
Dear Amy,
Thank you for taking the time to leave us a review.
We are very sorry to hear that the product you have received is damaged. Please send us a claim via our claims portal on the website and our Customer Service will help you with a solution.
Kind regards,
Babyshop
Avoid at all costs
Avoid at all costs. I have ordered a baby snowsuit and made the payment ( I have a bank confirmation that the money is paid to their account), but I have never received any kind of confirmation from their side. I have sent couple of emails, but I received no reply and now I started the process with my credit card company. Such a waste of time. Avoid, avoid, avoid.
26 November 2025
Unprompted review
Reply from Babyshop.com
Dear Lana,
Thank you for taking the time to leave us a review.
We apologize that you have not received the order confirmation.
Currently we do not have any emails older than 2 days, so if you have not received a reply from our Customer Service team we kindly ask you to email us again on support@babyshop.se.
Kind regards,
Babyshop
Great service!
Ordered a new Joha set for my son since babyshop.com was the only one who offered the complete set in my desired color. Got delivered to the Netherlands quickly (approx. 2/3 days) and complete. Great service!
22 November 2025
Unprompted review
Reply from Babyshop.com
Dear Lotte,
Thank you for taking the time to leave us a review.
It makes us very glad to see that you are so satisfied with your shopping experience.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Have a lovely day! ❤️
Kind regards,
Babyshop
Good experience!
I ordered a coat and two swimsuits. I did not receive an order confirmation. After a few days, I looked at the reviews and became concerned. I sent an email to customer service, and a moment later I received a shipping confirmation and a response from customer service confirming that my package had been shipped. I think there is a technical issue with the order confirmation, which would be useful to resolve. Furthermore, it arrived within a few days (NL), as described. Good experience!
23 November 2025
Unprompted review
Reply from Babyshop.com
Dear Sophie,
Thank you for taking the time to leave us a review.
We are so happy hear that you are satisfied with your experience even though you did not receive an order confirmation.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Have a lovely day! ❤️
Kind regards,
Babyshop
Difficulty making a payment - couldn’t place order
Couldn’t place an order - the page would just freeze after I typed in my card details. Tried refreshing and using multiple cards. Very frustrating
20 November 2025
Unprompted review
Reply from Babyshop.com
Dear Alina,
Thank you for taking the time to leave us a review.
We are very sorry to hear that you are experiencing an issue placing an order with us.
Please send an email to support@babyshop.com and our customer service team will gladly help you further.
Kind regards,
Babyshop
Really horrible system
Really horrible system, the payment is not going through, costumer service is very poor and not helpful at all.
17 November 2025
Unprompted review
Reply from Babyshop.com
Dear Aida,
Thank you for taking the time to leave us a review.
We are very sorry to hear that you have been experiencing issues with placing an order with us. We will forward your feedback to the responsible department.
Please do not hesitate to contact again if you have any further questions.
Kind regards,
Babyshop
Please avoid at any cost
The experience shopping at this website was catastrofic, all the way from the shipping& return policies, to the order confirmation containing minimum amount of info, to the useless ticketing system they use where I sent multiple messages never obtaining an answer. On the top of everything they did not refund my purchase and I needed again to contact them through every channel in order to get a response. I would never shop again at this webisite.
7 November 2025
Unprompted review
Reply from Babyshop.com
Dear Elisabet,
Thank you for taking the time to leave us a review.
We are very sorry to hear about your experience. If you are still in need of assistance with your return/refund, we kindly ask you to get back to us with your order number.
Kind regards,
Babyshop
Very bad delivery service and…
Very bad delivery service and completely useless customer care.
I have been waiting for my delivery for 3 days, and every day they keep telling me “it’s on the way”. It honestly feels like the delivery is coming by walking from the moon. Every day they promise it will be delivered today, but nothing happens.
No professionalism, no real support, and not even a proper apology.
This was a very bad experience, and I strongly advise everyone not to deal with them or trust their promises. (Shipment of order 94181532890 with 7 item(s) Juniors Girls Jeans - Blue ... have been delivered.We?/d love to hear about your delivery experience.Let us know
14 November 2025
Unprompted review
Reply from Babyshop.com
Dear Chokri,
Thank you for taking the time to leave us a review.
We are very sorry to hear about your experience, however, the order number you have provided does not match our format and there are no orders on your email address in our system, nor can we find any emails in our ticketing system.
We kindly ask you to double check that your order was made on Babyshop.com.
Have a nice day!
Kind regards,
Babyshop
Surprise Extra Charges - American Buyers Beware
American Buyers Beware - Surprise Extra Charges!
I have ordered items from this shop in the past, never had any issues and recommended it to my friends.
However, I found out that when there's a problem - there's no one to help.
Last week Bebyshop sent items using UPS, which somehow decided to charge extra 75% (!) of the items's value
as import fees, even though the package was supposed to be exempt from import fees.
Now UPS is holding my package hostage, and I need to pay UPS over 100$ more, or refuse the package and then pay extra administrative fee pay Babyshop.
I wrote to Babyshop (since shipping is their responsibility), and received no answer.
Save yourselves finding out you need to pay 75% more after the purchase, go somewhere else with better delivery and better customer care.
10 November 2025
Unprompted review
Reply from Babyshop.com
Dear Customer,
Thank you for taking the time to leave us a review.
We provide goods to customers in several countries. Different areas have different customs regulations, we therefore encourage our shoppers to, themselves, investigate the regulations that apply in the selected country of destination.
In our delivery section, we have stated that all orders are shipped from Sweden. You can read more about this here: https://www.babyshop.com/en-us/customer-service/delivery
Your shipment was processed correctly by UPS in accordance with the current president's tariff executive orders. The most recent order has closed the de minimis’ loophole.
We recommend that you reach out to UPS or your local customs agency for further information.
Please do not hesitate to contact us again if you have any further questions.
Kind regards,
Babyshop
Scammers Scammers scammers
Scammers Scammers scammers
Can’t give 0 star. They took my money 3 months ago, they promised delivery in 3 days and more than 3 months now nothing delivered and only getting response to emails from chatbots. Requested escalation but repeated response, requested refund but same copy paste responses by email
Order number was provided ACM422421958CY which doesn’t work.
I need the order to be delivered or processed my refund. There’s is a email trail of 55 email exchanges but no proper response or delivery of my order
8 November 2025
Unprompted review
Reply from Babyshop.com
Dear Ruqayya,
Thank you for taking the time to leave us a review.
The order number that you have provided does not match the format of our order numbers. I can also see in the email you have sent us that the order confirmation you have received is not from us, which confirms that your purchase was made elsewhere.
We kindly ask you to reach out to the correct store instead.
Kind regards,
Babyshop
Delivery arrive late in five days
Delivery arrive late in five days, dirty box from bird , smell and broken. Need to run after customer service.( with answering from Home, not slowing the issue. I’m still waiting for my refund.. and delivery guys lying for five days and I still need to come pick it up myself.
6 November 2025
Unprompted review
Reply from Babyshop.com
Dear Nadia,
Thank you for taking the time leave us a review.
We are very sorry to read that you are not happy with your shopping experience.
Unfortunately we are struggling to understand what has happened and cannot find your email or order number with only your first name. We, therefore, kindly ask you to get back to us with your order number/email address so that we can look into this matter.
Kind regards,
Babyshop
No status update of the order
I have placed an order and have bought winter overall for my daughter for pre school, its been more than a week and there is no update! I just want to cancel my order! I have mailed the customer support and there is no response! I trusted and ordered for the first time but henceforth will not!
My order number is 624273
25 October 2025
Unprompted review
Reply from Babyshop.com
Dear Prajna,
Thank you for taking the time to leave us a review.
We are very sorry to see that you have not received your order. Our Customer Service team has replied to your email.
Please do not hesitate to reach out to us again, if there is anything else we can assist you with.
Have a nice day!
Kind regards,
Babyshop
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