I buy everything from AUTODOC for my car and i like it very good app good products fast service good promotions I like it.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am comfortable dealing with you because of the many options and good prices and sometimes when I need clarification, the response is quickly. Thank you.
Company replied
I noted that the core return policy didn't make sense because the personal shipping cost of returning the item was more than the deposit I would receive back. Instead of just saying "Sorry" and noting... See more
Always a great experience. I order on autodoc for about 10 years and I never got a bad experience. Delivery is always on time and always the right products.
Company replied
Company details
About AUTODOC - Luxembourg
Written by the company
AUTODOC ist die Nr. 1 der Autoteile-Onlineshops in Europa. Wir teilen Ihre Leidenschaft für Autos und helfen Ihnen, bei der Autoreparatur Geld zu sparen.
AUTODOC-APP
AUTODOC-WEBSEITE
AUTODOC CLUB
YouTube
Dafür sind wir bekannt:
- Kundenorientierung: Unser Serviceteam besteht aus qualifizierten Fachleuten, die zusammen genommen 23 Sprachen sprechen und immer bereit sind, in jeder Hinsicht zu helfen.
- Größe und Umfang des Marktes: In den 12 Jahren, in denen wir auf dem Markt sind, haben wir 13 Millionen zufriedene Kunden in 27 europäischen Ländern gewonnen. Wir versenden über 35 000 Bestellungen pro Tag.
- Unser Sortiment: Wir führen über 4 Millionen Produkte für mehr als 166 Automarken von weltbekannten Herstellern.
- Bezahlbarkeit und gutes Preis-Leistungs-Verhältnis: AUTODOC ist eine Onlineplattform mit fairen Preisen und einer Vielzahl von Sonderangeboten und Verkaufsaktionen.
- Services auf mehreren Plattformen: Kunden können sowohl über die Webseite als auch über die App schnell und einfach nach Autoteilen suchen. Überzeugen Sie sich selbst, wie kostengünstig und einfach der Kauf von Autoteilen sein kann.
- Kompetenz bei Autoreparaturen: Auf unseren YouTube-Kanälen finden Sie mehr als 3000 Tutorials zum Austausch von Autoteilen. Diese Tutorials helfen Ihnen, einfache Reparaturen selbst durchzuführen und Geld für Reparaturen in Autowerkstätten zu sparen.
Kontakt
Häufige Fragen
Contact info
Luxembourg
- trust@autodoc.eu
- autodoc.lu
4.6
Excellent
377 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beste Gloria
14 April 2026
Unprompted review
Reply from AUTODOC - Luxembourg
Lieber Memeti! Vielen Dank für Dein Feedback bei unserem Online-Shop.
Wir werden uns bei Gloria bedanken. Sie ist eine wirklich gute Spezialistin, die ihren Job sehr liebt.🧡
Einen schönen Tag wünschen wir Dir!
Mit freundlichen Grüßen
AUTODOC Team 🔧🧰
very good service!
31 March 2026
Reply from AUTODOC - Luxembourg
Hello!
Thank you very much for your kind words🌟.
We will continue to delight you with high-quality service.
Best regards, AUTODOC Team🚗💨
Reply from AUTODOC - Luxembourg
Hi there!
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5 stars! Best regards, AUTODOC Team🧡
Reply from AUTODOC - Luxembourg
Hello!⭐
We want to thank you for your positive feedback!
Best regards,
AUTODOC Team🚙
I buy everything from AUTODOC for my…
I buy everything from AUTODOC for my car and i like it very good app good products fast service good promotions I like it.
16 March 2026
Reply from AUTODOC - Luxembourg
Hi Markos Kapatski! 🙌
Thank you so much for your wonderful rating! We truly appreciate your support and are thrilled to have met your expectations.
Best regards,
AUTODOC Team🚗
Excellent 👍
11 March 2026
Reply from AUTODOC - Luxembourg
Hello Beloui Lamouri!😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team🛠️
Reply from AUTODOC - Luxembourg
Hello!😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team🛠️
Reply from AUTODOC - Luxembourg
Hello Gogu Vasil!😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team🛠️
Reply from AUTODOC - Luxembourg
Hello Nersisyan Anna!😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team🛠️
Reply from AUTODOC - Luxembourg
Hello SAMER TAAN!⭐
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team🚙
Reply from AUTODOC - Luxembourg
Hi Stéphane Salis!
This positive review is a real joy for the whole team🧡. Thanks for noting our work!
We'll strive for even greater heights in service.
Come by more often!
Warmly, AUTODOC Team🚗💨
Always a great experience
Always a great experience. I order on autodoc for about 10 years and I never got a bad experience. Delivery is always on time and always the right products.
10 February 2025
Reply from AUTODOC - Luxembourg
Hello Alma Skenderovic!
Please, accept our gratitude for your feedback and attention to our work🙌.
We are happy you have a positive cooperation experience with us.
We wish you good luck on the road.
Best regards,
AUTODOC Team🚗
Everything corect!!!
26 January 2026
Reply from AUTODOC - Luxembourg
Hello Vasic Goran!⭐
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team🚙
All ok bien efectue
26 November 2025
Reply from AUTODOC - Luxembourg
Hello Diogo Cardoso!😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team🛠️
I am comfortable dealing with you…
I am comfortable dealing with you because of the many options and good prices and sometimes when I need clarification, the response is quickly. Thank you.
8 December 2025
Reply from AUTODOC - Luxembourg
Hello😊!
Thank you for your positive feedback!
Best regards,
AUTODOC Team
My 1st order with Autodoc, around 2 years ago
My 1st order with you guys, around 2 or more years ago, didn't went so go as I antecipated, the breaking pads order to you,(Bremsbeläge hatten gelöste Klemmen), had loose clamps, thus I return to you guys the breaking pads, still haven't receive my money back, let alone the time loose with the complain and the stress for having to find a new proper solution back then (with the dead line for Technical Control almost finish), if you notice, since then, I've never order (again) no breaking pads from Autodoc, but you are free to correct me if I'm wrong.
Have a nice day
28 November 2024
Reply from AUTODOC - Luxembourg
Hello COSTA SERGIO!
Thank you for reaching out and providing us with this feedback regarding your first experience with our company over two years ago. We sincerely regret the inconvenience and stress caused by the faulty brake pads (Bremsbeläge hatten gelöste Klemmen), especially with your technical control deadline approaching. We understand why that experience prevented you from ordering brake pads from us again.
Regarding the return of those parts: we have reviewed your account details for that timeframe. Our records indicate that the refund for the returned brake pads was processed successfully via the original payment method used at the time of purchase, once the return was registered in our system. The funds should have been returned to you shortly after the return was completed.
We are committed to addressing your concerns thoroughly. To provide further assistance and review this specific historical case in detail, our Quality Control Manager will be contacting you shortly. They will look into the specifics of your situation to ensure everything was handled correctly and address any outstanding issues you may have.
We value your business and appreciate your communication.
Best regards,
AUTODOC Team
Very good and top
18 November 2025
Reply from AUTODOC - Luxembourg
Hello Laurent Perotti!
Thank you so much for your wonderful rating! We truly appreciate your support and are thrilled to have met your expectations.
Best regards,
AUTODOC Team
Thank you for your kind treatment
Honest dealings, good price, quality, and fast delivery. Thank you.
17 November 2025
Reply from AUTODOC - Luxembourg
Hello Haj Mousa Abdulrahman!
Thank you for your kind words and appreciation of the quality of our work.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team
Reply from AUTODOC - Luxembourg
Hello Santos Ivan!
We are very pleased to read sincere reviews.
We always do our best to process and ship your order as quickly as possible. But we have room to grow. Please, feel free to contact us again.
Best regards,
AUTODOC Team
Reply from AUTODOC - Luxembourg
Hello KELZIA Mahmoud!
Thank you for your feedback.
Have a nice day!
Best regards,
AUTODOC Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.