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HomeLoft Australia Reviews 

139
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and efficient delivery service, noting that items arrived on time with regular updates and good tracking. Many people found the products to be of excellent quality, exactly as advertised, and often meeting specific needs or expectations. The website is also highlighted as easy to use, contributing to a smooth ordering process for consumers. However, some customers were dissatisfied with product compatibility, receiving items with plugs incompatible with local outlets or products that were defective or broken upon arrival. A few other people also felt that communication regarding timelines was lacking, leading to unexpected delays and difficulties in resolving issues or obtaining full refunds.

What people talk about most

Product

Clients share ambiguous opinions on product quality and suitability, with some expressing satisfaction with... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast delivery, prompt... See more

Order

People report ambiguous experiences with order, with some customers finding the process from order to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything from order to tracking & delivery was easy, including a helpful email when I panicked about my order arriving by Christmas. The pink fluffy rug did arrive in time, packaged well and was jus... See more

Rated 5 out of 5 stars

To finally find a tap that not only fits the Hamptons style but also short enough to open our plantation shutter's was a miracle and HomeLoft had two styles that fit what we were looking for.

Rated 5 out of 5 stars

Found exactly what I needed and although shipped from overseas the updates were frequent and the item was delivered on time.The sheets are top quality and even better no plastic wrapping , delivered i... See more

Rated 5 out of 5 stars

Love the product - exactly what I expected - looks great in my kitchen. Fast delivery, easy to use website.

Contact info

3.8

Great

TrustScore 4 out of 5

139 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(139)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Don't buy they employ tactics to prevent returns for faulty goods

I purchased an electric pencil sharpener for $AUD288.35. I thought I was purchasing from an Australian site. After waiting for 17 days for it to arrive it was broken and will not work. Sent photos, break is obvious, now they wish me to return it to US to obtain a refund. Will cost me $67 to post. Offered me 30% of purchase price as settlement so I can pay 70% for the inconvenience of receiving a broken item from them. They didn't see this as a bazaar idea. They have Australian office and will discard the damaged product but will accept return there. No commonsense and no customer service. Avoid them.

10 December 2024
Unprompted review
HomeLoft Australia logo

Reply from HomeLoft Australia

Hi Gaylene,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Rated 5 out of 5 stars

Great product, trouble-free transaction. :)

In truth, the whole experience was uneventful! Just the way I like it.. I found the goods I needed and what was delivered was exactly what was promised. The quality is high and I have the first batch nearing the bottling stage now. Shipment from the US (of course) took a little while, but was well within my expectations. Overall a great experience and a great product. :)

13 November 2024
Unprompted review
Rated 4 out of 5 stars

I am extremely happy with the quality…

I am extremely happy with the quality of the product. The delivery time was also quite reasonable, given that the product was coming from the USA to Australia. Tracking information was very accurate and updates were received on a regular basis.

8 November 2024
Unprompted review
Rated 4 out of 5 stars

Found this hard-to-acquire dishwasher…

Found this hard-to-acquire dishwasher rack repair compound via Home Loft Global. Item arrived as advertised and requested. It took a while to arrive and tracking information was a little confusing but happy with the process as a whole. Would use again.

3 August 2024
Unprompted review

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