Axel Glade Reviews 261

The ear product I have always been searching for. As someone with chronic ear infections, I've had to focus on keeping them clean since youth. The Spade does the trick! I recently had an issue with the Spade not working after 6 months use, and the customer support team troubleshot the issue and sent a replacement! Highly recommend this product and company!

Axel Glade costumer service is excellent. I had a problem with my device and both Ellen and Janine of the Customer Success Team not only answered my email in a timely fashion, they took the time to walk me through all the steps necessary to resolve my customer issue.
Axel Glade stands behind their products and works hard to insure customer satisfaction.
I highly recommend an Axel Glade as a tool for your ear hygiene.

I saw axel glade on a youtube commercial, dont normally try random ads or buy things from ads. I always have problems with my ears and they were itchy and I used water type equipment to try and get it out but never really seemed to get the job done. Now when i have an itch i just grab my spade and clean away. This was truly a good product it works really well and me and my fiance love it.

The customer service team quickly responded to and honored my request to apply a discount to my recent purchase. I was expecting them to respond let alone agree to honor the discount code. Thank you

My spade mini unfortunately stopped charging after only about a month of use. I was heartbroken... I contacted customer service and now within 2 days of contacting them my new spade mini is on the way. I don't even have to worry about sending the defective product back! Really easy process and great company who stands behind what they sell.

Axel has an amazing Customer Service team who was there to support me when I had an issue with my new device. They stayed in touch throughout the process until it was resolved. I appreciate this company who stands behind their product and makes sure all their customers are taken care of. Thank you Axel team!

I was given a replacement 6 months after my warranty expired. I understand limits and was about to purchase a new one but no need and the batch was probably bad so it was time for a replacement which they happily provided.

I forgot to apply a 10% discount when I checked out. Customer service quickly (within less than 24h) gave me a refund for the 10%. Very helpful!

This product is garbage. Completely misleading - no way this is safer than a q tip and no way it works better. It is a camera that you scrape the inside of your ear with.

My experience with Axle was First Rate. Axel's Customer Service Representative, Ellen Cellan, went far beyond my expectations. Our emails spanned one week, not because of her response time, but rather my availability. Her responses to my questions came back within minutes. Ellen gets ten thumbs UP.
Companies that are THAT Customer Focused, are those companies you can trust over the long term relationship.
Thank you again Ellen, for your professionalism, character and commitment to excellence.
My Best,
Mark Gray

Amazing product and outstanding customer service.

I needed assistant getting started w/ the recent purchase and they were super helpful and prompt!

I had to reach out by email to customer service to request an edit on my recent order I processed, they responded promptly! The response time was exceptionally quick, even during black Friday time. Ellen, from customer service, helped me out - she's great! My request was resolved successfully a timely manner by, Ellen. Don't hesitate if you need assistance from customer service, they're very helpful

Super helpful and quick response. Helped fix my annoying problem. Thank you!

Helpful, friendly and quick to respond.

AMAZING!

The customer service I received was nothing short of exemplary. I contacted them via email in the middle of the night and had a reply and a solution within a few hours with no extra cost to me.

Ellen helped make my order easier. I ordered the item Monday, and bought it again today to get the BlackFriday sale price. I was then going to return the original item when it was shipped to me. Ellen went ahead and refunded me the price difference and cancelled my new order to make the process as simple as possible. She communicated well and was very kind.

I had an issue with my order and it was taken care of but what impressed me the most was the quick responses and follow-up emails. The issue was resolved pretty quickly. I was expecting it to take a few days or a week due to the nature of emailing, but it was done within an hour or two.

Excellent customer service! I had a problem with my device after nearly a year of use. I emailed the help desk and had an active conversation via email within a few hours. After a few back and forth q&a messages we resolved the issue in a way that I didn't expect, but am very grateful for! The Axel Glade ear cleaning device works very well, and when there's a problem the customer support is great. I would gladly recommend the product and the company!

I have a boyfriend who’s had ear issues for many years. He would never allow me to clean his ears as he’s afraid of the pain. Since we’ve purchased the Spade he is able to check his ears regularly. He’s taken a newly found interest in his hearing health and it’s wonderful. No more of me complaining to him to clean his ears!
The customer service has been second to none as well. Literally the best I’ve come across for any business. They truly care about their customers and I truly appreciate it! What a wonderful product made by wonderful people!