I had a subscription with this company and on my second order they sent me the wrong product. I contacted them and was totally blown away with their prompt response to this matter. They were very help... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NO CUSTOMER SERVICE.
After receiving 9 months of product in 3 months, I emailed and requested my subscription be temporarily suspended, and that they confirm actioning my request by return email.
When I received no response, I cancelled the subscription authorisation through PayPal to ensure I wasn’t charged thereafter.
Completely disregarding my request, Auniva proceeded to inform me that my payment method had failed, and they would try again, every four days. I replied, (the first time) advising that I had cancelled the payment method, and attaching my original request. I have now resent this same email, every time I receive their ‘your payment was unable to be processed’ email, and still no acknowledgement of my initial request. I cannot comment on this company’s customer service, because in my experience, THERE IS NO CUSTOMER SERVICE!!

Reply from Auniva
We love the Amla Superfruit Extract…
We love the Amla Superfruit Extract product
This company automatically puts you on…
This company automatically puts you on subscription and is impossible to locate to unsubscribe! You are stuck with endless bottles of product and an impossibility of getting off it

Reply from Auniva
No Response to My Request to Cancel Subscription
I have attempted multiple times to cancel my subscription with Alecia- now Auniva. It has been impossible to do so via their website and although I have written two separate email requests, the company has not yet responded to my requests. They continue to send and charge me for product I do not want. Very frustrating.

Reply from Auniva
Return for refund honored
I wanted to return my order at the 3 month date because the Amla did not help as advertised. My request for a refund as they promised was honored. I complied with their requirements for the return and my refund was prompt.
I had a heart attack and 2 strokes in…
I had a heart attack and 2 strokes in April 20276. I had been on Lisinopril and Amlodipin for 2 years. I was suffering with the headaches, dizziness,muscle aches, memory loss and other side effects of those drugs. Then I heard about beet root and Amla. I don't like taking drugs. Since I had the side effects anyway, why not?! I got out of the hospital in May of that year. My doctor wanted to add Losartin
I said no. Since then the.dizziness has stopped, no more headaches, no cough, no brain fog, no tiredness. Glad I found you
Fantastic
Fantastic! They were professional and trustworthy. I was mistaken about my order and they (customer service) assisted in explaining everything . Very good to do business with !
Amazing customer service!
While the website is confusing to me, the experience with the support staff was amazing. I am very happy with the overall experience, and I look forward to doing more business with Auniva in the future.
Review
I have found every experience with AUNIVA to be absolutely fabulous… Their customer service is top-notch when there was some confusion with my order(on my part!)…. They took care of it right away, and I cannot recommend this company enough..
It seemed to make a difference
It seemed to make a difference. Still on it!
Great Customer Service Representative
Great Customer Service Representative! A pleasurable experience!
I had, what I thought was a major problem.
My problem was taken care of on that same day. Amazing 👏.
The customer rep was very knowledgeable…
The customer rep was very knowledgeable and handled my concern quickly, and I was very pleased with the outcome. Very Integris company.
The way service should be
The way service should be! Courteous and efficient!
Professioinal and Caring Service.
It was convenient through the entire process of placing my order. We realized that the shipping address was mistakenly incorrect. Even though the product was shipped to that address, they shipped the order to the correct address so that I could receive my product. Thank you for being so caring and professional in your business practice,
I asked a question about cost on site
I asked a question about cost on site, and shipping to Alberta, Canada.
The answer came very quickly, so I ordered the 3 bottles.
Hopefully they will make it across the border safely and quickly.
I noticed that there is an automatic refill every two months. Certainly hope that the product is worth continuing past the first 3 bottles!
One fault with the actual ordering system is the address input.
I was putting in the address and it over rode my address.
It should have been as follows
325
7 st E
Brooks
T1R 1C2
NOT 325 7
I couldn’t get it changed.
Have a wonderful day
Peter Neilley
Prompt response and refund no questions…
Prompt response and refund no questions asked. Very happy
fast response good information
I ordered the pomegranate and needed to cancel my order
I ordered the pomegranate and was looking forward to trying it. Then I researched my medication and possible adverse reactions. I found taking my blood thinners and using the product could possibly be a problem.
I contacted the company and explained my issue and Sarah was kind enough to help and cancel my order and refund my money immediately.
I can’t tell you how the product works but I can tell you the customer service is outstanding! Bravo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






