TransPennine Express Reviews 1,239

Compelled thro fiscal coercion to travel an hour earlier from Leeds to Scarborough it was still standing room only made all the more galling on the second leg [ Hogwarts Express] by schoolchildren hap... See more

Bid for a ticket through Seatfrog, first time travelling first class with TPE and it will be my last, not worth paying any extra money for. The seats were far more comfortable in 'coach' Very little... See more

Lovely staff and clean trains - but trains between Huddersfield and Leeds routinely cancelled and late at rush hour often significantly and enough for people to miss connections. Often standing room o... See more

First Class 0931, Morpeth to Edinburgh, Overall OK, carriage clean, nice touch of water waiting for us on boarding. Tables clean. The offer of snacks was poor, no offer of hot snacks. Could not fault... See more

I must have been lucky. I joined at Preston after a booked first class journey to Glasgow with Avanti was disrupted. I got a seat, the bog was working, the carriage was in good condition, and catering... See more

Travel to Leeds on 30/11 but train stopped at York and after approx 35 mins told service cancelled all off train, make your own way to Leeds. Impossible to speak with customer service, claim for refun... See more

Transpennine express advertise first class travel to include food and drink free on the journey. They should advertise it is not guaranteed. All travelers on my journey had no grinks or food provided... See more

Train yesterday morning from Darlington to York was absolutely shocking. Every single seat full, and people (including me and my girlfriend) having to stand in the aisle. Couldn't even get to my reser... See more

The worst train company in Britain. Operating dangerously overcrowded trains where booking a seat is a joke as you can’t get to them for standing people. Their reviews are appalling, if you use this t... See more

My husband is disabled so we need support when traveling. We had a very good journey from York to Leeds - on time, comfortable and staff were caring. On the way back trains were delayed and some ann... See more

Ridiculous paying for reserved seats for other people to be allowed to sit in them because their train was cancelled and refusedto move. Staff did absolutely nothing. Me and my friend had to find othe... See more

The staff were great.Friendly and helpful. First class was very comfortable and the food was good.Caught behind a slow train we arrived 20 minutes late. Announcer told us we could claim compensation.... See more

I CAN CURRENTLY GET TO LONDON (just under 160 miles) FASTER THAN I CAN GET TO LEEDS (just under 40 miles) How does Transpennine Express continue to get away with it? Hugely expensive, slow,... See more

Absolutely terrible, booked return tickets stalybridge to york. Outbound journey great. Return trip ciach frim york to leeds as no trains. Get to leeds train pulls in 5 carriages, very few se... See more

Due to signal failures at Leeds Station my train from Liverpool to York was abandoned at Leeds & I was forced to make my own way back to York. Despite reassurances when leaving Liverpool that the jour... See more

Travel a lot with trains and public transport, never again will I use this company pathetic, train was absolutely freezing on a 4 hours journey home asked staff if there was heating to be told that’s... See more

Absolute garbage. Paid an extra £70 for 1st class tickets from Manchester to York. People were sitting in our seats, no one checking tickets and no refreshment service at all. TPE basically stealing m... See more

Transpennine is honestly the worst train service I have come across. Out of 6 return tickets bought only 1 of them was not cancelled. I've ended up getting northern trains as replacement. Absolutely n... See more

Booked 2 tickets on TPE system, 1 with railcard. For the return the TPE computer system gave me 2 with a railcard, which I didn't ask for. But apparently as I didn't check they had made a mistake I th... See more

Got to be one of the worst train lines. Whether I’m going from Newcastle to Manchester, Newcastle to Edinburgh - there’s always an issue. Mostly cancelled journeys but also often severe delays. Sa... See more

I travel 1st class now and have always had a good experience. 13.09 Glasgow to Manchester Airport today 23 January 26, experience elevated by Norma, our on board host, she was so friendly and kind an... See more

I travelled from Manchester Airport to Motherwell and can only praise TPE staff. The young guy at Manchester Airport who managed to find my lost phone was so lovely and doesn’t realise how important t... See more

Health hazard. Sunday train from Huddersfield to Leeds. Having to stand up and so hot it was absolutely suffocating. This is a fire hazard also. No doubt a virtual assistant will give a reply tomor... See more

Booked Transpennine Express for a return trip from Glasgow to Liverpool. Train to Liverpool was cancelled due to a train fault. Arrived in Liverpool over an hour late and received a full refund of... See more

This company are an absolute disgrace and that is putting it lightly. In 2 years of using this mediocre service which I am forced too, not once has a train been on time or completed a journey on time.... See more

I have come to expect constant delays when using Transpennine express these days, but something that really bothers me now, is paying for 1st class tickets and receiving zero benefits !! And standard... See more

Awful company who cancel trains without explanation or help in arranging alternative services. Refund process is pathetic and not fit for purpose. Would avoid if your trip is time dependent. Train... See more

Paid for reserved seats but people were already sat in them and removed the reserved tickets at the top, which apparently meant nothing could be done about it. Turns out this happened to multiple pass... See more

Easy booking process. Good service frequency from my local station.Train was on time. Carriage was clean and well kept. Onboard staff friendly and helpful. Having read so many previous and negative... See more

Our train was delayed due to a signally problem which I appreciate was outside of Trans Pennine’s control and we missed our connecting train. A lovely young lady called Chelsea who works for Trans... See more

I traveled on the 20th & the 23rd March in first class on each occasion on both trains were on time, and staffed by friendly professional crew. The trains were clean, and the complimentary food drinks... See more

Returned from Glasgow to Liverpool on 1st class James was great , he looked after us and made our journey enjoyable he was very attentive and professional ensuring we were well looked after. He is... See more

I was travelling to Redcar Central. About 30 minutes into the journey, I went to use the disabled toilet but when I went to leave, the door wouldn't unlock. I have severe claustrophobia and was starti... See more

Online reservations used to be so easy to navigate but not since the website changed. It is so frustrating having to switch from grid to list and trying to ignore that the cheapest journey has already... See more

First class food services are ridiculous. Our recent trip saw no hot drinks (morning train) on either leg of the journey. The food in the morning was bearable but the return leg was ridiculous. It was... See more

We booked Passenger Assist as my husband is disabled, they were brilliant both going to Scarborough from York and vice versa. Stevie at Scarborough station was fantastic, he spoke to the guard and ask... See more

What can I say about this suboptimal train company. They always cancel last minute to add more stress to your journey. Worst thing yet is to cancel part of the route last minute, after a train that co... See more

Got traon from preston to Edinburgh on the 17th oct 8.04 train was lucky to see the buffet car once ,when she did come round i adked for abtea she said she had no milk she woild get some and come back... See more

I booked a first class ticket, as I am in a moonboot with a torn Achilles so can't stand for too long. 1st class was overbook so I had to stand for the duration of my journey as nobody gave up their s... See more

The journey was very comfortable and the ticket collector was very courteous and the Drinks and Food Trolley was fully stocked. However on the return journey there were no hot drinks available and p... See more

On the plus side, I've travelled on Transpennine quite a lot recently; the carriages are really lovely; and the staff have been pleasant. On the minus side, I ordered a ticket through their online sys... See more

Usually, I find air-conditioning on TPE trains to be adequate, but the 16.26 service from Cleethorpes to Liverpool Lime Street on Tuesday 12 August 2025 was stiflingly hot and, frankly, an ordeal. It... See more

I was apprehensive about travelling Transpennine to Bradford from Newcastle but the journey in first class was excellent. We had a good breakfast, were offered snacks and drinks and the train was clea... See more

Take your money online and say there's an issue with payments. I am now out of pocket and the narcissistic WhatsApp operative blames me for being unhappy. I have probably lost the advance ticket pric... See more

I travel from Leeds to Manchester on transpennine express. Staff on station and onboard were rude with zero information about their own trains. They even don't know the timings of trains and reason fo... See more

I've booked a train to the airport and it was cancelled 3.5 hours before departure, with no explanations. I had to buy a ticket at the last moment for another service and pay twice as much. Their r... See more

I’ve just been robbed, yes that’s right robbed in broad day light by tranpennine express, £48 to go one way from Stockport to Scunthorpe…. 70 miles!!!! I could have driven there and back twice for les... See more

If you’d like to be stranded in the middle of a city at night, have zero communication from conductors who lie about what time you’ll arrive, and to be cancelled on more times than that flaky guy of... See more

Arrived in York last night to find my train was cancelled - an all too frequent experience. As I had an off peak return to Northallerton with only a seat reservation on the 19.42, I'm guessing TPE wi... See more