Clear timeline for reply. Prompt and friendly response from Samantha, with clear outcome and next steps, which is great ! One suggestion for request form, have some kind of hover notes around outcom... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to request a refund for 2 Peter Kay rescheduled show tickets, as my friends couldn't make the new date. It was very straightforward to complete and submit the form. I received a swift response f... See more
Company replied
My browser had auto-filled an old email address that I no longer use while logging in. I thought I might have lost my tickets, but after submitting a support request and explaining the issue, the tick... See more
Company replied
I needed to change the seat for a concert happening in August. Generally it is not possible to change the seats once bought [apart from sell your tickets and buy new ones]. However I sent a reques... See more
Company replied
Company details
Written by the company
Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://axssupportuk.axs.com/hc/en-gb
Contact info
United Kingdom
- axs.com/uk
4.3
Excellent
16K reviews
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Cancelled Peter Kay Concert
I was promptly refunded money for the cancelled Peter Kay concert in Birmingham, including extra costs such as transaction fees. It was sorted out by Samantha so thank you.
1 May 2026
Unprompted review
Reply from AXS UK
Hi Susan,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Really impressed with the overall…
Really impressed with the overall service from AXS. Everything was handled quickly, smoothly, and professionally. Thank you so much!
22 April 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
arena seats for people with mobility issues
I spoke to a lovely lady called Poppy, she was very helpful as I wanted to book tickets for the Les Mis show at the Utilita Arena in Birmingham but wanted to know the best seats available with not many stairs involved. She advised, and answered all my questions and we booked seats with her.
15 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Successful response eventually
Having tried unsuccessfully to contact AXS by telephone (they do not offer this option apparently) and also was unable to obtain an answer from their online chat option, I completed the online form and quickly received a satisfactory response from Aniko.
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
I am so pleased with the fantastic…
I am so pleased with the fantastic service I have received everyone understood my needs. Definitely recommend booking with this company. Very quick responding to emails
15 May 2026
Unprompted review
Reply from AXS UK
Hi Cheryl,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
I didn´t received my tickets an Mona…
I didn´t received my tickets an Mona was so kind to help me straight away
15 May 2026
Unprompted review
Reply from AXS UK
Hi Ina,
Thanks for the lovely review!
We're happy to hear our team could resolve your query. We'll pass on the great feedback to Mona.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Joyce truly helped me out so much when…
Joyce truly helped me out so much when I was facing severe issues with the website and log in, without her I wouldn’t have been able to attend my concert. Thank you!!
15 May 2026
Unprompted review
Reply from AXS UK
Hi Mateo,
Thanks for the great review!
We're happy to hear Joyce could assist you and we'll pass the lovely feedback on to her.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
AXS Ticketing Issues on app.
The responsiveness online was consistent and quick especially the event I’m attending is over the weekend and there would be no support from O2 arena over the weekend for ticketing issues. I recently change my contact information and Lennon from AXS Support Team was superb. Thank you.
15 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear our team could assist you. We'll pass on the great feedback to Lennon.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team.
Kerry has been such a great help
Kerry has been such a great help! Wonderful service from her.
15 May 2026
Unprompted review
Reply from AXS UK
Hi Sherug,
Thanks for the great review!
We're happy to hear that Kerry could assist and we'll pass the lovely feedback on to her.
If you need further support, please don't hesitate to contact us. Thank you!
Best,
The AXS Team
Excellent outcome and service
Supplier contacted ref. missing tickets for a main event in the very near future. Immediate understanding of the matter on receipt and prompt dispatch of outstanding items. Excellent customer service, can recommend as provider, via colleague Jake.
15 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review.
We're happy to hear that our team could assist you. We'll pass the great feedback on to Jake.
If you need further support, please don't hesitate to contact us.
Best,
The AXS Team
Mona at AXS dealt with my query very…
Mona at AXS dealt with my query very efficiently and sorted it out for me very quickly.
15 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Excellent Customer Service
Customer service was really helpful and fairly quick at resolving our issue. Saj communicated well with us and was able to keep us well informed. Thank you very much!
15 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Lennon was absolutely brilliant
Lennon was absolutely brilliant! We had to amend dates at short notice and all interactions were prompt, helpful and informative. The whole experience was stress free (relatively, i wasn't relaxed until change was confirmed😬). If I could give him a bonus I would!
13 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Great customer service
Had a problem with member tickets at rhs sandringham - Prab from customer service sorted it without any fuss, thank you for your help and patience
15 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Saj has been amazing and resolved my…
Saj has been amazing and resolved my query so quickly. I was expecting to be back and forth for weeks as this happens with most big companies but it was resolved within an hour or so. Amazing
15 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
I contacted after a mistake ordering…
I contacted after a mistake ordering tickets. A big that you to Kat for sorting out a refund so I could get the correct tickets. I took a while to sort, but a really happy customer. Thank you Kat
15 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Great Service
Absolutely delighted with all aspects of AXS service. Quick, efficient and professional. Thank you
15 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Lennon was very helpful and prompt with…
Lennon was very helpful and prompt with all his replies.
Thank you Lennon for all your help :)
15 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Once I Got connection to UK support and…
Once I Got connection to UK support and one person the problem was solved. But the chatbot in the AXS home was not very valuable and kept sending me round in the same loop.
We I submitted the request it was sent to US and not UK. It was not able for me to direct to UK in creation of the request.
I am very glad that Farren in UK support finally helped me
13 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Luke Superstar.
Luke was fantastic at sorting out my ticketing problem. Over the course of several emails, this nightmare was turned into one of delight. Luke was courteous, friendly and professional. The outcome was swift.
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
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