AXS UK Reviews 15,714

It is too complicated to have a temporary email account to retrieve tickets when phones are set up to automatically open the usual account. It wasn't mentioned in any of the FAQs but I had to delete FaceID in order to this account. In the meantime, I had to delete my usual account, which I hope I will be able to retrieve as it contains other tickets thatI have paid for.

Customer service kindly transferred the tickets to my usual account but I dare not go back to that in case I lose access.

Had a issue with the tickets not delivered to the app, went through the live chat and the assistance was fast and there issue resolved very quickly. To service.

Agent helped me until login was successful. I had tried to login about 20 times changing the password, deleting the app, opening a webpage - to no avail.

Great service, dealt with quickly and professionally and most importantly resolved!

Quick response and demand solved, as well as clear and professional explanation .

My tickets had not arrived and Esther was very helpful in arranging the replacements

The quickness of dealing with my refund was exceptional.

Hanna and team were excellent in solving my problem
I was super impressed that it was all fixed within a few hours and especially being on the weekend!
Thank you!

Adina helped figure out why my tickets weren't showing and help me recover them.

I had a query with my tickets . no long wait on the line and extremely pleasant member of staff solved very promptly

The representative I spoke with was very kind and helpful. Really appreciate the great support, thank you so much.

This is the worst ticketing company available. I strongly suggest using Ticketmaster, Seat Geek, Gametime, Stubhub, or any other ticketing service that is not AXS. I reached out to them two weeks prior to the event, around the week of April 6 to April 10 (Stagecoach 2026), to inform them that I had not yet received my tickets. They informed me that if I had not received them before the event, they would be available at will call, which could only be accessed by the individual whose name was on the ticket, provided they had a valid ID. Their customer service representatives are as ineffective as the event coordinators and others managing these events. The organization is poor, and they show little concern in providing answers. The day before Stagecoach (April 23, 2026), I contacted them because I contracted COVID-19, and they requested documentation, which I submitted the same day. They informed me that they would attempt to process a refund. Three weeks and a few days later, which is today (May 18, 2026), they notified me that they could not issue a refund because the wristband indicated it had been scanned all three days. I find this perplexing. They had previously stated that only the individual whose name is on the ticket or wristband could collect it from will call with a valid ID. Given that I was ill, how could I have retrieved it? I suspect that the personnel working these events are selling tickets without authorization. I do not understand how the wristband was scanned or to whom it was given if they required ID. AXS has not provided me with any answers, and Stagecoach needs to employ more competent individuals for these events, rather than thieves who take what does not belong to them and sell it for profit. I am honestly extremely disappointed and will never purchase tickets from AXS or for Stagecoach again!

Response was timely, request for additional information was clear, and request resolved within 2 days over a weekend.

Really helpful customer service agent. Sorted everything out in no time at all. I would recommend one hundred percent. Thank you.

I couldn't access the app or my account to retrieve a ticket but I contacted AXS UK on live chat and the customer service person Saj was able to resolve this for me very promptly!

I experienced an issue with my account on AXS, and Kat was able to resolve it quickly. She was very professional, attentive, and provided an effective solution in no time.

I was supported by Crystalee with regards to tickets not showing in my app. They were friendly and helpful and resolved my problem within hours.
Very positive experience.
Thank you

Kat was very helpful in explaining how I downloaded the app for the tickets