The process of shipping my collectible chair from Italy to Sweden was super efficient. The estimate on hammer price was very much in line with final sale price. Following the sale a clerical mistake m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer support: top notch, haven't had as good an experience in a long time (thanks, Jakob!) Platform is good and works well, quite some interesting stuff Shipping is a bit of a sore point - f... See more
Company replied
I bought a 1946 Levin Model 62 parlour guitar from Kalmar Auktionsverk via Auctionet, and it's a beauty. I was a bit worried, as it's always a risk buying a guitar at auction, but the action is... See more
Company replied
I have now bought several items on the site. I live in the vicinity of the auctionhouses where i won auctions (80-300km). I cant really tell why it has to take on average 3 weeks to deliver my pack... See more
Company replied
Company details
Written by the company
Auctionet: The Destination for Valued Objects. Auctionet connects you with curated objects from trusted auction houses across Europe. We are not just a marketplace for online auctions, but a destination where art collectors, design lovers, and passionate treasure hunters meet in search of their next unique find. Every day brings a fresh landscape of opportunity at Auctionet, where thousands of unique objects are given new life in the hands of new owners. ** We ensure your journey is secure and seamless all the way from your first bid to delivery at your doorstep. With transparent condition reports, expert valuations, detailed photos and reliable global shipping, you can bid with confidence. Whether you’re furnishing a home, building a collection, or simply browsing, Auctionet is your trusted destination for auctions.
Contact info
Grev Turegatan 44, 114 38, Stockholm, Sweden
- 0855 769 575
- support@auctionet.com
- auctionet.com/sv
3.6
Average
1K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have now bought several items on the…
I have now bought several items on the site. I live in the vicinity of the auctionhouses where i won auctions (80-300km).
I cant really tell why it has to take on average 3 weeks to deliver my packages when a foreign auctionsite from spain can have my package here in 3 days..
26 January 2026
Unprompted review
Reply from Auctionet
Hi Mads,
Thank you for your feedback! ✨✨✨
We understand your frustration with the delivery times.
The items are collected from the auction houses and transported to our packing centres, where they are carefully prepared before being sent out.
We appreciate your feedback and will continue looking for ways to improve delivery speed.
Best wishes,
The Auctionet Team
irresponsible
An auction site that prioritizes seller protection above all else. Product descriptions are entirely left to sellers, making hidden defects common. Whether the item received matches the description is purely a matter of luck. When problems arise, they take a very passive stance and act irresponsibly. From the buyer's perspective, it doesn't seem like the work justifies the high fees. They demonstrate a low awareness of buyer rights and are untrustworthy. Use should be avoided.
18 January 2026
Unprompted review
Reply from Auctionet
Dear Robert,
Thank you for your feedback. We’re very sorry to hear that your experience did not meet your expectations.
The auction houses are responsible for item descriptions - we would like the opportunity to review the matter and help resolve the issue. Please contact our support team at support@auctionet.com
Best Wishes,
The Auctionet Team
Waited a long time for my delivery
Waited a long time for my delivery, then when I was expecting to receive it, it didn't arrive. Had an email saying delivered and signed for, not by me it hasn't. Contacted support, given strange request to contact the police, or claim of my house insurance? I found it strange to notify the police as I have to have proof of theft or missing parcel. All contact was within 12-24 hours. Since I provided them a ref no from the police I've had zero contact in 4 days, strange that ! Police have now phoned me and are confused as much as I am, and was told without any proof it is not a police issue and wasting police time !!! I basically got told off ! I'll be going through my bank for a refund!!
31 December 2025
Unprompted review
Reply from Auctionet
Dear customer,
Thank you for your feedback, and we’re sorry for the frustration this situation has caused.
We apologise if our communication or response time has been unclear or delayed. Your case is still under review, and we will follow up as soon as we have further information.
For further help contact us at support@auctionet.com
Best wishes,
The Auctionet Team
Still a way to go
I have had good experience with The auction house I have been using, on The bad side it send as if they speculate in making late payouts on sold items. Several times I had to e-mail Them because The payout date has passed and nothing has happened. So im considering other options.
1 October 2025
Unprompted review
Reply from Auctionet
Hi Roger,
Thank you for your feedback! 💐
We’re glad to hear you’ve had positive experiences with the auction house, but we’re sorry about the frustration caused by delayed payouts.
Please feel free to contact us directly if you’d like us to look into your case. Contact us at support@auctionet.com
Best wishes!
The Auctionet Team
Excellent customer service
Always great service. The app is easy to use.
7 January 2026
Unprompted review
Reply from Auctionet
Hi Sofia,
Thank you for your kind feedback! ⭐
We’re delighted to hear that you’re enjoying our service and find the app easy to use.
Happy bidding!
The Auctionet Team
Reply from Auctionet
Dear Tom,
Thank you for your feedback! ⭐
We’re delighted to hear that you found the process seamless.
Happy bidding!
The Auctionet Team
Be prepared to be completely ignored…
Be prepared to be completely ignored after payment. And never receive the items.
1 December 2025
Unprompted review
Reply from Auctionet
Dear Thiago,
Thank you for sharing your experience.
We’re sorry to hear that you feel this way. Please note that during busy periods, such as seasonal holidays, deliveries can sometimes be delayed, which may affect communication and shipment times.
We take all delivery concerns seriously and would like the opportunity to review your case.
Please contact our support team at Support@auctionet.com
Best wishes,
The Auctionet Team
Reply from Auctionet
Hi Ian,
Thank you for your 5-star review! ✨✨✨
We’re very glad to hear you found the platform straightforward and easy to use. We also appreciate you taking the time to share your experience.
Best wishes,
The Auctionet Team
Unbelievably bad experience
Unbelievably bad experience: their courier collected a £1200 item from a UK auction and disappeared 3 months ago. No one can tell the location of the item, no compensation despite promises, and now stopped responding to emails. Will apply a forced chargeback and forward to law-enforcement. No place for this sort of conduct in this business, as apparent from other reviews also.
Updated: their reply is automatically generated, false and ridiculous -- multiple emails have been submitted to that address without response. Give a name and email of a specific person in charge who will deal with this and be responsible, or stop the nonsensical lies.
27 September 2025
Unprompted review
Reply from Auctionet
Hi Daniel,
We’re very sorry to hear about your experience - please contact our support team with your case details so we can look into this, and do our best to make things right.
Contact us at support@auctionet.com
Best wishes,
The Auctionet Team
Superb service and a wonderful item
Superb service and a wonderful item. Everything exceeded my expectations, and I truly appreciate the care and professionalism. Thank you for a great experience.
12 December 2025
Unprompted review
Reply from Auctionet
Hi Fariba,
Thank you for your lovely review! ⭐️
We’re glad to hear that everything met your expectations and that you’re happy with both the item and the service. We really appreciate you taking the time to share your experience.
Best wishes,
The Auctionet Team
completely satisfied
completely satisfied,your response totally met my demand. although I confused on use of my credit card, you quickly contacted to show me the solution.
Thank you very much.
14 December 2025
Unprompted review
Reply from Auctionet
Hi Ji Yu,
Thank you very much for your kind review! ⭐
We are delighted to hear that you are happy with us and that our response fully met your expectations.
Thank you for taking the time to share your experience — it is truly appreciated.
Best wishes!
The Auctionet Team
DO NOT USE THEIR AUCTION SERVICES!!!!
DO NOT USE THEIR AUCTION SERVICES!!!!
Not only do they charge high commissions they also utilise unreliable courier services they charge for on top. I bought an item at an auction in the UK on November 27 which has not been delivered until today, December 12…. and no delivery date confirmed yet …. THIS EXPERIENCE HAS BEEN A NIGHTMARE!!!!!
12 December 2025
Unprompted review
Reply from Auctionet
Hi Daniel,
We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
Please contact our support team at support@auctionet.com so we can investigate your case and provide an update on your shipment.
We truly appreciate you sharing your experience and hope we can assist in resolving this matter as soon as possible!
Best wishes,
The Auctionet Team
I made a buying mistake
I made a buying mistake and it was sorted out for me.
10 December 2025
Unprompted review
Reply from Auctionet
Hi Ronald!
Thank you for your feedback ✨ We’re glad to hear that your issue was resolved quickly, we are happy to help!
We appreciate you taking the time to share your experience.
Best wishes,
The Auctionet Team
Scam-level dishonesty from Varbergs…
Scam-level dishonesty from Varbergs Auktionskammare via Auctionet
I purchased a high-value camera lot from Varbergs Auktionskammare through Auctionet, and it turned into a 5-month consumer nightmare.
The item was clearly misrepresented:
– A camera labeled “Not for Sale” had the label deliberately hidden in listing photos.
– The product was defective and non-functional, with broken parts and worn glass on the lenses.
– Two film backs were damaged — one had a broken frame counter, the other didn’t even mount.
– A photo shade was jammed shut and unusable.
None of this was stated in the description, and most defects were visibly concealed in the auction photos.
After reporting the issue, I faced months of silence and evasion from both the auction house and the platform. Auctionet claimed to “mediate” but did nothing. The seller ignored my messages until I involved the European Consumer Centre. Then they simply demanded I return the item without any documentation or guarantee.
I’m not willing to ship an expensive item back to a deceptive seller with no protection — and I never should have been asked to do so.
This behavior is unethical, possibly illegal, and certainly unworthy of any professional auction platform.
⚠️ Avoid Varbergs Auktionskammare. Avoid Auctionet.
They are not trustworthy. If something goes wrong — you are on your own.
1 July 2025
Unprompted review
Reply from Auctionet
Hello Alexey, Thanks for your feedback! We completely understand your frustration and sincerely regret that you find yourself in this situation.
Unfortunately, even though Auctionet is the platform that facilitates the sale, the final responsibility for the description and handling of the items lies with the auction houses.
As you may have noticed, the overwhelming majority of items match their descriptions and images. However, in rare cases, an item may not be accurately described or may not appear as it does in the images. These cases are exceptions, and I assure you that all such cases are recorded in our system. However, since the auction house is the direct seller, it is their responsibility to handle the complaint and offer a solution.
easy to use website
easy to use website, quick and easy bidding and with supportive staff that overall makes this a great experience.
28 November 2025
Unprompted review
Reply from Auctionet
Hi Paul!
Thank you for your great review! We're happy to hear that the website, bidding process, and our support team all contributed to a positive experience.
We look forward to assisting you again! 💐
Kind regards,
The Auctionet Team
John was very quick to respond to my my…
John was very quick to respond to my my questions (even during the weekend) and made my latest purchase much easier.
One more thing: Please start to accept AMEX, that would improve your business even further. And you and the houses certanly have the margins.
1 December 2025
Unprompted review
Reply from Auctionet
Hi Morten,
Thank you so much for your kind feedback! ⭐
We're happy to hear that you received quick support and that your purchase went smoothly - John will be delighted with your review!
Thank you also for your suggestion regarding AMEX—we’ll make sure to pass on the feedback to our team.
We look forward to assisting you again in the future.
Kind regards,
The Auctionet Team
Reply from Auctionet
Hi, Bachir, thanks for your feedback. We're so glad to hear you're happy with Auctionet.
Their charges are basically outrageous …
Their charges are basically outrageous - particularly their shipping charges which are about 3/4 times more than any other auction house I,ve dealt with- and so complicated to work out what they are
25 November 2025
Unprompted review
Reply from Auctionet
Hi Rich,
Thank you for your feedback!
We’re sorry to hear that you found our transport prices high and the process confusing. Shipping costs vary depending on size, weight, and destination, but we understand that clarity is essential and we are continuously working to improve this.
We would be happy to review your specific case and see if we can offer clearer guidance or alternatives. Please feel free to contact our support team so we can assist you directly. Contact us at support@auctionet.com
Kind regards,
The Auctionet Team
I'm always very pleased with Oliver's…
I'm always very pleased with Oliver's work.
Thanks to him.
2 December 2025
Unprompted review
Reply from Auctionet
Many thanks for your kind feedback, we will pass this on to our colleague.
Awful way to run business
Awful way to run business. I have paid the invoice for 18k gold earrings but still wasn’t posted so I checked the status of postage couple of days and I found out that the earrings were still in the auction house and was accumulating charge for not collection. Shouldn’t they post out the earrings after receiving the payment?
I was shocked as it was an online business based in Sweden, I am buying from Uk and how do they expect me to collect it! Absolutely fuming as there seems to be lots of hidden charges.
I would be very careful before purchasing anything from this website. Also, difficult to communicate with someone regarding problems.
26 November 2025
Unprompted review
Reply from Auctionet
Dear Mishan,
We’re sorry to hear about your experience. It seems there was a misunderstanding — items are not shipped automatically after payment, and a transport order must be placed to avoid storage fees.
We would like to review your case to ensure everything is correct and help resolve the issue as quickly as possible.
Please contact our support team so we can assist you directly.
Kind regards,
The Auctionet Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.