Clear timeline for reply. Prompt and friendly response from Samantha, with clear outcome and next steps, which is great ! One suggestion for request form, have some kind of hover notes around outcom... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to request a refund for 2 Peter Kay rescheduled show tickets, as my friends couldn't make the new date. It was very straightforward to complete and submit the form. I received a swift response f... See more
Company replied
My browser had auto-filled an old email address that I no longer use while logging in. I thought I might have lost my tickets, but after submitting a support request and explaining the issue, the tick... See more
Company replied
I needed to change the seat for a concert happening in August. Generally it is not possible to change the seats once bought [apart from sell your tickets and buy new ones]. However I sent a reques... See more
Company replied
Company details
Written by the company
Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://axssupportuk.axs.com/hc/en-gb
Contact info
United Kingdom
- axs.com/uk
4.3
Excellent
16K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The support team (Kerry) solved…
The support team (Kerry) solved effectively my problem.
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Great customer service
Great, responsive service today from Kerry in customer services. I was expecting my request to take days. It was turned around in a matter of hours and I am grateful.
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Absolutely dreadful app for the second year…
Absolutely dreadful for the second year running trying unsuccessfully to get my ticket for RHS Chelsea Flower Show. Wasted time downloading deleting and redownloading app. Trying to change password, etc. I have written to RHS asking why they use this useless provider. I want simple reliable access to the ticket I paid £104 for months ago. Not be held hostage by this 3rd party. Member of RHS
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for your feedback and I apologise about your frustrations.
I will reach out to you directly via email so we can assist you further.
Thanks,
Ashbie was very helpful and solved my…
Ashbie was very helpful and solved my problem efficiently!
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
I could not get into the app to see the…
I could not get into the app to see the ticket however Kerry responded very quickly and resolved the issue- thank you Kerry!
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Hanna in customer support was…
Hanna in customer support was excellent and helped resolve my issue straight away.
17 May 2026
Unprompted review
Reply from AXS UK
Hi Mark,
Thanks for the lovely review!
We're happy to hear our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Prabh from the Customer Service…
Prabh from the Customer Service technical team persevered with a problem and was able to fix an issue that was becoming quite challenging. Well done Prabh
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Ticket refund
Very fast response and helpful advisor. I expected to go through hops to get a refund but it was very easy although difficult to find the correct way to contact AXS for refunds.
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Very nice and reactive !
Very nice and reactive !! Aniko fix my problem really quickly with a lot of kindness!!
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Kerry from Customer service was…
Kerry from Customer service was extremely helpful in resolving my issue with delivery of tickets.
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Quick and efficient response
Needed to change my name on my AXS account and Saj responded very quickly, was efficient and took everything required in first email. My request was actioned straight away.
16 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. We'll pass the feedback on to Saj.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
having used AI and virtual assistants…
having used AI and virtual assistants on line for way too many hours both yesterday and today I was finally able to communicate with Anika at AXS , she resolved my issue swiftly and professionally thank you 🙏
16 May 2026
Unprompted review
Reply from AXS UK
Hi Debbie,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Prab solved my problem straight away
Prab solved my problem straight away. It was such a relief to get my tickets! thank you
16 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the great review!
We're happy to hear our team could assist you and we'll pass on the lovely feedback to Prab.
If you need further support, please don't hesitate to contact us. Thank you!
Best,
The AXS Team
Quick and efficient respond
Quick and efficient respond. Solved my issue fast and kindly.
16 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Excellent support and customer service
Communication over the past few days with Prab has been exceptional. I could not locate my concert tickets but through a few short emails, I am now looking forward to the Les Mis concert in Birmingham next month. Through efficient communication and sensitivity, Prab dealt with my concern in a most professional way.
I would recommend this company 100% for booking theatre/concert tickets. Thank you, Prab 🤗
16 May 2026
Unprompted review
Reply from AXS UK
Hi Melanie,
Thanks for the lovely review!
We're happy to hear that our team could assist you. We'll pass the lovely feedback on to Prab.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Utter trash. Broken app, false bot blocks, and zero support.
Trying to buy 2 tickets on AXS was a nightmare. The Android app froze during checkout, demanding I rotate my screen—which did nothing, even with my settings on. I restarted, but the glitch remained.I switched to a mobile browser, a different browser, and even my PC, but their garbage system flagged me as a "bot" on every device, even after clearing cookies. To top it off, their customer service is a useless chatbot, and human support is unavailable in the UK until 6 PM. AXS is broken trash that locks out real buyers and offers zero help. Avoid at all costs.
16 May 2026
Unprompted review
Reply from AXS UK
Hi,
I am sorry to hear of your experience.
We have reached out through Trustpilot, requesting information so we can contact you regarding this.
Best,
Team AXS
Thank you Chelsea
Thank you Chelsea! I really appreciated your speedy and friendly help when my tickets disappeared from the app 🙏
16 May 2026
Unprompted review
Reply from AXS UK
Hi Sarah,
Thanks for the lovely review!
We're happy to hear that our team were able to assist you.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Cancelled Peter Kay Concert
I was promptly refunded money for the cancelled Peter Kay concert in Birmingham, including extra costs such as transaction fees. It was sorted out by Samantha so thank you.
1 May 2026
Unprompted review
Reply from AXS UK
Hi Susan,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Really impressed with the overall…
Really impressed with the overall service from AXS. Everything was handled quickly, smoothly, and professionally. Thank you so much!
22 April 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.