DirectNine Australia Reviews 186

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers frequently found that their orders arrived as expected, with many praising the product quality and how well items were packed. People often noted that the products were exactly as described and met their expectations, with some appreciating the clear range of items like binoculars. However, some customers experienced issues with delivery times, particularly when products were shipped internationally, and a few received items that were not compliant with local standards or were faulty upon arrival. There were also instances where customers received incorrect items or faced difficulties with returns and refunds, with some noting a short warranty period.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some customers received products exactly as... See more

Order

People report ambiguous experiences with their orders. Some customers received their items quickly, even from... See more

Quality

Users describe ambiguous interactions with quality. Many customers found products to be exactly as described,... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers reported swift product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product aroved swiftly and easy to install The siren itself sounds a little choked up and crackly.. However it works well.

Rated 4 out of 5 stars

ordered car speakers from 22nd of July, order arrived on the 15th of August. Shipped from the USA East coast and took a bit longer than expected but it did get there in the end. Goods are as expect... See more

Rated 5 out of 5 stars

The casing is of good quality and the touch screen works well even though the screen is soft. Adequate number of dampers are provided and good quality too. The only downside to it is that the power ca... See more

Rated 5 out of 5 stars

The company was quick enough to notify the purchaser that order is confirmed. In my opinion it is great customer service. The product was excellent and it is what it says. Delivery day was not notifie... See more


4.0

Great

TrustScore 4 out of 5

186 reviews

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Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

DirectNine - you won't go wrong with the team

DirectNine are a reliable service that I cannot recommend highly enough.

The tools we order are of a high quality and customers are impressed that we can source them again.

Communication is excellent.

You won't go wrong with the team at DirectNine.

19 August 2022
Unprompted review
Rated 5 out of 5 stars

Make things bigger…

As an order person who has been short-sighted for 40 years but also now have trouble reading small print due to age and eye issues I struggle to read things on a lap top screen. This magnifier has made eating the screen easier. Delivery was fast having come from the USA to Australia and the item is easy to use.

29 September 2022
Unprompted review
Rated 4 out of 5 stars

Lensbaby Macro Filter Kit 46mm

The products, very good, From DirectNine Australia,
A little slow with the delivery!
Order placed on the 24/07/2022, The delivery of the item was on the 28/08/2022.

28 July 2022
Unprompted review
Rated 5 out of 5 stars

A happy customer

I am very happy with my order of chandelier shades. They are great quality and suit my home perfectly. The delivery and service was great too!

24 August 2022
Unprompted review
Rated 4 out of 5 stars

Recent purchase

All good except the power cable has US pin and we are based in AU. I have to use an international adaptor to get it working for me.

26 September 2022
Unprompted review
Rated 5 out of 5 stars

My experience with Direct Nine has been…

My experience with Direct Nine has been excellent. The archival work I am doing for the Australian National Film and Sound Archive part of the National Library requires me to digitise tapes and it is difficult to find machines which are of sufficient quality. The machine you have supplied is very good quality.

18 August 2022
Unprompted review
Rated 5 out of 5 stars

I was so pleased with the service…

I was so pleased with the service provided by all the staff. The items I purchased had to be returned and throughout the discussions the staff were respectful helpful and professional. They provided options for me to consider and at no time did I hear the word No. I would recommend this company to everyone

12 August 2022
Unprompted review
Rated 5 out of 5 stars

Quirky and perfect

Customer support was excellent with prompt responses to all of my silly questions as I was very hesitant buying from direct nine (first time and coy was overseas). Product arrived prior to eta and was perfect!. My only negative is the picture shows a coloured version of the product where it was in fact galvanised steel. No real issue as I will pot belly black it...

21 July 2022
Unprompted review

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