Huge shoutout to Freya at AXS — she was absolutely brilliant. What started as a simple issue (being flagged as a bot) turned into a full investigation of my failed payment transactions, which she hand... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I brought two tickets for ABBA Voyage, but unfortunately I put the incorrect email down, so didn’t receive my tickets.i waited 24 hours before contacting AXS I emailed AXS and they informed me of m... See more
Company replied
My experience was great. I connected with Nadia on Web Chat through the support centre. I explained my problem, which she very quickly investigated and rectified my user error when purchasing some ti... See more
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Houda from AXS EU was incredibly kind, professional, and helpful. She solved my issue so quickly and made the whole process much less stressful for me. I really appreciate her patience and support —... See more
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Company details
Written by the company
Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://axssupportuk.axs.com/hc/en-gb
Contact info
United Kingdom
- axs.com/uk
4.3
Excellent
16K reviews
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Very professional and quick to help
13 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Very quickly handled my issue
Very quickly handled my issue - reassured and feel very satisfied.
13 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Esther was so helpful and prompt with…
Esther was so helpful and prompt with her responses would recommend
12 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
The person on your help desk was very…
The person on your help desk was very good (& patient!)
13 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Website is a joke
Website is a joke. tried to get tickets today and wouldn't let me through, claimed suspicious activity even though I only tried through laptop and did not use any VPNs. Missed out on artist pre sale.
13 May 2026
Unprompted review
Reply from AXS UK
Hi,
I am sorry to hear of your experience.
We have reached out through Trustpilot, requesting information so we can contact you regarding this.
Best,
Team AXS
Ashbie was very helpful when I needed…
Ashbie was very helpful when I needed to change my email address.
13 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
I couldn't spot the email with etickets…
I couldn't spot the email with etickets and I had to get in touch with customer service. To no avail, the phones were hopeless as no one to speak to. In saying that, its a round about route to get to send an email. Eventually, I found it - someone who is not so technical minded! Once I got to email, Kerry contacted me and supported me. Please do thank her for calming my anxieties as with all the security checks of addresses and emails. It felt on top of me last few days! Thanks Kerry. Suggestion to please make a phone available for customer service. Kind regards Kirk
11 May 2026
Unprompted review
Reply from AXS UK
Hi,
I am sorry to hear of your experience.
We have reached out through Trustpilot, requesting information so we can contact you regarding this.
Best,
Team AXS
Clear timeline for reply.
Clear timeline for reply.
Prompt and friendly response from Samantha, with clear outcome and next steps, which is great !
One suggestion for request form, have some kind of hover notes around outcome choices, may help as interpretation can vary.
13 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Excellent customer resolution
Customer Service were super helpful and quick in resolving my issue. I really appreciate it. Thank you
13 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Kerry was very helpful.
Kerry was very helpful.
Quick replies which was great.
I had an issue with confirming the correct address but she didn't give up lol, we got there eventually!
12 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Adina, Sorted my issue
Adina was very helpful and sorted my issue with consummate ease.
She was obviously very capable and explained how she could resolve my issue. Options were given so I was fully involved in the best outcome for me
13 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Due to my partner deteriorating health…
Due to my partner deteriorating health we had to request the cancelation to an event in Edimburgh.
Custoemr service was very understanding, collected the relevant informaiton and sovled the issue with the venue within two working days.
It was very nice to be treated so kindly in a very tiring time.
11 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Excellent customer service
Excellent customer service, contact customer support, reply within 72, all aspects of my contact message dealt with respect and understanding.
11 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
AXS UK
AXS UK didn’t make it easy to find information on refunds as none of the options were relevant to me wanting a refund! However, once I found AXS UK I sent a request for refund and Aniko replied immediately to inform me that the refund was approved and would be on my account within 5 days. Perfect 👌
12 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Kat was amazing and thorough
12 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Thank you so much for your kind help…
Thank you so much for your kind help Prab! You have saved my day! Really appreciate it.
12 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Missing tickets located
Bailey AXS UK Sorted my problem out quickly and effectively.
Tickets located and resent to me in very quick time.
12 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
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