Avanti West Coast Reviews 

My train from London Euston to Liverpool Lime St was delayed, so we were offered to go to another platform and catch another train departing earlier. I had left my phone on the original train (only realising when I got to the second train). Gemma who works for Avanti contacted the train and my phone was kindly handed in and I was able to collect it of Jimmy in Liverpool when the train arrived, thank you everyone involved

Travel up to Milton Keynes from Ldn Euston for a festival and the train returning stopped running. The avanti west coast team was so kind enough to stopped on his way into London and picked up a few of us and bring back to london. I really appreciated this as the next train was at 4am. Well don to the team and train driver for that very kind gesture.

I travelled with Avanti West Coast from Glasgow to Liverpool on 23 July 2026 on the 20:06 service. Unfortunately, my train was cancelled.
Passengers were transferred onto a replacement bus to Carlisle, which took around two hours. From Carlisle, we had to change to another replacement bus to Preston. We then waited about 30 minutes before the second bus departed, and that journey took another two hours.
Before leaving Carlisle, a member of staff told us that passengers travelling to Liverpool or Manchester should get off at Preston, where staff would be available to help us continue our journey. However, when we arrived at Preston in the middle of the night, the station was closed and there were no staff available to assist us.
There were four of us left stranded with no information, no support, and no onward transport. In the end, I had no choice but to pay for a private taxi to Liverpool.
I finally arrived home at 2:30 a.m. What should have been a straightforward train journey turned into a 6½-hour nightmare involving two replacement buses and an expensive taxi ride.
Avanti West Coast's customer service was simply not good enough. Passengers should never be left stranded late at night without assistance or clear information.
I am extremely disappointed with how this situation was handled and expected a much higher standard of care.

I was with my husband yesterday at the Manchester Picadilly Station where we needed to buy several rail tickets. We worked with Vickie at the ticket desk and she was exceptional in every way! We come from the States and want to bring her back to work in our small business! BRAVO VICKI AND AVANTI

Seats too hard and too high. Seat backs too high. Tables too high to work at. Windows also high. ‘Ergonomic seats’? For whom? For a shorter person they have the vibe of a vertical coffin.

I have a number of continual issue with this company and these are that they don’t issue a receipt when you book online. They come out with some garbage that you can use a screenshot of the itinerary and this will suffice. In a fully digital age how completely lame is that??? It’s pure complacency in my opinion.
I also find that the aircon on their trains constantly fails in hot weather, which is kind of when you really need it. This surly must be down to chronic maintenance???
I constantly have to use the delay repay portal, which takes some time to get your head around. On the whole I guess the majority of delays are caused by issues on the network so there’s not a lot that can be done there. Having a receipt would be helpful though when making a claim.
No doubt no one from Google will bother to respond to this review. Be assured I won’t be buying a Google product again.

Was sat on the floor with my pup by one of the train doors and a lovely staff member came up to me and let me know there was seats available.. I let him know I get anxious walking past people on the train and he helped me and said puppy get to a seat while also putting my suitcase away for me to give me a hand! Helped me by taking my suitcase off the train while I carried my nervous pup off the train!
Also gave my pup fusses each time he walked past me and he loved the guy!
I didn’t get his name but he was on the Crewe to Milton Keynes train leaving 15:23 on Thursday 30th July 2026!
Absolutely lovely bloke and so pleased with the experience he gave me!

I am currently on a train from Wilmslow to Euston. The WiFi is intermittent, the phone chargers in the seats don’t work, there is no coffee as the machine is broken, the bag of crisps was in pieces when opened, the sandwich selection is poor and don’t buy the biscuits- there disgusting. The food was very expensive for such awful quality. One positive it may be on time. All last 3 journeys have been delayed!

Eye-watering ticket prices for a dirty, smelly overcrowded train. I suppose I got lucky that the train I was booked on wasn’t cancelled. (The ones before and after were.) I booked an off peak return that said I could come back on any off peak train on the same return date. I checked this on Avanti’s own website and took a screenshot as I’ve never used them before. Just as well I did because after I boarded the train a threatening message from the ticket inspector came on telling us to get off the train if we didn’t have the right ticket. Given how opaque your ticket terms and conditions are, I’m not surprised this happens. Horrible company. Hope I never have to use them again.

Exceptional customer support. Ahmed was extremely helpful assisting with a request for amending a seat reservation.

Rubbish. Cafe always closed for some stupid reason. Particularly the staff at cafe is extremely rude. Hate this trains.

Got to your destination if your train not cancelled. Had a open return but my train was cancelled from Rhyl to Euston so I decided to purchase a single the peak train but then realised I didn’t need to but I can’t get refund for my other ticket due to ticket machine swolled it an expensive trip.

I travel to London each week from the north west, and over the last 4 months the trains for 2 of every 3 journeys have either been cancelled or arrived late by over 30mins. Yes you can set your account so you get an automated refund but it feels like a miracle when train leaves & arrives on time - standing ovation for the staff ! Friday I used the free annual first class ticket from being in Club Avanti - but no food or drink served on journey home (and train 30mins late). Last year's free ticket - no hot food on way back and limited cold menu - ie cheese & crackers or cheese & crackers. Prices are obscene and service is absolutely appalling. The one positive is the actual train staff who are usually great

On a train to London Euston now from Glasgow. The smell from the toilet in the carriage where we are sitting is revolting 🤢! Can’t believe this is acceptable in the UK. Expect this kind of experience with this train company…

Always late, coach is overcrowded, it is absolutely pointless to book seat in advance- you can have a seat only if you run fast … use another company..

Going to London
You may expect it's going to be pleasant. How wrong i was.
Dirty seats and windows.
You pre book your seats for nothing. When you come your seats are occupied. Message above
Seats available
No one seems to care.
Trying to resolve problem with someone from Avanti but no one was near by to talk to.
On top of that power socket not working
Trying 3 different ones, no power
I will not use this company ever again
And I will not recommend this to anyone.
Use alternative ways

Travelled back for London Euston on the 12.22 today. Unfortunately due to a fatality near Nuneaton all trains north were either cancelled or delayed. This train managed to depart on time albeit crowded with passengers from previous cancelled trains North. Thanks to an excellent manager (Jack we think) we were kept informed of the reason for overcrowding and possible ongoing delays. He informed us that ours was the first train to be allowed past the scene and hence avoid a diversion via Birmingham. He also apologised for the overcrowding, for which he had no control. Avanti West Coast gets lots of bad press, on this occasion we offer praise. Communication from our train manger was perfect! We arrived 20 minutes late into stafford which was way better than our train being cancelled or rerouted. We do of course offer condolences for the earlier fatality and all those affected by it.

Avanti West Coast closed my case after a serious privacy breach and aggressive behaviour from one of their staff. He rudely tapped a young guy beside me three times to wake him for his ticket, then turned to me and asked “how much do you have?” while looking directly at my bank balance on my phone. I had a valid return ticket to Euston, yet he claimed it was “LNR not Avanti” and pressured me into buying another one. Intrusive, intimidating, and completely unacceptable. Avanti ignored everything and shut my case. I won’t travel with them again.

By far the worst experience of my life, grossly overcharged for what they offer, I will be flying from Glasgow to London next time, quicker and cheaper, such patronizing customer service, avoid like the plaque and save yourself time and money.

Usually drive but was on a course this week, wish I'd have drove. Delayed every day Monday to Friday by a minimum of an hour... never again.