Great value, excellent specs and fast delivery. Would have given 5 stars but I got the wrong charger for the laptop I purchased - which set me back $$$ as I had to go and source an alternative correc... See more
Company replied
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Review summary
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Reviews shaping this summary
I wanted a simple laptop with win 11 and I didnt want anything fast and fancy. I browsed the internet checking for prices and found this one - refurbished, acceptable grade, priced within my budget. B... See more
I purchased a laptop that didn't meet my needs, and easily returned (at no cost) and purchased another one. They were very friendly and helpful, the return process was simple and efficient. The delive... See more
First class all the way. The laptop i ordered arrived as scheduled. Upon setting the laptop up i noticed that the battery wasn't holding any charge. Logged a complaint online with ease. I spoke to cus... See more
Company replied
Company details
Written by the company
We offer a range of refurbished products and services including everything from desktop computers, tablets, LCD monitors, laptops, tough-books, projectors, servers, other network equipment, IT accessories and much more. We are well-known for our service and recognised nationally as one of Australia’s largest and most respected suppliers of Ex-Government IT equipment and excess surplus manufacturers' stock. We supply the world's leading brands including DELL, HP, MICROSOFT, LENOVO and APPLE.
Contact info
911 Stanley Street East, 4169, EAST BRISBANE, Australia
- 1300727516
- cs@australiancomputertraders.com.au
- australiancomputertraders.com.au
4.3
Excellent
278 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Purchase arrived quickly with good…
Purchase arrived quickly with good communication. A wired keyboard and mouse had been packed in lieu of the wireless items ordered. A call to the company resulted in the immediate dispatch of the ordered items.
24 July 2025
Unprompted review
Reply from Australian Computer Traders
Hey Ian, Thank you for your kind words and kind review, we're happy to have resolved the keyboard & mouse issue, and please do not hesitate to reach out if there's anything else we can do for you. -ACT Team
so far so very good ,extreme value does…
so far so very good ,extreme value does what it's supposed to, reasonable delivery time, recommendable
20 July 2025
Unprompted review
Reply from Australian Computer Traders
Hi, Bob, thank you so much for your feedback. We're glad you've had a (very) good experience with us, and that we could provide a valuable product for a reasonable price & turnaround time. Feel free to reach out if you need any help at all.
-ACT Team
Awesome experience
Awesome experience
Exceeded expectations. Would buy again
1 July 2025
Unprompted review
Reply from Australian Computer Traders
Exceeding expectations is the expectation we aim for :D Please reach out if you need any help.
-ACT Team
easy process to order and the delivery…
easy process to order and the delivery was quick.
The products were packaged very well, and all items are of a very good quality.
30 June 2025
Unprompted review
Reply from Australian Computer Traders
Hey Shri, we always aim for a quick turnaround time, high quality products, and carefully packaged items, and it's always good to achieve a 3-for-3. Please let us know if you need any assistance with your order.
-ACT Team
Great transaction
Great transaction, I send you a modest amount of money and then you send me a "reborn" computer that hits the road running.
9 June 2025
Unprompted review
Reply from Australian Computer Traders
Modest costs and high power refurbishments are the goal we strive for, and we're happy to have fulfilled that with you :] Please do not hesitate to reach out if you need any assistance.
-ACT Team
Great prices, excellent customer service.
The products were a good and delivery was timely. When I had an issue with one my monitors, it was very easy to arrange a replacement and return the unwanted item. Customer service was excellent and the replacement item was quickly dispatched. Very happy with the experience overall.
19 June 2025
Unprompted review
Reply from Australian Computer Traders
Hi Susanne,
We're glad to have resolved that issue for you, and we hope your new monitor continues to work great :] If you ever need any more help from our customer support team, please don't hesitate to reach out.
-ACT Team
Super helpful and keen to remedy the issue.
I had a minor issue and the customer service was super helpful and offered options to remedy the problem. They really cared and wanted to help.
12 June 2025
Unprompted review
Reply from Australian Computer Traders
Thank you for your kind review, Laura, we're happy to have helped resolve that for you. Good and high quality Customer Service is one of the tenets of Australian Computer Traders and we're always here to assist.
-ACT Team
Good Product to upgrade to Windows 11
Good information on their website, pricing is reasonable and the delivery is prompt.
25 June 2025
Unprompted review
Reply from Australian Computer Traders
Hey Graham,
Thank you for the feedback. We always aim for speedy turn-around on orders and fair pricing, we're happy to have met the mark with you. Please don't hesitate to reach out if you need any assistance
-ACT Team
Very affordable
Very affordable. They were quick and the order arrived as described.
10 June 2025
Unprompted review
Reply from Australian Computer Traders
Thank you for the feedback, Deano. If nothing else, we always aim to be honest about our products, and a quick turnaround time is also nice. Please don't hesitate to reach out if you need any assistance.
-ACT Team
Great product and price
I purchased a small form factor pc and it's going well. Very happy with it.
21 June 2025
Unprompted review
Reply from Australian Computer Traders
Thank you for your feedback, Alwyn. We're happy that you're happy, and please don't hesitate to reach out if you need any assistance
-ACT Team
Communication
I bought a HP Elite Mini refurb with Windows 11 which is working well so far!
They may need to improve their response to messages left especially Support!
30 May 2025
Unprompted review
Reply from Australian Computer Traders
Hey Pamela, we're glad to have received your feedback, and it's good to hear your elitedesk is working well. I'll pass along the message to our Customer Support team, but do feel free to reach out again if there's anything else we can do for you.
-ACT Team
Longterm happy customer
We have been customers of ACT for years - the team instore at Woolloongabba are always super helpful and when we've collected from Murrarie again, very friendly and efficient. We have bought many Macs and have never had a problem with them. Recommended.
28 May 2025
Unprompted review
Reply from Australian Computer Traders
Thank you for the kind words, we always aim for high quality service and easy & efficient pickups. Please feel free to reach out if you ever need any assistance
-ACT Team
Delivery and computer were great
Delivery and computer were great, the added carry bag though, it didn't fit the laptop i bought.
27 May 2025
Unprompted review
Reply from Australian Computer Traders
Hey Tim, Thank you for the feedback :] It's always good to hear we did great. If you'd like to reach out in regards to the laptop bag, please don't hesitate to do so.
-ACT Team
It was a painless experience to order…
It was a painless experience to order and know it was what I wanted
Service was prompt
2 June 2025
Unprompted review
Reply from Australian Computer Traders
Hi Alan, thanks for the 5 stars! We're glad to hear everything went smoothly and that the process was hassle-free. Appreciate your support! - ACT Team.
We had some issues but they were fixed…
We had some issues but they were fixed with a minimum of any fuss!
19 May 2025
Unprompted review
Reply from Australian Computer Traders
Thank you for the positive review, Trevor :] We always aim for quick resolutions to any customer issues. We're happy to have gotten that sorted for you
-ACT Team
The choice of laptops was awesome
The choice of laptops was wide enabling me to select precisely the configuration and power I required. Placing the order was simple and delivery followed shortly afterwards, requiring the reassuring signature on receipt. Tip top condition - all configured and ready to rock & roll.
6 June 2025
Unprompted review
Reply from Australian Computer Traders
Hi Kevin, thank you for the fantastic review! We're thrilled you found exactly what you needed and that the setup was smooth. Enjoy your new device, and thanks again for your support! - ACT Team.
Very good refurbished product
Very good refurbished product. Working very well.
1 June 2025
Unprompted review
Reply from Australian Computer Traders
Hi Browning, thanks for the great feedback! We're glad the product is working well for you, we appreciate the support! - ACT Team.
Responds was good.
Responds was good.
I wish a better communication when replacing the defective PC. As I was not informed that the same PC was sent back to me.
31 May 2025
Unprompted review
Reply from Australian Computer Traders
Hi Husain, thank you for your feedback. We're glad we could resolve the issue, and we take your note about communication seriously—we're always working to improve. Thanks again for your support! - ACT Team
I wish that i can give a ZERO ,
I wish that i can give a ZERO ,
Purchased a CPU from D Smith online, It has display issue then the fan in CPU is noisy,
It is very hard to contact or find a service for the purchased product,
DO NOT BUY ANYTHING.
28 May 2025
Unprompted review
Reply from Australian Computer Traders
Hi Ket, we’re really sorry to hear about your experience. This definitely isn’t the level of quality or support we aim to provide. If you haven’t already, please reach out to our support team on Dick Smith so we can help resolve the issue. We’d like the opportunity to make this right. - ACT Team.
Good not great this time.
Overall, it was good. Grade A item but battery is below 80%, so not great this time. CS is polite and helpful as I needed a correct charger to be sent to me, as the included one initially was underspec'd.
19 April 2025
Unprompted review
Reply from Australian Computer Traders
Hi Marcus, thanks for the honest review! We're glad our customer service team could help get the correct charger to you quickly. We'll take your battery feedback on board, we always aim for full transparency and appreciate you giving us a chance. - ACT Team.
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