Call centre when reached answered all questions on my problem Time to get to a consultant was excessive but call back feature worked well. Overall dealings with Australian Unity has been very posit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like everything about this business. Great product offering at a good price Claims are easy to submit with quick benefits payments. Getting through on the phone is easy with knowledgeable staff. M... See more
Company replied
Pricing is good & rebates are higher than other private health fund. Claiming takes longer to receive in the bank. Nice talking to people who are keen to offer service & attend to your query.
Company replied
I’ve always found the team members to be very knowledgeable whenever I’ve called. Prompt responses are always given.
Company replied
Company details
- Health Insurance Agency
- Home Health Care Service
- Insurance Agency
- Insurance Company
- Private Hospital
- Aged Care
About Australian Unity Health Insurance
Written by the company
Health insurance that supports you
Whether it’s keeping you in shape for the things you love or for that unexpected accident or illness, Australian Unity has health insurance to suit your lifestyle and needs.
Get real value from your private health insurance, knowing your hospital and extras cover has been designed by Australian Unity with benefits that are actually useful for all you do - with options like dental, optical, physio, chiro, accident cover, Hospital Care at Home and even travel vaccines.
Plus with award-winning service and a long history of delivering health, wealth and care services, you’re in good hands.
From singles cover to couples cover to families and everything in between, we can help. Visit https://www.australianunity.com.au/health-insurance
Contact info
271 Spring St, Melbourne VIC, 3000, Melbourne, Australia
- 13 29 39
- www.australianunity.com.au/health-insurance/contact
- australianunity.com.au
4.0
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with the service.
My queries were answered without me being confused in any way. I moved from one other provider a number of years and since moving across to Australian Unity have been more than happy with the service.
13 May 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Phil,
Thank you for taking the team to leave us a review. We are glad to see that our team has been able to support your making it easy and understandable.
If you have any further enquiries, you can reach us on 13 29 39 Mon to Fri 8:30am to 6pm AET except public holidays or until 8pm via our web chat team Online Member Services.
Thanks again Phil from the Australian Unity Health Insurance team.
A truly professional and empathetic health fund.
Ruth was extremely professional and courteous. She demonstrated a wealth of knowledge in answering my questions.
The staff at Australian Unity are great and their customer service is always at a consistently high level.
Their administrative procedures are smooth and efficient without absorbing an inordinate amount of the customer's time.
7 May 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi John, thanks for your review.
We're so glad to hear your expectations were exceeded and we're grateful for your kind words about Ruth! We look forward to speaking with you again.
Thanks, the Australian Unity Health Insurance team
Reinstate policy
I had AU health insurance policy that was cancelled on the 5th. On the same day, I contacted customer service to reinstate my policy and reimburse my hospital cover, which had been cancelled effective 17 April.
I was advised by the CSR that, due to the short time frame to cancel the hospital cover, the payment of $197.45 would still need to be processed. This amount was debited from my account on 22 April.
At the time, I was considering switching from AU to HCF, but I ultimately decided not to proceed with the change and to continue my cover with AU. I spent over 30 minutes on the phone with the CSR, during which I was assured that my policy had been successfully reinstated and that a confirmation email would be sent to me.
I have not received any email confirmation, and my insurance has still not been reinstated, despite the payment being taken.
I am extremely disappointed with this experience. The information provided by the CSR was unclear and inconsistent, and it appeared that he did not fully understand the process he was advising on. This has caused unnecessary stress and inconvenience.
I request urgent confirmation in writing that my policy has been reinstated, along with clarification of my current coverage status.
5 May 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Teresa,
Thank you for taking the time to leave a review, and we’re really sorry to hear about your experience.
We understand how frustrating this situation would have been, especially when you were expecting confirmation and clarity around your cover. We can see our team has been in touch to assist you further.
Again, thank you for taking the time to leave a review. Your feedback and situation have been taken onboard to ensure this is resolved. If you have any further questions in the meantime, please don’t hesitate to reach out to our Customer Service team on 13 29 39 Mon to Fri 8:30 am to 6pm AET except public holidays as we are here to help.
Fromm the Australian Unity Health Insurance team.
Improved wait time
I didn't have to wait nearly as long as my previous time of call Australian Unity. The call was answered quickly and the person was very helpful, knowledgeable and could answer all my questions. He was friendly and polite. In fact I have always found the service to be very friendly and polite there was just an issue with the length of time it took to answer a call.
4 May 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Heather
Thank you for your review. It’s great to hear that you got through quickly this time and that our team was able to help with everything you needed. We really appreciate your patience around the wait times previously, and we’re pleased to know you have consistently found our team friendly and helpful.
Thanks again for taking the time to share your experience and we appreciate your ongoing support.
From the Australian Unity Health Insurance team.
No frills health cover priced well with…
No frills health cover priced well with good network of hospitals and medical practitioners. More importantly customer care works with timely response!
4 May 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Guru
Thank you for your 5-star review. We are very pleased to hear that you are finding value in your cover and that our team has been able to help when you need it.
Thanks again for taking the time to leave a review and we appreciate your ongoing support.
From the Australian Unity Health Insurance team.
Helpful, professional, quick!
I am able to claim many health services and when I do, Australian Unity have been easy to deal with. You can tailor your policy to suit your requirements.
30 April 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Linda
Thank you for taking the time to leave a review. It is great to hear you are able to claim on a range of services and that you have found us easy to deal with. It is also good to know the flexibility of your cover is working for you.
Thanks again for the review and for sharing your experience.
From the Australian Unity Health Insurance team.
Call takers are always friendly
Call takers are always friendly, helpful and informative when I have called. Never feel like they are rushing to get to the next call, but taking the time to to understand and solve my enquiry. Always end the call feeling like I have been chatting to a friend rather than stressing out over any concern.
29 April 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Bronwyn,
Thank you for your 5-star review. We are so pleased to hear that our team has made you feel comfortable, supported, and never rushed during your calls.
Creating a friendly and helpful experience is very important to us, so it’s wonderful to know you have felt at ease and well looked after each time.
Thanks again for taking the time to share this and we appreciate your ongoing support.
From the Australian Unity Health Insurance team.
We phoned to take advantage of the…
We phoned to take advantage of the extra time at the current rate offer & without our requesting it our customer service rep Duncan went through our policy and found us a cheaper option. Duncan was interested, polite, friendly & very knowledgeable
29 April 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Jan & Terry,
Thank you for your 5-star review. We are so glad you reached out and that Duncan was able to not only assist with your enquiry, but also find a more suitable and cost-effective option for you. We will be sure to pass your kind words on to him.
Thanks again for taking the time to share your experience and we appreciate your ongoing support.
From the Australian Unity Health Insurance team.
Very happy with AU call center polite…
Very happy with AU call center polite and friendly would recommend them to anyone .
29 April 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Rosy,
Thank you for the kind review. We are so pleased to hear you had such a positive experience with our team and found them polite and friendly.
We really appreciate you taking the time to share your feedback and recommendation.
From the Australian Unity Health Insurance team.
I have always found Australian Unity…
I have always found Australian Unity easy to deal with, I think I get good value for the premiums I pay and have never had any dramas with claims.
28 April 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Tim,
Thank you for the review. We are really pleased to hear you have found us easy to deal with and that you feel you are getting good value from your cover.
It’s also great to know you have had seamless claims experience.
Thanks again for taking the time to leave a review and we appreciate your ongoing support.
From the Australian Unity Health Insurance team.
Worst insurance experience.
Never been able to register for an account and log in to make claims, pay bills etc. Ongoing issue for 3+ months, noone can seem to fix it.
Waiting 1-2 hours on phone every time I call and being transferred to up 5 people to resolve the issue. Customer service is thankfully polite but offers no help.
28 April 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Margrethe,
Thank you for taking the time to share your experience. We're sorry for the frustration and inconvenience this has caused.
I can confirm that this has been escalated and our technology is working to be able to get you seamless access to our online services where we will be in touch soon with a resolution.
Thank you again for bringing this to our attention, and we are committed to getting this resolved for you.
From the Australian Unity Health Insurance team.
Reply from Australian Unity Health Insurance
Hi Andrew,
Thank you for taking to the time to leave a 5-star review and we are glad to be able to provide you with prompt and professional service.
Once again thank you for the review from the Australian Unity Health Insurance team.
STRONGLY RECOMMENDED!
I am extremely satisfied with the coverage and flexibility of the policy. Claims are easy. Service is professional. I think during the recent insurance price increases Australian Unity was one of the lowest.
22 April 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Peter,
Thank you for taking the time to leave a review. We are glad to hear that you your cover is meeting your needs and that claiming is easy for you.
You are correct our average premium increase was 3.98% compared to the industry average of 4.4%.
Thanks again for the review from the Australian Unity Health Insurance team.
Internet Payment problem
Once again I could not pay the amount for my premium that I was advised to pay - wrong amount shown. The staff member was very helpful, and sorted it out
22 April 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Rolf, thank you for the review and we apologies for the inconvenience caused when trying to pay online as we aim to make this as seamless as possible.
We are glad to hear you have been able to sort this out with one of our friendly consultants and if you need for support, feel free to contact us on 13 29 39 Monday to Friday 8:30 am to 6:00 pm AET except public holidays. If you prefer to chat online, you can use our web chat service within our Online Member Services portal until 8:00 pm.
Thanks again for taking the time to leave a review from the Australian Unity Health Insurance team.
Our experience with RUTH was excellent
Our experience with RUTH was excellent. Ruth helped re-instate our membership with AustUnity, which had been wrongly cancelled. A ‘compare’ company offered us a deal but I had to speak to my partner, I cancelled the offer within in 24 hours, and my Aust Unity had already been cancelled. I phoned Aust Unity, spoke to RUTH and everything was sorted.
21 April 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Janette,
Thank you for taking the time to leave and we are glad to hear your experience with Ruth.
Apologies for the error and any inconvenience caused. We have taken on this feedback with the comparator.
Thanks again for the review from the Australian Unity Health Insurance team.
Problem solved
Assistant was very helpful and able to solve my issue. Just started with Australian Unity. Very helpful and understanding when explaining the resolution to me.
20 April 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Leane,
Thank you for the 5-star review and welcome to Australian Unity. We are glad to hear you're the team have been helpful to resolve your issue.
If you need support, feel free to contact us on 13 29 39 Monday to Friday 8:30 am to 6:00 pm AET except public holidays.
Thanks again for the review from the Australian Unity Health Insurance team.
Friendly customer service
Friendly customer service
Transparent and clear Talking
Talking to a real person
Competitive pricing
21 April 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Hawea,
Thank you for the review. It is great to hear so many good things with your experience from our great service to competitive pricing for you.
If you need support, feel free to contact us on 13 29 39 Monday to Friday 8:30 am to 6:00 pm AET except public holidays.
Thanks again for the review from the Australian Unity Health Insurance team.
Good call with AU and my question was dealt with professionally
Had a question about benefits and received a quick reply and the person offered to send a factsheet so that I can see what the extras are. Happy!!
21 April 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Rob,
Thank you for taking the time to leave a review and it is great to hear that you were able to get a quick reply and additional information relating to your benefits.
You can also find some of this information using our online services at www.austrralianunity.com.au/memberservices or via out Health App and you can always contact our team via 13 29 39 or via our web chat option.
Thanks again for the review from the Australian Unity Health Insurance team.
Great Health cover when considering a change
This is my first year with Australian Unity after being with another major Health Insurance company for nearly 55 years. The reason for change was that Australian Unity gave me the cover I needed at a very reduced premium which was a great savings for me. Highly recommend for Health cover.
16 April 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Stefan, thank you for the review.
Welcome to Australian Unity Health Insurance. We are glad to hear that we were able to offer you a product which is not only affordable, but more importantly a cover that meets your needs.
Our team are here to help so if you need anything, feel free to reach out on 13 29 39 Mon to Fri 8:00am to 6:00pm except public holidays.
Thanks again Stefan for choosing Australian Unity and taking the time to leave a review, from the Australian Unity Health Insurance Team
Australian Unity… as good as it gets.
We are very fortunate that Australian unity has kept their service centre within Australia as opposed to what many other organisations have done going offshore. This enables the highest level of communications and getting answers to anything is made simple.
4 March 2026
Unprompted review
Reply from Australian Unity Health Insurance
Hi Russel,
Thank you for the feedback and yes, our contact centre team is 100% Australian based. We are glad to hear that the team are here to support you answering your questions making communication with Australian Unity simple.
Thanks again for taking the time to leave a review from the Australian Unity Health Insurance team.
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