DirectNine Australia Reviews 186

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers frequently found that their orders arrived as expected, with many praising the product quality and how well items were packed. People often noted that the products were exactly as described and met their expectations, with some appreciating the clear range of items like binoculars. However, some customers experienced issues with delivery times, particularly when products were shipped internationally, and a few received items that were not compliant with local standards or were faulty upon arrival. There were also instances where customers received incorrect items or faced difficulties with returns and refunds, with some noting a short warranty period.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some customers received products exactly as... See more

Order

People report ambiguous experiences with their orders. Some customers received their items quickly, even from... See more

Quality

Users describe ambiguous interactions with quality. Many customers found products to be exactly as described,... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers reported swift product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product aroved swiftly and easy to install The siren itself sounds a little choked up and crackly.. However it works well.

Rated 4 out of 5 stars

ordered car speakers from 22nd of July, order arrived on the 15th of August. Shipped from the USA East coast and took a bit longer than expected but it did get there in the end. Goods are as expect... See more

Rated 5 out of 5 stars

The casing is of good quality and the touch screen works well even though the screen is soft. Adequate number of dampers are provided and good quality too. The only downside to it is that the power ca... See more

Rated 5 out of 5 stars

The company was quick enough to notify the purchaser that order is confirmed. In my opinion it is great customer service. The product was excellent and it is what it says. Delivery day was not notifie... See more


4.0

Great

TrustScore 4 out of 5

186 reviews

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Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Having problems with one sensor in…

Having problems with one sensor in settings to the receiver unable to activate melody keeps reverting back to the channel 1 On the receiver. Followed videos will continue trying. Overall the product was well packed on receipt in Darwin Northern Territory Australia. Would consider more once this one works

19 May 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend Directnine

I was pleasantly surprised, having never ordered online before from Directnine, by the great service. Ordering was easy and considering my package was sent from USA my purchase arrived within 2 weeks, all in great condition. I would definitely order again from Directnine should the need arise. I would highly recommend Directnine.

11 May 2022
Unprompted review
Rated 5 out of 5 stars

Pleasure to deal with!

Bought a WiFi speaker adapter from DirectNine, took a little longer than expected to arrive but was kept informed of progress the whole way. Product arrived exactly as described and does the intended job very well. Will no doubt purchase again from DirectNine.

3 May 2022
Unprompted review
Rated 4 out of 5 stars

Globe packaging

It would have been better if the globes had more protection as one of the boxes was crushed but the globe still worked

30 March 2022
Unprompted review
Rated 5 out of 5 stars

Perfect

Ordered stuff, got updated as to how it was progressing , goods arrived in a reasonable time and were of great quality

26 March 2022
Unprompted review
Rated 5 out of 5 stars

Great range

I needed to replace the intake grill for my central heating. Direct Nine was the only company that had the range of options required to allow me to find exactly what I needed

15 March 2022
Unprompted review
Rated 4 out of 5 stars

An OK negotiation for an American product to use here in OZ

I ordered a green bankers lamp with a brass stand that I had been looking at for a while.....when it was discounted I decided to purchase it....when it arrived I realized that it was compatable for American 120 volts electricity and not 240 volts electricity for here in Australia so I could not plug it in to our Australian electricity outlet. I was very disappointed as no where on the order did it advise this important fact. I thought I was dealing with an Australian company. I was going to send the lamp back so I emailed Directline and luckily got Wavell who was very helpful and advised me that I could buy a power reducer/converter at a cost of $50 to fix my problem so I could use my lamp. As I live on a rural property out of town in remote Far North Qld I would have to travel 90 klms (round trip) to the nearest town to purchase the power reducer. I advised that this solution to my being able to use my lamp was an extra cost to me and luckily Wavell said he would assist me with a discount on the lamp which went close to covering my purchase of $50 for the reducer. I really liked the lamp and wanted to keep it so thought this was an OK negotiation. Apparently my discount is on its way into my bankcard account. Thanks Wavell.

14 March 2022
Unprompted review

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