Authorize.Net Reviews 

We are on boarded with them and got on their full package, we were very excited. Our very first high profile transaction. They froze our account and said it looked like a high risk transaction. We sell expensive therapy devices so this was $26,000 that they were holding. They said they have to hold it for a minimum of 120 days and possibly longer.

They’re still holding it to this day. I asked for their legal team and they said that I could never speak about my account again with any customer service if I spoke to their legal team. So they are just holding onto the $26,000. I’ve verified that the therapeutic product has been delivered and is being used by the doctor happily and they still refuse

We have been a partner with Authorize.net since 2018 earning residuals for our boarded merchants. They claim they sent us an email regarding the inactivity of our account as we have not boarded a new merchant in a year (which was incorrect and much longer than a year). They state the account was closed for inactivity. I asked them for a copy of our signed agreement that states that term/condition and I was referred to an online version. I asked when that policy was enacted, and they advised me to send an email. They are stealing partner residual revenue. I am not the only one on this forum that this happened to, and I am finding other business associates that describe the same event. No notice, no phone call and no letter in writing. Just a phantom email that no one receives. This company is owned by VISA. I am in disbelief that this practice exists. Never have we dealt with another partner in the merchant industry that would effectively steal your residual income. I am currently waiting to hear back from an email that I sent to naacceptancepartners at visa.com

I strongly advise businesses to reconsider using Authorize.net for payment processing. As a small business we partnered with them for over 20 years, but the experience has been financially devastating.

In March this year, Authorize.net began withholding our money of our legitimate transaction funds without clear justification. Their support team repeatedly cited vague reasons like Chase has a block in your account blah blah, but refused to provide written evidence or specifics, despite our compliance with all documentation requests by Chase. We’ve since switched to Bill.com, which processes payments transparently. Authorize.net’s lack of merchant support and arbitrary fund withholding makes them a liability for any business !

Worst company I've dealt with. They kept billing my credit card after I had told them I was not using their service any longer.
Finally thought the issue had been dealt with..... only to receive an email from a collections agency earlier today for a $50 charge. I had forgotten about all these additional charges made until today's email.

If anything this company owes me money. The phone call to them is going to be interesting to say the least.

While the date of the issue is listed as today; these charges have gone on for well over a year.

Authorize.net support department's phone number is (877) 447-3938. Agents who work there do not know hardly anything but yet they are full of confidence. They confidently give wrong answers 90% of the time. Even when you doubt them, they would put you on hold and check with their supervisors, they still come back with the wrong answers. I confirmed this many times. Whatever they tell you, the opposite is likely to be true.

I was a longtime partner (over 25 years) with Authorize.net and had an account that was generating approximately $600/month in residuals. Unfortunately, I missed a single email sent in December stating that my partner account would be closed due to inactivity in boarding new merchants—even though the account was still active in generating revenue for them.

By the time I noticed the issue in March (when a residual payment didn’t show up), I contacted Partner Support. They were polite but completely inflexible. I was told, point-blank, that the account could not be reopened under any circumstance, regardless of the residuals being paid or the overall relationship history.

There was no phone call, no follow-up email, no real attempt at human engagement before the termination. It felt more like a tactic to eliminate residual payments than a genuine enforcement of a partner agreement.

This experience highlights a rigid and, frankly, unsympathetic policy approach. For those considering a long-term partner relationship with Authorize.net, I would strongly caution you to be vigilant—even a missed email can cost you an entire partnership with no option for remediation.

I share this not out of bitterness, but to warn others to read the fine print, monitor communications closely, and not assume that a productive financial relationship will offer any flexibility or goodwill.

Awful company

If I could give this company zero stars, I absolutely would. We have been in business for over 15 years, successfully processing high-value transactions, including many around the same amount as this one — approximately $46,000. We provided everything required: a fully executed contract agreement with clear descriptions of the services, all signatures, and thorough documentation.

Despite doing everything by the book, this company chose to hold the funds and terminate our account with no valid explanation. Even more outrageous, they made this decision without even attempting to contact our client to verify the transaction.

Their “risk team” is completely unreachable by phone, hiding behind generic, dismissive emails with no clarity or accountability. But here’s the worst part: The funds have already been withdrawn from our client’s account, yet this company refuses to refund the money back to the client. Somehow, it was perfectly fine for them to authorize the withdrawal and pull the funds, but suddenly, there’s supposedly not enough authorization for the money to go where it was intended.

Their actions are borderline fraudulent and absolutely unprofessional. They are damaging business relationships and withholding massive sums of money with no justification.

Save yourself the stress, financial loss, and frustration — DO NOT trust this company with your transactions or your reputation

Use high caution if you are a business owner considering this platform. They will stop legitimate payments to your company from your clients and put it on hold. You are not able to get in touch with anyone there as they will only provide communicate via email, when they decide to communicate. I would highly recommend against this platform.

awful company won't stop charging me and now saying they will send me to collections, DO NOT USE THIS COMPANY FOR PAYMENTS

This is unacceptable this company are still working on business !!! My experience with this company that use North America Bank/ Sekure / services, they said is North American Bank is the company who make the charged. But the true that I never did business with North American Bank, The company who signed me out was Authorize.net. They robbed my money, I signed for a 10 cent for every transaction and $25 monthly fee. But this is not happening, they have been charged different fee per transaction and a hight monthly payment. I canceled the services with them, and they still charged me the last mont and this mont as well! The should be sue. So if you read this message just work together to get this company out of business ASAP.

Customer service agents lie, they will tell you anything you want to hear to register your account. They tack on reserves after 1 chargeback (chargebacks are just part of life this day and age banks let anyone do it for any reason and people love to scam) They hold money for 7 business days.. so if you make a sale on a Monday your don't get the money until the following Wednesday. BUT they lie to you saying 3 days and never do it. Then they decide to stop processing for you but are happy to keep charging you fees. But seriously i got lied to by their customer service agents like at least 6 times.

Terrible company. Impossible to cancel. Stupid management. HORRIBLE. Tried to charge my company multiple months after we canceled in full and paid outrageous fee. Sent us to collections. Absolute horrible company. I couldn’t say 1 good thing about them.

Horrible company to work with. They sneak fees anywhere they can. Do not use this company I would’ve given them zero stars if I could have.

worst customer support ever. They will hold your funds for weeks with no explanation

Our first three transactions went smoothly, as normal and expected.
But they actually didn't.
All indications showed the transactions as approved and paid, with one little exception - the email receipts, which again, showed "Approved" on them, also had a little note - "Test mode" - seemingly harmless.
It wasn't until the funds should have hit our account and the Authorize.net rep reached out to see if we needed anything that I inquired about this "Test mode" marked on the transaction receipts. He then explained that "Test mode" meant the transactions hadn't actually gone through.
He then explained that it was our problem to deal with, that there was nothing they could do about it.

We're now out product, and have no way to embarrassingly go back to our customers and ask them to pay for their orders a second time.

Customers received a receipt that shows their order was paid for.

Shopify shows the order as paid for.

I have NOTHING to go back to our customers with other than a receipt that says, "Test mode" on it.

Authorize.net and Jordan Hastings have shown NO willingness to do anything to rectify these losses.

I have used authorize.net for over 20 years and they used to provide good service. But now, unfortunately they no longer do. After experiencing the worst customer service experience in many years I felt it best to leave a review so people will know the t it s best to avoid them completely and steer clear of authorize.net. While the have no problem charging you and taking fees from you they absolutely to do want to disperse funds to you. I basically have to just walk away from the funds that they have collected because I no longer have the time to keep chasing them down. Typical promise to resolve the issue one day then a completely different story the next day - no other customer has this experience they say- on and on. Even my bank laughed at Authorize.nets practices and recommended we switch merchant providers to a company that understands how banking works in the 21st century. I hope people read reviews and compare other companies offerings and you will see that there is no reason to ever deal with or associate your business with Authorize.net. I hope you save yourself the trouble and use a processor that is highly rated and modern.

don't waste your time with this company, they never helped me after i was signed up and they took their money. now the want to send a bill for 64$ a year after a canceled the service

Authorize.net is less than helpful when it comes to having issues with the credit card processor that they set my company up with. I have called numerous times, asking for them to put me in touch with the third party, and each time they tell me that they cannot give me that info. I am being charged a "Bankcard monthly fee" on an account that I have closed through Authorize, and I have no way to get ahold of this "bankcard" company to get them to stop. The bank I hold my business checking account has no contact information for this company either. My only option was to close my checking account. And I am out the $217.30 fee that "BankCard" charged me today, even though this account did not process funds last month and should not have been charged. Proceed with caution when dealing with Authorize and make sure you know who they set you up with to process your transactions.

Authorize.net are an absolute nightmare to work with as a small business. Claiming to be a secure and efficient gateway for payment actually translates into a Kafkaesque maze of disinformation and obstructive customer service that results in funds being withheld for ninety days for no justifiable reason. They operate on a principle of no accountability and no communication. They demonstrate no understanding or concern for the operations of small businesses. Do not trust this company to process your payments.