Avax rent a car Reviews 

223
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Friendly staff, easy pickup. For ease of communication, they used whatsapp, so when I came back at dropoff time, (and there was no one at the booth), i used whatsapp to contact them to receive directi... See more

Rated 4 out of 5 stars

Highly recommended. We had booked a large van for a group trip with luggage across Croatia, but a few days beforehand, they called to let us know the requested vehicle had broken down—something c... See more

Company replied

Rated 4 out of 5 stars

Easy to book and the meet and greet service fantastic. They met us off the ferry and took us to the local drop off point to return the car (in the Supermarket car park). The only slight negative was... See more

Rated 5 out of 5 stars

Really great experience all around. When we arrived at the airport Rino contacted me via WhatsApp to welcome us and told us to meet him in the car park adjacent to the airport. Within less than 5 minu... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

Avax rent a car is a Croatian car rental company with offices in Split, Dubrovnik, Zagreb, Zadar, Omiš and on Korčula Island, including pickup at Split, Dubrovnik, Zagreb and Zadar airports. We serve travellers from across Europe and beyond who want to explore the Dalmatian coast, the islands and the national parks on their own schedule. What you can expect from us: Clear pricing. The price you see when you book is the price you pay. Every rental includes unlimited mileage, basic CDW insurance and theft protection, and no hidden fees are added at pickup. A deposit that fits you. Choose our Start, Medium or Premium insurance package. With Premium, our most popular option, no deposit is required at all. Cross-border travel to Montenegro and Bosnia and Herzegovina is included free. Airport pickup that actually works. At Dubrovnik Airport our office is a 150 m walk from the arrivals gate, across the main road. At Split Airport an Avax representative meets you at the terminal and drives you to our office, about one minute away. At Zadar Airport we hand over the car inside the terminal. Free cancellation. Cancel any time before your scheduled pickup for a full refund. Support when you need it. 24/7 roadside assistance is available throughout your rental, and our team answers on +385 95 823 5060 or bookings@avaxrent.com. Our website is available in 21 languages so you can book with confidence in your own language. Browse our fleet, from compact city cars to family SUVs and vans, and reserve online in minutes. We read every review here. Tell us what went well and what we can do better.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

223 reviews

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4.3

All reviews

(223)

26 reviews in the last 12 months

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Rated 2 out of 5 stars

Avax Car Rental Pula to Split

We booked a vehicle, pickup Pula, drop-off Split, Croatia.
Pula: manager late (with car) for 30 minutes, then it took him 45mins tapping keys and staring at computer screen. Then finally ready to sign and pay, eftpos machine hadn't been initilised properly, he used 3 of my credit cards, all three failed pin test, i told him the machine needs initialised, he was having none of that.. just muttering to his helper in Croatian, anyway, we used manual mode to get on the way (we also continued to use these three cards all day without any issues ;)).
Anyway, car looked ok and didnt mind the empty water bottles under seats, and someones cosmetics in the rear seat? But NO FUEL. Assistant manager says, youbtake empty and bring back empty, no problem. We were driving 500km between Pula and Split, how do you accutately brong back empty? So we drove away from Avax CDC ar rental in Pula, the fuel light came on, so this is a good time to waste a another 20mins looking for fuel station in foreign city. Dropoff in Split went well, very helpful manager met me 500 mtrs from dropoff, cause of heavy traffic, he say car should have 1/8th tank, we were empty and I shiwed him a picture of the fuel gauge at puckup, "all good" he says. He also said the insurance excess refund will be credited by old mate in Pula, pardon!
Good car though :)

16 September 2018
Unprompted review
Rated 5 out of 5 stars

We hired a car from Split airport for 1…

We hired a car from Split airport for 1 week at the end of August. They have recently re-located to new offices which is virtually next door to the airport now. We were picked up from airport and taken to the office which took just minutes. The lady who dealt with us (so sorry, forgot your name) looked over and appraised the car with us to note any damage etc before we left. This was all done efficiently and quickly and we were on our way to our final destination in no time.

The car perhaps could have done with a bit of a clean as I don't think it had been cleaned since the last user, but that didn't put us off as the customer service we received was excellent. They were always at the end of the phone if we had any problems.

When we returned the car it was all checked over again very efficiently, and all okay so was given a lift back to the airport.

It was a hassle free car rental experience and we would definitely recommend Avax Rent a Car. We loved Croatia so no doubt will be back soon to visit and to hire a car from yourselves. We wouldn't go anywhere else now.

Hope you have a nice time in the UK for your friend's wedding. Best wishes. The Mathers Family.

10 September 2018
Unprompted review
Rated 5 out of 5 stars

Great car hire service- made simple

Great car hire service- made simple!
Was originally going to hire a Suzuki swift but was upgraded to a ultra modern tech filled Suzuki Ignis free of charge!

Hvrajo was excellent- explained the whole process and was very good at making sure we understood, as this was our first car hire experience.

Very good value for money and car was in top condition.

Overall a very good experience with and will highly recommend to anyone visting Dubrovnik or Split, Hvrajo and his team will look after you.

9 September 2018
Unprompted review
Rated 2 out of 5 stars

Horrendously overcharged for scratches…

Horrendously overcharged for scratches without any deformity. If only I could post the pictures. For a 3" scuff mark on one rim (no textural damage) they charge 170euro - that's a whole new rim!

I worked for Budget Car Rental for 5 years and know all the ins and out - absolute this is a rip-off. They first told me it was going to be 700euro after they took a picture and sent it to their "boss," then after I showed 3 waiting customers, the agent re-quoted at 600 euro. Needless to say the other soon to be customers we're questioning AVAX ethics.

BTW, my insurance company will cover this 100% I have no skin in the game just reporting what was truly unacceptable charging practices.

Apart from that, the agent was friendly and reasonably efficient and the car was in good shape.

For pictures and price estimates see Aug 30th post on AVAXrentacar/reviews Facebook page.

I 100% accept responsibility and I have insurance that will pay for the damage - this is not the point. The point is, AVAX charged 600euro (originally 700euro until the agent via pictures reviewed the damages again) for a 200-300euro fix. The car will be in the shop for 2 days (max for the paint) and the rate I rented was 39 euros per day. How does a 2"-3" superficial, no depth scratch incur 170 euros REPLACEMENT price? Your transparency would be much appreciated.

30 August 2018
Unprompted review
Avax rent a car logo

Reply from Avax rent a car

Dear Reid Robinson, our company policy is to be fully transparent as our Terms and Conditions.
We do provide cars with good condition and reasonable price, we don't have any hidden cost as other agencies.
Cars are our property and tool that we work with in this price is included our loss, time that car is out of business and other relevant factors. You where provided with new car and with all details in your email. We are not same as other agencies and we do our business transparent to all our customers, we don't have any hidden costs.
You had option to select insurance on booking process and even on arrival our agent did offer you with insurance option just to avoid those situations, it doesn’t matter how good or bad driver are you damages happen even when you are not aware of them and you did refuse to add insurance option on for your peace of mind on holidays.
You did accept our terms and conditions it is clear writed that renter is responsible for the car during rental period and all damages on car.
Thanks on your review and sorry if this misunderstanding caused you any stress after your rental.

Rated 4 out of 5 stars

Good experience with Avax Sibenik

Everything was perfect, frane brought the car from his agency at sibenik to vodice in time. The car was excellent except some little damages on it that were by the way notiiced before I took the car. To return the car back, it was a litlle bit complicated and done as the last minute as I had to to return it in sibenik at night instead of vodice in the afternoon. Globally I'm satisfy by Avax Rent a car Sibenik and I would recommend it

19 August 2018
Unprompted review
Rated 5 out of 5 stars

Vervgood rental in Split

Rented in Split. Nice new Suzuki swift. Good price and importantly no extra charge for cross border use. We took car to Bosnia and Montenegro wihout issues.

17 August 2018
Unprompted review
Rated 5 out of 5 stars

Car Rental Zadar

We rented a car with Avax in July 2018 out of Zadar. Very straight talking and clear. Service was reliable and at a fair price, which is rare in Croatia. No problem with recommending this company for anyone who is traveling. Good company to deal with.

8 August 2018
Unprompted review
Rated 2 out of 5 stars

Massive overcharge for buffable scratches!

We rented a car at split airport. We chose to go without the full insuranse (70eur), witch later turned out to be a misstake. When returning the car the staff found some minor scratches on the rear door, witch must have occurred when the car was parked. I thought ok, that will buff out (I am in the car service buissiness) but they charged me 1850kn (220 eur) for it. With the reason that they do all their service at Suzuki and they will probably charge them more. But looking at the other rentals they have on the yard, i know that they won't even bother with those scratches.

3 August 2018
Unprompted review
Avax rent a car logo

Reply from Avax rent a car

hi Daniel, thanks on your review. We did check your review and as I can find in damage report it was not just minor scratches it was few scratches on door.
Link: https://avaxrent-my.sharepoint.com/:i:/p/vmamic/EQE7yq499rRPgIracQg5cXQBNiSPewDPvI0b9SrfR0mwtQ?e=03WPxT
You where charge minimum for damage.
We offer you insurance but you did not want to take it. Cars as our main assets and we really want to make sure that we get car in same conditions as we did provide you. Thanks again for using our service.

Rated 5 out of 5 stars

Avax Rent a Car

No problems or delays at Pick up or Drop off, efficient helpful staff, I would highly recommend this company.

14 July 2018
Unprompted review
Rated 5 out of 5 stars

I am always a little worried when hiring a car

I am always a little worried when booking hire cars.. you never know what you will be getting when you pick up the car. But this time - it was fantastic! I booked everything online, sent communication emails prior to my arrival in Split to make sure everything I ordered was well - booked. I always receive quick replies... which was reassuring. The pick up was easy, they requested the normal papers and I was handed A BRAND NEW CAR :-) only 730km at the clock with all amenities and gadgets on board. I only booked a normal car so really wasn't expecting much :-) Dropping the car off took literally 5mns. No issue at all. Definitely recommends using Avax Rent a Car in Split!!

19 June 2018
Unprompted review
Rated 5 out of 5 stars

Helpful and good price

Friendly service, helpful local tips and good price. The only company that would let me pick up the car in one town and drop off in another.

14 June 2018
Unprompted review
Rated 5 out of 5 stars

Sibenik car rental : Excellent in every way

I rented a car for 5 days at Avaxrentacar in Sibenik. Great service, friendly and efficient. New car and well maintained. Very interesting price. Everything was perfect. Great stay in Croatia, really beautiful country. Thanks Avaxrent a car

1 June 2018
Unprompted review
Rated 5 out of 5 stars

Saad zadar aeroport

Correct service nothing wrong, new car, friendly staff thanks to Andro, 4G did not catch at the start so he kindly guide us to our place of residence at midnight, always reachable in whatsapp, I highly recommend this agency far from similar to that known companies who tries to do everything to snatch insurance ...
Saad zadar aeroport

11 May 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

Everything was perfect since the moment of the reservation. I would highly recommend Avax.
They are more flexible and are great at communication both before and whilst there. Unlike the major hire firms ripping you off on excess insurance, we paid a modest price for their comprehensive. Extra driver at no cost and green card free. Received a brand new car.
Hired the car in Dubrovnik. Arranged a time to pick up the car from Hrvoje Totić. He was extremely helpful and gave us tips on the best way to get to our next destination. He also arranged and gave us the name and contact details of his colleague in Split where we were dropping the car off. As we were flying early on the departure day we decided to check where to drop off the car two days earlier as we had heard that it is quite tricky to find their off airport office. They had already said that we could drop off in the terminal and they would meet us. They came out especially to show us where to go and sent direction and pictures of their entrance. The young lady was very friendly as was all their staff.
On the day of departure, we arrived at the office as arranged and they ran us to the departure lounge. Such a good experience wish they had offices in other European countries. Also far cheaper than the major companies.
Thanks Avax from Tom & Jackie
Booking ID: 28022018072211451456

9 May 2018
Unprompted review

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