From the first interaction with Augmentive I felt positive and confident. Dr Eappen's assistant Debra was friendly and efficient and helped me when I had a few questions. The session with Dr Eappen wa... See more
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I had a video call with Dr Sawhney and cannot recommend her highly enough. She was incredibly kind, attentive, and thoughtful throughout our conversation, creating a safe and supportive space from the... See more
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Dr Sawnhey was thorough, sympathetic, listened well and did her best to put me at ease throughout our conversation. She was patient with me, yet kept focused on the gaol and gently guided the conversa... See more
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Dr Eappen was incredibly kind and patient, explained everything to me clearly, allowing time for questions. This is something I’ve struggled with my whole life and not knowing what it was has been imm... See more
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Company details
Written by the company
We provide quick access to personalised mental health support. Augmentive's online ecosystem empowers individuals to both build and maintain positive mental wellbeing. You have over 1,000 mental health professionals at your finger tips. It is easy to both navigate and access support from the diverse range of specialists which includes therapists, clinical psychologists, psychiatrists and many other specialists. They specialise in a wide range of issues including anxiety, depression, stress and ADHD.
Contact info
Fora - One Lyric Square, W6 0NB, London, United Kingdom
- 0203 0040515
- info@augmentive.io
- augmentive.io
4.9
Excellent
217 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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My name is spoke to Phoebe the…
My name is Sean spoke to Phoebe the receptionist who's a lovely person and highly recommended me Dr chakrabarti who is a fantastic psychiatrist who specialises in ADHD diagnosis Dr chakrabarti is a lovely and an experience doctor he may be feel relaxed and calm while I was being assessed for ADHD the whole procedure was first class from start to finish I would highly recommend him to anyone who feels a need to be assessed for ADHD
10 December 2022
Unprompted review
Reply from Augmentive
Thank you very much for taking the time to leave us such a positive review, Sean!
We are delighted to hear that you had a great experience with Phoebe, and that you were pleased with her recommendation. Dr Chakrabarti is an excellent professional and we are so pleased to hear that his expertise in ADHD assessments and calm demeanour helped you to feel relaxed throughout the procedure. We truly appreciate your comments and are so thrilled that we were able to provide you with the support you needed. Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.
I had an excellent experience.I was in…
I had an excellent experience.I was in a situation where I was feeling like I am standing in a dark tunnel.Dr.Khurram came like a blessing for my son ADHD.He did the assessment on a very short notice.He helped me how to cope with this new diagnosis for my son.He was and he is very approachable and responds very quickly.When my son was eventually started on the medication the services were amazing for the prescribing and delivering the medication safely to us.After the medication initiation Dr.Khurram was fully and actively involved in follow up and even I was getting responses out of hours and over the weekend.I can’t imagine myself in place with my son without help from this service .
I will strongly recommend it to everyone who wants help in that field.
9 September 2022
Unprompted review
Reply from Augmentive
Thank you so much for sharing your experience, Sadia. Dr Khurram is an inspiring professional and we are so pleased to hear that he has provided such positive support. It is great to hear that both you and your son are benefiting from his support. It is a privilege for us to have played a small part in supporting this and we wish you all the best for the future. We are always here if you need any further support or guidance.
Really pleased with my experience with…
Really pleased with my experience with Augmentive. I'm happy to have found them, after doing a long search around ADHD. I booked a callback and had an informative call with someone in the team who took the time to listen and answered my questions about how the process would work. Once we chose a psychiatrist, booking was easy. I found messaging through the platform useful and felt the team really cared about helping me when I had questions. I am very happy with the doctor's approach during the assessment and his recommendations. I feel a weight was lifted off my shoulders.
9 March 2023
Unprompted review
Reply from Augmentive
Thank you so much for your kind feedback, Cheryl. We're so pleased to hear that you had a good experience accessing support via Augmentive. We wish you all the best with the rest of your journey and are here if you need any further support or guidance.
We had a difficult experience with Augmentive
We had a difficult experience with Augmentive. My daughter’s diagnosis documentation was emailed to us with the name of a different patient (twice). I had to call them and email to put this right. Arranging for the medication took time, although in follow up correspondence with Augmentive, it seems their pharmacist was calling my daughter. She did not respond as it was a number she did not recognise. There were no texts or messages so she could respond. Also, in emails and phone calls the process was not clarified or discussed at all. Perhaps other patients have a better experience but we did not. I would expect delays when going through CAMHS as the service is underfunded. However, quite the opposite in our case. Her diagnosis for autism within CAMHS was brilliant, although we had to wait. I hope they do learn and respond. The service they offer is not cheap and families often struggle to manage the needs of their children and their finances. The service ought to not be about enriching well paid consultants but to help families that often have struggled for years to understand and help their children.
28 March 2023
Unprompted review
Reply from Augmentive
Dear Roza
We were so disappointed to read that you had a poor experience with the Specialist and the support on the Augmentive service. I hope you agree that we responded to your complaint within an hour and that we resolved any outstanding issues you had. All of our Specialists are highly qualified, experienced and registered with the GMC and our mission is to provide excellence alongside them.
We firmly believe that both our team and the Specialists on the platform care deeply about their patients and are dedicated to offering excellent and timely care. The mistake with the name on the Report was not made by the Specialist, but by the medical secretary who has taken full responsibility. I’d like to assure you that no data was inappropriately shared. The reason your daughter wasn’t referred back to her GP is that she hadn’t yet completed her titration period on the new medication with her private psychiatrist. NHS doctors are understandably not willing to take on private patients in a shared care agreement before the medication is stable and optimised by their private psychiatrist. We discovered that the pharmacist was unable to send your daughter the medication as he had called her several times and she had not answered the phone because she didn’t recognise the number. We have since added additional steps so that the pharmacist will inform us if he has any difficulty getting in touch with a patient.
I would like to express our sincere apologies for any inconvenience you’ve experienced. We are totally dedicated to offering an excellent service and when this fails it’s a knockout blow for the whole team.
I hope you felt that the matter was resolved and that you feel we are supporting your daughter properly and safely until her care can be handed over to her GP for ongoing prescriptions.
Finally, we would like to thank you for your feedback. By learning from your experience, we have put in place new ways in which to make sure our clients have experience they are looking for when they come to us for support.
With very best wishes
Sarah
Great selection of psychiatrists at reasonable prices, fantastic customer service and aftercare
Fantastic website with a number of psychiatrists who offer ADHD assessments at reasonable prices. Excellent customer service, the team goes over and above to make sure the customer service is 5 star. Excellent after care with quick response rates. They take the time to sort any issue no matter how small. You are left feeling that they are a company who really cares about improving clients mental health.
13 January 2023
Unprompted review
Reply from Augmentive
Thank you for sharing these kind words about your experience with us, Ruth. We're genuinely delighted to hear that you found our website to be excellent and that our team provided 5-star customer service.
We're also pleased to hear that you appreciated our after-care service and quick response rates. We strive to take proper care of every client and ensure that they feel heard. Thank you for choosing us and trusting us. If you need further assistance or have any questions, please don't hesitate to contact us. We're happy to help.
New company with issues, payment & booking
Though there are reputable practitioners on this site. The company has teething issues with their platform in booking system, payment systems etc ... I would wait for the company to establish themselves before i would trust them with confidential information.
21 November 2022
Unprompted review
Reply from Augmentive
Hi there,
We are so sorry to hear that you have experienced teething issues with our booking and payment systems. Our team is completely committed to offering an excellent Service, both from the human and technological perspectives. We are acutely aware of the importance of trust and confidence. Our systems are GDPR compliant and we ensure that confidential information is protected.
We would love to hear from you so that we can understand the reasons behind your review. We would be very grateful if you would get in touch.
Best wishes,
Kit
Efficient, professional and kind.
The company and employees were all very efficient, professional and kind, which was very important to me.
I was entirely happy with my whole experience with them and would highly recommend them.
15 November 2022
Unprompted review
Reply from Augmentive
Thanks so much for sharing your positive feedback with us. Our team are thrilled to hear that you had a good experience with us. We're grateful for your recommendation and honoured to have earned your trust. Thank you for choosing us and trusting our service. If you have any questions or require further assistance, please don't hesitate to contact us.
We had an amazing workshop from Caitlin…
We had an amazing workshop from Caitlin on beating burnout! She provided everyone with useful tips for stress management and we definitely all learned something new about what burnout is, what causes it and how to keep it at bay!
25 September 2022
Unprompted review
Reply from Augmentive
Thank you so much for leaving us such a positive review, Ella. We're thrilled to hear that you had an amazing workshop with Caitlin on beating burnout, and that you found the tips she provided for stress management useful.
It's great to know that you and your team learned something new about what burnout is, what causes it and how to prevent it. Thank you for choosing us. If you have any questions or require further assistance, please don't hesitate to get in touch.
Augmentive connected me with a…
Augmentive connected me with a brilliant therapist - an incredibly useful platform, thank you.
8 May 2022
Unprompted review
Reply from Augmentive
Thank you so much for sharing these kind words about your positive experience, Flora. We are delighted that we were able to connect you with a good therapist.
Thank you for choosing us and trusting us. We wish you all the best, if you have any questions or require further assistance, please don't hesitate to contact us. We are always here and happy to help.
Great service
Great service and really straightforward to use. Would highly recommend!
23 November 2022
Unprompted review
Reply from Augmentive
Thank you for taking the time to share your positive experience with us, Tom. We're thrilled to hear that you found our service to be great and straightforward to use. Your recommendation means a lot to us, and we aim to ensure it is well earned! If you ever need further assistance, please don't hesitate to contact us. We're always happy to help.
Finding my therapist was so easy and…
Finding my therapist was so easy and straightforward. I would 100% recommend this platform!!
2 December 2022
Unprompted review
Reply from Augmentive
Thank you for taking the time to share your positive experience, Lara! We are grateful to have been able to support you and wish you all the best.
A fantastic team work at Augmentive to…
A fantastic team work at Augmentive to understand and then guide indivudials to appropriate therapists. The team are kind, empathetic and genuinely interested in the welfare of their clients. I'm so pleased to have come across Augnentive as my life has definitely changed for the best.
2 December 2022
Unprompted review
Reply from Augmentive
Thank you so much for your kind words, Tina. Your review is a source of inspiration for our team. It reminds us of the impact that we can have on people's lives.
I went to a session on impostor…
I went to a session on impostor syndrome and it was really good. Organization was spot on and the coach (Hattie) was an amazing speaker! Highly recommend signing up
18 February 2022
Unprompted review
Reply from Augmentive
Thank you for taking the time to leave us a review, Olivia. It is so nice to hear that you found the session valuable. We're also glad you thought Hattie was amazing and hope that it left a positive impression. She is fantastic at what she does. Thank you for your recommendation and for considering our other sessions. We hope to see you again soon. If you have any questions or require further information, please don't hesitate to contact us!
Really great and thought provoking!
Attended a talk organised by Augmentive on sleep with Dr Chetna Kant, and it was a brilliant experience. Really well organised and thought provoking. Will definitely attend more events in the future
24 November 2021
Unprompted review
Reply from Augmentive
Thank you for sharing your positive experience with us, Alexandra! We're delighted to hear that you found the talk on sleep to be a brilliant and thought-provoking experience. Our team also found it fascinating and Dr Kang is truly excellent at presenting engaging talks like that.
We take huge pride in organising events that are informative and accessible for our community, and it's wonderful to hear that we delivered on that promise for you. We're so pleased to hear that you plan to attend more events with us in the future!
Thank you again for your support and we look forward to welcoming you to our upcoming events. If you have any questions or require further information, please don't hesitate to contact us.
I can’t recommend Augmentive enough
I can’t recommend the Augmentive platform enough. I’ve been using it for some time and find it extremely easy to use and everyone I have had sessions with through the platform has been fantastic!
21 October 2022
Unprompted review
Reply from Augmentive
Your review is a reminder of why we do what we do, Helen! Thank you for taking the time to share your experience and wishing you all the best.
Top quality product & team
Top quality product & team. Really couldnt recommend it high enough.
21 October 2022
Unprompted review
Reply from Augmentive
Thank you for sharing your positive feedback with us, Joe. We're thrilled to hear that you found the experience top quality. It means a lot to us to hear that you couldn't recommend us highly enough!
Thank you for choosing to access support through Augmentive and also for taking the time to leave a review. If you ever need further assistance, please don't hesitate to contact us. We're always here to help.
I cannot recommend Sarah highly enough
I cannot recommend Sarah highly enough. Without her I would not be where I am today. Her support, empathy, validation and kindness are without a doubt what kept me going and made me the confident person I am today. Everyone should have a ‘Sarah’ my rock always
14 October 2022
Unprompted review
Reply from Augmentive
Thank you for leaving us such a wonderful review, Claire! It means so much to us. We're proud to have provided you with a good service and are here for you if you would like any further assistance in the future.
Amazing experience
Amazing experience, Phoebe and Sarah were both extremely helpful in directing me towards finding the best person to talk to. Have already recommended Augmentive to many friends and will continue to do so! X
8 July 2022
Unprompted review
Reply from Augmentive
Thank you so much for your lovely review, Millie! We're delighted to have provided you with a positive experience and are here if you need any further assistance.
Great service from the platform
1 September 2022
Unprompted review
Reply from Augmentive
Thanks for the kind words, we're glad to hear you had a positive experience and are here to help if you need any further support.
I had a great overall experience
I had a great overall experience. I inquired for meditation, but the lovely person who gave me a call back actually listened and asked me if I’d consider acupuncture which has worked fantastic. Georgie was amazing and I cannot thank Augmentive enough for directing me towards her!
1 September 2022
Unprompted review
Reply from Augmentive
Thanks for your kind comments, Alexia. Your feedback means a lot to us and we're here if you need any further support in the future.
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