Authorize.Net Reviews 

Had a fraudulent eCheck transaction. Was told by support to refund check. Authorize Net refunded it twice which caused money to be taken out without receiving funds. They claim they cannot return our money. We're out the amount they refunded twice. Worst business practices. No controls. No accountability. No responsibility for errors. Customer is always wrong and not reimbursed for their mistake. Worst experience. DO NOT do business with this company. Their software is outdated and flawed. Their fee structure and statements are so confusing to reconcile. They charge fees galore. Stay away!

Trying to contact support for so many days, no replies at all, they just don't care about your problems, BE AWARE.

Using authorize.net now for 2 years no big issue and the customer support is always friendly and resolves issues very fast.

After a few years of using Authorize.net without notice or warning, they disabled our eCheck feature and still allowed clients to pay via ACH. They accepted the payment from our clients and then froze our funds for what they said would be 90 days after the last transaction via ACH. You would think it would be 90 days per transaction but they kept pushing the date to 90 days from the latest transaction. They claimed they sent an email to notify us that we can no longer take ACH and we can only use credit cards. No such email was received and they didn't disable the feature until we called to question why our funds haven't been sent. If you are going to use them to accept payments, keep a close eye on your funds as they will try to hold them without notice and features may or may not work depending on how they feel. And to top it off they will NOT give the reason that they took away ACH. We have been in business for over 17 years with a spotless record with D&B and have only once in those 17 years had a chargeback. Avoid this company if you like transparency!

Complete scam. I applied and they told me I had to be approved by one of their partners because I am considered a "high risk business." Fine no problem, I knew this would happen, but this is where it gets shady and criminal.

20 days later, not even a month later, they charged me a "monthly" fee, even though I hadn't been approved. I called them and they told me they would refund me in two weeks, and that they would close my account. Two weeks went by and they never refunded me. A week after that they tried to charge me again!!! They are sending me emails saying that I owe them money, even though I was never approved for their service!!!! This is a scam. Charging me for a service I never used!!!
What saved me was that I went to my bank and the bank employee told me to change my account number because they would try to charge me again. This is a class action lawsuit waiting to happen. Unbelievevable!!!

SCAM!!!!! DO NOT give this company any information or trust anything they say!

Terrible company with terrible ethics. Our application has been "processing" for 7 months now...they STILL charged us for monthly services for those 7 months and then refused to provide a refund. If this was on our company's credit card, we would dispute these charges. What type of a company is this?

Avoid like the plague! Unless you don't like keeping your own money.

Authorize.net has been holding $8097 in customer payments for more than 56 days and refuses to release the funds to me for 90 days. All customers have had the funds withdrawn from their accounts and have signed written agreements to have the funds transferred via ACH. I have never had one customer cancel a check or credit card payment, and I have excellent credit. I’ve already paid for and shipped all the products to the customers, and they’re satisfied with the products.

We are a small business who engaged Authorize.net 2 months ago. To date we have been unable to get our credit card receipts deposited into our bank account. Numerous calls and people at their end have advised no knowledge about how to fix the problem. Meanwhile they continue to collect ...and keep...our revenue.

This is a shady company. I don't usually bother with reviews if I'm just annoyed. But when I feel scammed, I want to make sure others know about it.

If you're surprised by Authorize.net charges, I think it means they haven't been clear about what the charges were going to be. And that's the worst type of company to be in such an important partnership with.

As others have mentioned, they will start taking fees from your bank account IMMEDIATELY after your application, even if you don't have a functioning merchant account approved yet.

Maybe a few weeks later a partner starts to follow up and ask for underwriting details on your application. By that time, you've probably already found another merchant account and wondering why authorize.net has been charging you.

Just a heads up. Hard pass unless you have no possible other options.

I was looking for a processing company and put through an application BUT they couldn't help me out as I'm Canadian and needed an SSN or ITIN in order to open an account. Little did I know they were charging me monthly for a service I never did get!! When I noticed the payments coming out of my account 10 months LATER I called the bank and had them cancel the charges and reverse the last few payments. After I did this I got a message from Authorize.net saying I OWED them money!! FOR WHAT?!! I just now got a letter from collections OMG saying I owe $100 OMG!! I call this Authorize.net and I give the lady the last 4 digits of my bank account the name of my company the address and e-mail....she said she can find it and needs me to login to their website, this is where I said NO I'm not logging into anything to do with this company!! DO NOT give them your bank info or anything else they are scammers. I'm not sure what to do about this being Canadian. Avoid the website and anything to do with this company!!

Horrible business!!! Avoid at all costs. They will set up an account quickly and you can start processing payment. However, the neglect to inform you that after you process the payments you account will be sent for review. Then and only then your funds will be released. THE BEST PART if they don’t like a business model they will immediately close your account without warning call it a business decision and withhold the funds for up to 120 days. Amazing they don’t like the business model of property management/ Landlord.

6/27/25: The new user interface for Authorize.NET is out. If your business is considering managing subscriptions or any sort of scheduled or automated billing, Authorize.NET can't be your supplemental credit card processing software. In the new interface, you cannot create a subscription from a credit card on file. You have to get the credit card anew each time. If a client wants to change their billing date, you have to cancel the subscription and make a new one. You cannot search receipts by subscription; you have to run a general search and pick out which receipt was for what manually, sometimes having to open each receipt. In Authorize.NET, customer accounts are completely separate from subscriptions. You can pull up a customer account, but won't see subscriptions. You can pull up subscriptions, but not see the customer account. However, if you create a subscription, the platform automatically creates a new customer account - a duplicate one, and you can't delete the duplicate customer account as long as the subscription is valid. I could go on. The new Authorize.net has gone from bad to unusable.

9/30/202: As software for processing credit cards, Authorize.net is a has-been. There is better complimentary software out there. Automatic billing is completely separate from customer profiles, so looking up billing contracts for a particular client is not a good process. If you want to see what the next bill date is in an automatic billing contract, you have to look up the last bill and then calculate in your head when the next one is by looking at the frequency field. If you want to set up automatic billing before you run your first charge manually, Authorize.net forces you to create a duplicate customer account! Every process in there has weirdness like that. Stuff that may have been tolerable 20 years ago, but for such an expensive software, it's a has-been.

Authorize.net is not recommended. Many bad experiences.
1. Authorize.net keeps changing formats causing you to have to ask your developer to keep updating. Otherwise your processor will not work properly.
2. Authorize.net has a poor system to detect fraud. I lost over $30k in fraud payments due to Authorize.net poor system. I had to ask my developer to program ways to detect fraud and not rely on Authorize.net.
3. Authorize.net requires and forces you to change passwords every 3 months. It is a big hassle especially if you have more than one person who needs to log in. Being forced to change your password every 3 months is a nuisance .

Too bad I can't leave 0 or negative ratings. 1 star isn't even deserved.

Outdated fraud detection. We received a few charge-backs (due to the outdated fraud detection) and the notices were sent to us via standard mail. We received them less than 24 hours before a response was due.

Fast forward a few weeks and they closed our merchant account. OK fine. We've been meaning to move away from Authorize.net anyways. HOWEVER, we received an order at 8am and confirmation from Authorize.net stating the payment was approved. 9 hours later, at 5pm, we were informed our account has been closed. 2 hours after that we received an e-mail stating the settlement of the transaction at 8am failed. We fulfill orders the same day they are received. Essentially, we shipped the products out but didn't receive payment due to unacceptable and negligent errors on Authorize.net's end.

We own a portfolio of online businesses and have worked with many payment gateways both currently and in the past. This was our first and absolutely our last experience with authorize.net. Avoid doing business with this company.

very very poor if i say no customer service

i have 2 transcation which i want to report and there is no way to do, so i had to call bank and ask for chargeback.

you better go fish instead of prentending to be professional.

I mean, they are one of the worst card organization next to 2checkout. Whoever writes these policies is on drugs. They favor cryptocurrencies more than real funds. Ugly organization out there!

We had to change our companies credit card because of authorize.net. We implemented a payment gateway solution from them for testing. After discusssing this with authorize.net they reassured as many times that for testing there are no costs. Without our notice they just turned on the service to live mode after a few days, which we never asked. We also never signed any documents for this and were only registering for the test. When we tried to cancel this they started to message back and forth always waiting a couple days before replying. In the end they charged us several hundred USD for services we never subscribed nor registered for. To come to a solution we had to call costly call centers in the UK.

They also knew that this was all only on a test project and not a single transaction was made. However, in the end they basically just "stole" money. This is one of the most criminal companies I came around in the last 20 years. Highly recommend any business owners to stay away as basically everything you do will turn into trouble. When I asked other startups they all experienced the same rip-off methods and get lured in with simply test something while within 24-48hrs they already turn everything live without notice.

I was notified of the approval of an account with Authorize.net. The account would not be active unless I switch the Authorize.Net account to live mode. Which I have never done. It says it's in test mode. Not only that but my merchant account approval is still pending, so I can't really use the account anyways. So I have been sneakily charged for two months on a service I have never activated, that I can't even use, even if I wanted to. When I called to complain, they closed the account and only reimbursed me partially. What a scam. How is this even legal?