Horrible service canceled the part immediately, told there would be a refund, never happened called and left messages never a return call. Emailed the support that uses an a.i service will not allow m... See more
Company replied
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See what reviewers are saying
Oh my goodness stay away from these guys, as a token of their appreciation after you purchase you will be bomb barded with endless request to complete a survey. My Daughter just showed me her phone,... See more
Company replied
I wouldn't recommend buying from them. They'll deliver but if you want to refurn...god forbid.. often doging communication with some generic automated emails claiming they're upgrading their website... See more
Ordered the ceramic brake pads along with the drilled/slotted rotors, and everything came in perfect condition with everything needed for oem install, great quality, and an affordable price. I’ve had... See more
Company replied
Company details
Written by the company
AutoBuffy has been in business since 2019 providing the market with affordable aftermarket suspension parts while meeting or exceeding OE quality standards. We offer a full line of complete strut assemblies, air suspension, windshield wiper blades and many other lines. Don't see your part in our store? Not a problem, message us and we'll help you find it!
Contact info
33301, Fort Lauderdale, United States
- 888-477-2530
- hello@autobuffy.com
- autobuffy.com
2.5
Poor
722 reviews
Replied to 41% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got refund without any delay
I have made 2 separate orders , the first one was out of stock , I got very disappointed since they notified me several days later , but they refunded me right away. On the second order , it was huge delay shipping it . I got very disappointed and called them. The customer rep told me that I should wait to get response from the manager, no one did get back to me, so I called again and asked to cancel the order , again it took 3 days to get a reply saying that my order was canceled while the part was already on the way to me I found out they were waiting for FedEx to pickup the package, that was the problem. it took FedEx 4 days to pick up the package. Anyway the part was returned back to them and I got refund right away. I give them credit for being honest and refund customers when they don't have parts .I would recommend ordering parts from them.
5 July 2023
Unprompted review
Reply from Auto Buffy
Hey,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
The worst company ever
The worst company ever. I've order LOWER REARWARD CONTROL ARMS TWICE WITHIN THE LAST 8 MONTHS AND EACH TIME THEY WENT OUT WITHIN 3 MONTHS. THEY DON'T CARE ABOUT CUSTOMER SATISFACTION ALL THEY CARE ABOUT IS THE MONEY. PLEASE DON'T WASTE YOUR HARD EARNED MONEY HERE!!!!
4 July 2023
Reply from Auto Buffy
Hi Juanita,
Thank you for your feedback.
Upon checking, our eBay specialist got in touch with you and offered you a replacement under warranty since the purchase was delivered more than 30 days.
We are very sorry for any inconvenience.
Regards,
Rae
I am a United States of America…
I am a United States of America nationalist.I want those parts in this country not in China.
3 July 2023
Unprompted review
Reply from Auto Buffy
Hey Chris,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
Great parts and a great price.
30 May 2023
Unprompted review
Reply from Auto Buffy
Hey Shantasy,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
Spot ON!!
The company page was very easy to maneuver and place my order. The product I ordered was correct and arrived quickly with instructions and all the required parts.
19 June 2023
Unprompted review
Reply from Auto Buffy
Hey Mike,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
Prompt delivery at the exact delivery…
Prompt delivery at the exact delivery date estimated.
6 June 2023
Unprompted review
Reply from Auto Buffy
Hey Joseph,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
Order came in a timely fashion fits…
Order came in a timely fashion fits perfectly and most reasonably priced
15 June 2023
Unprompted review
Reply from Auto Buffy
Hey Emarco,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
Great products at great prices.
27 May 2023
Unprompted review
Reply from Auto Buffy
Hey Wild,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
Great Product Great Price
25 May 2023
Unprompted review
Reply from Auto Buffy
Hey Louis,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
Missing parts and updated review
I received a package from them with 11 missing parts. The package looked as if it had been resealed and with a label printed on it from before my order was even placed. I purchased with enough time to arrive and drop off at the mechanic, however this mistake has severely delayed me and doesn’t have a resolution yet. I will update as this develops. Also, did no one notice this 37 lb box only actually weighs 10 lbs at any point in this entire shipment??
I called for a resolution and the woman on the phone couldn’t verify part numbers I had in front of me. The labeled parts only came with PSA numbers then on the box only descriptions instead of those numbers. I had to call a manufacturer and write down each part number to find what was missing. I couldn’t tell you what a ball joint looks like, but I can certainly count that a box which should’ve included 16 pieces only includes 5.
EDIT: I was a bit harsh because I’m very stressed especially when asked to identify about 16 different numbers with zero knowledge of parts but thankfully they were very quick in addressing my issue and I was able to look up part numbers w the manufacturer seperately. They offered a full refund on the kit so I can purchase a kit from another seller as their reshipping while very fast, might come missing parts again. The refund should come up relatively soon and I can again update my review. Mistakes can happen and as long as they are addressed appropriately either a fair outcome, not much more can be asked for (besides the full kit lol, which they did offer to send, I just need the car to be dropped off before memorial day weekend and it may not arrive in time)
2ND EDIT: Jona (who I’ve been dealing with since the beginning) was great. I wish I could give 5 stars but unfortunately I didn’t receive the parts expected. Refund processing currently. Customer service 10+ stars. Rest assured if there’s a mistake, it may take some effort on your part but it will be resolved as best they can.
19 May 2023
Unprompted review
Reply from Auto Buffy
Hey Connie,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
Great product and shipping
19 May 2023
Unprompted review
Reply from Auto Buffy
Hey Gregory,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
Fantastic price
Fantastic price, top shelf quality and the parts arrived in 3 days. Couldn't have been a better experience!
10 May 2023
Unprompted review
Reply from Auto Buffy
Hey there,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
Made in the USA!
Moog front end parts at a excellent price. The Parts were delivered in 5 days with Their Free Shipping!
3 May 2023
Unprompted review
Reply from Auto Buffy
Hey Ozzy,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
They where better than I expected fit…
They where better than I expected fit like a glove
4 May 2023
Unprompted review
Reply from Auto Buffy
Hey Janet,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
I ordered a complete front end…
I ordered a complete front end replacement kit for Chevy K1500 4×4. Most of the parts were correct. Lower control arm were not. Contacted them about return. Took a week to send me a return label. Sent parts back. Took them 2 weeks to respond that they received it back. Then it took 10 days to send me a replacement. The replacement was for 2wd truck. So I'm trying to send them back again and now its past 30 day return policy. So I'm going to have to eat $400 worth of parts that don't fit my vehicle. DON'T USE THIS COMPANY FOR ANY REASON. IF they were reputable they would take care of this.
3 May 2023
Unprompted review
Reply from Auto Buffy
Hi Will,
Thank you for your feedback.
We are sorry that we cannot accomodate your request as we have company policies to follow that are also posted our website.
We are glad that you are aware that it is past 30 days and you have included it on your feedback so that other customers would know that we are always in line with the policies that we have posted on our help pages.
We appreciate your help and your time.
Regards,
Rae
I received everything that I order and…
I received everything that I order and it work great
26 April 2023
Unprompted review
Reply from Auto Buffy
Hey Margaret,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
Great Price
Great Price, extremely fast shipping, professional packing, high quality parts.
15 April 2023
Unprompted review
Reply from Auto Buffy
Hey,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
Will use website again for auto parts!
Came across autobuffy looking for shocks and struts. Website looked good. Price for shocks and struts were very reasonable. Delivered fast and packaging was good.
27 March 2023
Unprompted review
Reply from Auto Buffy
Hey Anthony,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
The prices are affordable
7 April 2023
Unprompted review
Reply from Auto Buffy
Hey Darran,
We appreciate you trusting us for your car part needs. As always we strive for excellence when helping our customers out with their vehicle issues. We're always here to help and look forward to continuing to serve you for all your automotive needs! Thank you for shopping with AutoBuffy.com!
Customer Happiness Team,
Rae
WHERE IN THE WORLD IS MY PART?? I ordered this part on April 4 and…
I ordered this part on April 4 and still have not had any updates or any answer when I call customer service. PLEASE HELP
Tracking: 396608444344
Order: #:204773-89966
Anticipated ship date was April 5. It is now April 10.
This part is for my stepdaughters car. Her dad ordered it and nothing. Crickets on shipment prep/ship date/arrival date
2 April 2023
Unprompted review
Reply from Auto Buffy
Hi Molly,
Thank you for your feedback.
We are very sorry for the inconvenience. We had some issues with one of our supplier's warehouses and the shipments are delayed.
We have already refunded this order and we are very sorry for the hassle.
Regards,
Rae
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