They have a good lot of suppliers for each product, maybe too many. I'm sure many of the part for sale by different vendors is still made in the same factory. Prices are good, although transport is ve... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Competitive prices make AutoDoc the only supplier of car parts. Spark plugs are still arriving badly packed out of their boxes and protective sleeves. This means I have to check the electrode gap ev... See more
Company replied
Easy to do orders and good choice of parts with reasonable prices. The only minus is that SOMETIMES orders takes couple of days to get ready for shipping company. SOMETIMES some parts could be pac... See more
Company replied
Initially I was told that the part is not available at autodoc so I ordered one as per my understanding. The return service had issues where autodoc gave me return form which wasn’t supported by Ire... See more
Company replied
Company details
About AUTODOC - Ireland
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent service and fast delivery
Excellent service and fast delivery, very competitive delivery costs.
30 March 2026
Reply from AUTODOC - Ireland
Hello Simon!😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team🛠️
The best parts store 11/10…
I can’t recommend this company enough they have the best prices most wide selection of parts you couldn’t get anywhere else and then if you a bmw fan they have every tutorial for the wannabe mechanic that wants to work on his cars. Shipping takes a while but you have to expect that as they use many warehouse 6/5 if I could
27 March 2026
Unprompted review
Reply from AUTODOC - Ireland
Hello Daniel !
We are very pleased to read sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.
Best regards,
AUTODOC Team🚙
Very happy with the service
Very happy with the service. Everything arrived quickly and fitted perfectly.
1 April 2026
Reply from AUTODOC - Ireland
Hello John ,🙌
Your review has filled us with inspiration — thanks for such a rating!
We'll continue to delight with quality and service💯.
May every day bring you luck!
Best regards,
AUTODOC Team
Easy website to navigate,very clear…
Easy website to navigate,very clear pricing and great delivery.
1 April 2026
Reply from AUTODOC - Ireland
Hello!
Thank you for your feedback. We are very happy to know that we were able to surprise and please you✨!
Best regards, AUTODOC Team🚗
Very Satisfied with quality of the…
Very Satisfied with quality of the product & knowledgeable Staff ✔️
24 March 2026
Reply from AUTODOC - Ireland
Hello Paul!
Thank you very much for your time and appreciation🏆.
Best regards, AUTODOC Team🚗💨
Reply from AUTODOC - Ireland
Hello JS!🌟
Thank you for your feedback.
Have a nice day!
Best regards,
AUTODOC Team🚙
Delivery time is very long and that was…
Delivery time is very long and that was not made clear during the order process. Website says 24-48 hours for order processing and yet 17 days later I have not received my package and DPD says they have still not received it. Impossible to talk to someone I just get the bot who churns out standard answers.
Had I known delivery would take so long I would not have used Autodoc.
30 March 2026
Unprompted review
Reply from AUTODOC - Ireland
Hi Oliver!
We have carefully reviewed your inquiry and are pleased to inform you that it has been successfully resolved.
If you have a moment, we would greatly appreciate it if you could share your thoughts on your experience with us.
Your opinion is very important to us and helps us improve!
Kind regards,
AUTODOC team
Reply from AUTODOC - Ireland
Hello Dzeta!😊
Thank you for your kind feedback! We’re happy to hear that you appreciated the parts and the fast delivery. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Best regards,
AUTODOC Team🚗
High-quality products
High-quality products, fast delivery and properly packaged, you will receive the goods intact! Thank you.
24 March 2026
Reply from AUTODOC - Ireland
Hello!🌟
Thank you for your feedback.
Have a nice day!
Best regards, AUTODOC Team🚙💨
Great parts and good turn around time…
Great parts and good turn around time on posting definitely getting more parts
24 March 2026
Reply from AUTODOC - Ireland
Hello! 🙌
Thank you so much for your wonderful rating! We truly appreciate your support and are thrilled to have met your expectations.
Best regards,
AUTODOC Team🚗
Delivery is very very slow with this…
Delivery is very very slow with this supplier - if you need parts for repairs for your car then their very poor logistics will mean a lot more time off the road. Even though I ordered from Autodoc Ireland, the parts are actually located in Eastern Europe. There are much faster suppliers in the UK and Europe with similar costs for parts!!!
26 March 2026
Unprompted review
Reply from AUTODOC - Ireland
Hello Mike Finneran!
We’re very sorry to hear about your experience with the delivery time and the inconvenience it has caused. We understand how important it is to receive parts quickly, especially when your vehicle is off the road.
As an international company, orders may be shipped from our warehouses in Europe, which can sometimes affect delivery times depending on logistics and courier operations. However, this is not the level of service we aim to provide.
Our Quality Control Manager will be contacting you shortly to review your case and assist you further.
Best regards,
AUTODOC Team
Late delivery again and again
Not the first time, not the second, but everytime. Every order I made was late, one order was wrong, and parts were a mix of ok or a bit cheap looking. This time, the website said it would be here at my address in 3 days. Needless to say it is late, and still in transit so will 6 days minimum but probably 7 instead of stated 3 days delivery.
26 March 2026
Unprompted review
Reply from AUTODOC - Ireland
Hello Karl Kane!
We are sorry that you are not satisfied with our service.
Please be informed that order processing time is 1-2 working days and then order is sent. The delivery time to Ireland is 7-9 working days - https://help.auto-doc.ie/categories/12/239/574#delivery-time
Please pay attention that you placed order on our German website, and delivery time to Germany and Ireland differs.
Please contact us at trust@autodoc.co.uk if you have any questions.
Best regards,
AUTODOC Team
Parts were good value and delivered…
Parts were good value and delivered quickly enough...Unfortunatly PARTS WERE NOT CORRECT FIT!!!! And proves inefficent to pay for the return...Have used Aut-Doc before and have had very good experience..
23 March 2026
Reply from AUTODOC - Ireland
Hello Mr DUNNE!
Thank you for your feedback and for being a returning customer, we truly appreciate it. We’re sorry to hear that the parts did not fit and understand how frustrating this is, especially considering the return costs. This is not the experience we aim to provide. Our Quality Control Manager will be contacting you shortly to review your case and assist you further.
Best regards,
AUTODOC Team
Do not use this company
Do not use this company I paid €17 for delivery the part took over two weeks to arrive and then it was the wrong part. started a return almost a week ago absolutely no communication from the company. despite the .ie address parts are shipped from Poland
25 March 2026
Unprompted review
Reply from AUTODOC - Ireland
Hello Mark!
We’re very sorry to hear about your experience and the inconvenience caused by the delay, incorrect part, and lack of communication. This is not the level of service we aim to provide.
We would like to inform you that we are an international company based in Berlin, Germany, and orders are shipped either from there or from our warehouse in Poland, as indicated on the invoice. Order processing usually takes 24–48 hours, followed by an estimated 4–5 working days for delivery. However, delays may occur due to courier operations or high parcel volumes.
Please note that country-specific domains are used to make navigation easier for customers, while delivery fees are set by the courier based on logistics and destination.
We sincerely apologize for the inconvenience caused. Please contact us at trust@auto-doc.ie and our team will be happy to assist you directly
Best regards,
AUTODOC Team
I received parts I didn't order
I received parts I didn't order, and the ones I ordered didn't arrive! Also late delivery
23 March 2026
Reply from AUTODOC - Ireland
Hello Mihai Dan,
We are sorry that you have faced inconveniences.
Please specify, you got wrong parts or you are missing some parts?
You can open claim in your account, also you can contact us for support in the live chat.
Our chatbot is still developing, but in case of errors, you can always request a transfer to a live specialist by typing "connect with an operator."
Please be informed that order processing time is 1-2 working days and then order is sent. The delivery time to Ireland is 7-9 working days - https://help.auto-doc.ie/categories/12/239/574#delivery-time
Please contact us at trust@autodoc.co.uk if you have any questions.
Best regards,
AUTODOC Team
Reply from AUTODOC - Ireland
Dear Al Raz,
We are sorry to know that you faced such an issue.
Please contact us at trust@autodoc.co.uk with your order details. We will check information and help you.
Best regards,
AUTODOC team
Very poor customer service (resolved)
I ordered my parts on 23/2/26
Parcel was split, parcel 1 of 2 arrived 02/30/2026 parcel 2 of 2 never arrived, customer service is automated and it’s difficult to get in touch with an agent, agent assigns ticket /claim and you are left in the dark, I don’t know if I will be receiving a refund or if my parcel will arrive some day, I don’t know if I need to reorder. at this point 23/03/26 I’m giving up and I’ll buy locally, lesson learned! I won’t use this site again, Disappointed!!
23 March 2026
Unprompted review
Reply from AUTODOC - Ireland
Hi Tony!
We are sorry for the issue with delivery.
We have carefully reviewed your inquiry and are pleased to inform you that it has been successfully resolved.
If you have a moment, we would greatly appreciate it if you could share your thoughts on how we did.
Your opinion is very important to us!
Kind regards,
AUTODOC team
Everything was fine with the order
Everything was fine with the order. It would be five stars if you shipped the goods to Croatia. Now it's only four.
23 March 2026
Reply from AUTODOC - Ireland
Hello Nino !🌟
Thank you for your feedback.
Have a nice day!
Best regards, AUTODOC Team🚙💨
Reply from AUTODOC - Ireland
Hello Robert!
We are very pleased to read sincere reviews.
We always do our best to process and ship your order as quickly as possible. But we have room to grow. Please, feel free to contact us again.
Best regards,
AUTODOC Team
Reply from AUTODOC - Ireland
Hello🕊️!
Thank you for your positive feedback!
Best regards, AUTODOC Team🔧✨
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