You can't get these people on the phone for love nor money which is disconcerting but we did order a late model 2nd hand Samsung phone despite and we were not disapointed. It was all it was said to b... See more
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Based on these reviews
The order came in good condition overall, however: The screen has two minor scratches, nothing big but not pristine. The Oled display has some noticeable burn in of non IOS ui elements (main... See more
Console was delivered as expected and in good condition. It was soft modded upon arrival which I wasn't expecting but I'm fine with. Sticker residue still on the back of the console which gets annoyin... See more
You did well in sorting out the missing invoice and I would have given you 5 stars for outstanding service. The only thing that dropped the score was the ongoing failure to enter the GPU purchase in... See more
Company details
Written by the company
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Contact info
4.1
Great
26K reviews
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Reply from CeX/Webuy - Australia
Hi Shari,
Thank you for your review and I am sorry that your purchase has not gone as intended.
Given the nature of our business, all items are tested to ensure authenticity, and we never compromise on delivering high-quality products to our customers.
To address this further, I have sent an email in the same thread you had with my colleague. If you do not find it in the inbox, please check the spam/junk folder.
Regards,
Saanchi
Reply from CeX/Webuy - Australia
Hi Chris,
Thank you for your review.
I am sorry to hear that the product received did not meet your expectations and I understand the disappointment.
To look into this further, I will be sending an email to your registered ID requesting more details. Do check your junk/spam folders in case my email isn't located in your mailbox.
Regards,
Ramson.
Quality product and timely delivery
26 March 2026
Bought a Valve Index kit for 1,600…
Bought a Valve Index kit for 1,600 dollars, service was great and the person who served me was really kind and explained everything to me
But my product was faulty with a missing power adpater and fataly broken base station, in the store when i asked about the kit he stated everything was in PERFECT working order, yet half was broken/missing.
18 April 2026
Unprompted review
Reply from CeX/Webuy - Australia
Hi,
Thank you for your review, and I am sorry to know that your recent purchase has not gone as expected.
We have guidelines in place to extensively test the items and in case any discrepancies are identified, we do not purchase such items, let alone sell them further.
To work towards a resolution, please visit any of our stores close to you along with the item and the order receipt. Our staff will be glad to assist you further as per the returns policy: https://tinyurl.com/52f9uz63. All returned items are subject to testing.
If you require further assistance, please contact us via our support page https://tinyurl.com/2wwz75ew with the subject line "Trustpilot Bought a Valve Index kit for 1,600" and I will be happy to assist you further.
Regards,
Ashwin
Good game 9/10
The game is great it offers a horror experience much like resident evil 2 in the grace sections, while Leon offers more of an action based story.
26 March 2026
Delivery service and accessibility to PSP games!
Easy to buy PSP games which I have been looking for so long. The delivery was quicker than expected and the disks are still in great shape. Thanks CEX!
26 March 2026
Great service from all areas like…
Great service from all areas like online and in-store only issue is some products are sold with issues
27 March 2026
Gotham Season 4 (Blu Ray)
It arrived late but was in good condition and the price was right
26 March 2026
It was simple and fast!
17 April 2026
Bit disappointed and greatly appreciative but didn't expect much from how cheap it was.
The Call of Duty Infinite Warfare for Xbox One Disc does not work.
Office Uprising (Blu-Ray) worked perfectly.
It shipped earlier than expected so that was good.
Everything came in the right covers. (As in, wasn't a blank cover with the disc i wanted in it.)
8 April 2026
Cheaper than the competitor.
I recently made a click and collect purchase, and I found the website to be user-friendly. My order was prepared promptly for collection. I intend to make future purchases due to their competitive pricing.
9 April 2026
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