Audfree Reviews 

241
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the software for its incredible speed, overall ease of use, and its wonderful ability to keep music libraries neatly organized across devices. People also deeply appreciate the exceptional customer support, noting that helpful agents respond quickly and efficiently resolve any license or registration questions. However, some customers also noted occasional technical hurdles when using the application. A few users experienced frustrating activation failures, login problems, or unexpected difficulties with specific software versions. These individuals felt that improvements could be made to ensure smoother installation processes and more reliable performance.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that it works as expected and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast replies, prompt issue... See more

Application

Customers had great satisfaction with the application, highlighting that downloads are fast and accurate, and... See more

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with the extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company with quick customer service. I bought a life time license for one of their products 3 years ago but after upgrading to a new PC I found that the program I has been using on my old co... See more

Rated 5 out of 5 stars

Best product and amazing customer service. They respond on customer service within 24 hours and replace and license mistakes (i bought one for pc when i have a mac. Then yesterday i installed the new... See more

Rated 5 out of 5 stars

I ran into a problem with converting files to MP3 and emailed support. They replied very quickly, told me the issue was already known, and fixed it within a few hours with an update. Excellent and sup... See more

Rated 5 out of 5 stars

I LOVE this program and recommend it to everyone! Does exactly what it says on the box! Had an issue when switching computers which was sorted fairly quickly by customer service. Loyal customer. Thank... See more


Company details

Information provided by various external sources

AudFree provides the best DRM removal solutions for audios, including Apple Music Converter, Spotify Converter to convert DRM Apple Music, Spotify songs and Audible books to MP3, AAC, WAV, etc. losslessly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(241)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and great customer care

Great product and great customer care.
Requested registration reset so could transfer licence to a new laptop. Prompt e-mail reply and I set up in no time.
The product itself is excellent and very easy to use. I have no hesitation in recommending it.

29 May 2023
Unprompted review
Rated 1 out of 5 stars

Scam: Purchased software and didnt receive license key for 17 days, then AudFree called me a liar and didnt refund me

I purchased one month of Audfree software on 28th March. I immediately got a bunch of emails, and none of them included a valid licence key, so I couldnt actually use the product. I checked all my folders including spam. The "support" service is a chatbot and it was totally useless. I contacted their 3rd party support email (paddle) who got in touch with AudFree. Despite chasing over 5 times over 17 days I heard absolutely nothing from AudFree. In this time, I of course went elsewhere (who wouldnt). When AudFree finally got back to me with a valid license code - 17 days later (!!!) - they refused to refund me and basically told me I was a liar. Worst customer experience I have ever received. Feel bullied and cheated. Avoid this company like the plague.

28 March 2023
Unprompted review
Rated 5 out of 5 stars

Exactly what I needed.

Program did exactly what I needed it to do. Very easy to use interface and then set it and forget it. Did have a few issues with my personal firewall but customer service was very quick to respond and walk me through the set up process. After that, smooth sailing. 5 stars are not just for the program, but also for the customer service! Much Thanks!

16 March 2023
Unprompted review
Rated 5 out of 5 stars

I accidentally registered more than once

I accidentally registered more than once and the extra charges were charged to my banking account. I notified them about this and they quickly credited the extra charges to my account. Very honest seller. Audfree program works perfectly

11 March 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Great software and a great company to deal with. Audfree Capture is really easy to use and simple to set up. Any time I have had to contact them for support the reply has been swift and very helpful.

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding support

In November 2018 I bought a licence for Audfree spotify music converter and it has served me well until my 10 year old laptop died last week. I re-installed the software on my brand new laptop, entered the registration details but no joy, I was stuck with the trial version. I emailed support ataudfree and I was pleasantly surprised to discover that after all these years the company was prepared to delete the details of my old laptop and allow me to re-licence the software on my new computer. Customer service is alive and well at Audfree. Thank you.

2 March 2023
Unprompted review
Rated 5 out of 5 stars

Mila is top notch

Mila was so quick to answer and help me with my issue. This company is top notch when it comes to customer service. Always fix my issues same day.

16 February 2023
Unprompted review
Rated 5 out of 5 stars

New computer transfer

Not knowing that only one license can be used per computer, I lost access to my account. Once my new computer was ready to go, the customer service team quickly helped me find the proper license to get me up and running. Very helpful and very courteous!!

5 February 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look