Atlantic Electrics Reviews 

3,030
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional level of customer care, noting that staff members are extremely knowledgeable, patient, and always ready to offer valuable advice without any pressure. Buyers are also very satisfied with the efficiency of the purchasing process, describing communication as clear, reliable, and helpful from start to finish. However, some people mentioned experiencing frustrating delivery delays or occasionally receiving the incorrect product when ordering online. Despite these occasional setbacks with order fulfillment and delivery mistakes, most individuals remain very happy with the overall service and product quality.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a consistently great experience from start to... See more

Product

Consumers find product to be positive, highlighting well-made items like tower fans and great appliances such... See more

Delivery service

Users describe positive interactions with delivery_service, noting that goods arrived in a timely and rapid... See more

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional knowledge,... See more

Order

Customers had positive experiences with order, highlighting a smooth, easy ordering process online and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve bought every appliance and electronic device for our home from the late Rudi and Rinesh at Atlantic Electronics since 2018. Their service, knowledge, and post-purchase support are consistently o... See more

Company replied

Rated 5 out of 5 stars

Fantastic service especially from Rinesh, and Shamoon for putting us in touch with his colleagues. So helpful and informative while we try to kit our kitchen. Even stored our appliances until we were... See more

Company replied

Rated 5 out of 5 stars

I had a question regarding 2 x Quooker filters that arrived ( as they did not fit oir system) but were the only ones available. Got to talk to someone really quickly (under 2 minutes) they suggested... See more

Rated 5 out of 5 stars

We popped into Atlantic Electrics for a dishwasher. Rinesh Patel was very helpful and took his time to go through various options and answered our questions. Will definitely buy from them again in the... See more

Company replied


Company details

  1. Appliance Store
  2. Electrical Repair Shop
  3. Electronics Store
  4. Hi-fi shop
  5. TV store

Written by the company

Established in 1972, Atlantic Electrics has been in business for over 45 years, and is still owned and run by the original family members! Originally based in Willesden Green, North London, we repaired and sold TV's from a small shop on the High Road. As the home entertainment industry exploded during the 80's and 90's we remained at the cutting edge. At the start of the 00's we expanded further with the creation of a dedicated DJ business in the heart of London - Westend DJ. The current head office and warehouse was acquired in 2000 and is now the flagship store for the company covering TV, audio, home appliances, Kitchen furniture store and smart home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,030)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Had never heard of this business…

Had never heard of this business before, but they had Switch 2 stock when no one else did and they shipped it so quickly, it arrived in just 2 days. The box was tightly wrapped in lots of bubblewrap, but the outer packaging had the tape cut and some minor dents so I was worried they'd sent a returned product or I'd got scammed. Wasn't the case; everything inside was sealed and perfect so I'm not sure why the tape was cut.

7 July 2025
Rated 5 out of 5 stars

great price

great price, speedy delivery, work perfectly in our aquarium very pleased. I would definitely recommend this product.

4 July 2025
Rated 5 out of 5 stars

Fast and efficient delivery

Fast and efficient delivery. The gentlemen that delivered my washing machine were kind and helpful. They took out the old machine and allowed me a bit of tome to clean the space before the new one could go in. They ensured everything was working well before leaving too!

17 June 2025
Rated 5 out of 5 stars

Great company

I ordered a dishwasher which was delivered and installed within a week. The installers even fixed a dodgy tap while they were working in the kitchen without being asked, which was a lovely surprise! Customer service throughout was great, and I was kept updated at all times by Rinesh. I would highly recommend Atlantic.

28 June 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a vacuum on May 2nd

I ordered a vacuum on May 2nd, advertised with 3–5 day delivery. It arrived over two weeks late, and the standing dock was missing. To make matters worse, I was told I had to be home during weekday hours to receive the missing part—despite this being the company’s error.

Customer service was dismissive, implying that a Saturday delivery was a “favor” rather than a fix. The whole experience was frustrating, inconvenient, and poorly handled. I expected better and am still waiting for a proper resolution.

20 May 2025
Atlantic Electrics logo

Reply from Atlantic Electrics

Thank you for your honest feedback and we're truly sorry to hear that your experience hasn’t met expectations.

We fully acknowledge that the missing floor dock and the inconvenience around DPD delivery arrangements have caused frustration and for that, we sincerely apologise. While the vacuum itself was delivered shortly after it came back into stock - as agreed by yourself in the phone conversation when you placed your order - the oversight with the floor dock should not have happened.

Once you brought this to our attention, we investigated immediately and arranged a Saturday DPD delivery for the missing item. While we don’t typically offer weekend deliveries, we recognised this was our error and wanted to do everything possible to make it easier for you - especially knowing you were in the middle of a move and another weekday delivery wasn’t ideal due to work.

We’re genuinely sorry that this situation left you feeling dismissed rather than supported. That is never our intention and your feedback will help us ensure we’re offering the right level of care and clarity going forward.

As a gesture of goodwill, we’ve emailed you a voucher code for use on a future purchase. We hope this goes some way toward restoring your faith in us and reflects our commitment to delivering the standard of service you should always expect.

If there’s anything further we can do to restore your confidence in us, please don’t hesitate to contact us directly on 0208 208 6999.

Rated 5 out of 5 stars

Professional

I have been going to Atlantic for twenty years for all my electrical needs. They always explain everything to me fully and always answer my questions in a clear and concise way. I always find them very professional and they always keep me posted if I’m waiting on deliveries. I would recommend Atlantic Electrics without hesitation.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Wow factor

Wow factor omg soooooooooooo happy highly recommend Atlantic Electrics got my ninja creami deluxe wow excellent price and delivery A must shop here really fantastic omg love it here love it shopping with Atlantic Electrics

12 May 2025
Rated 5 out of 5 stars

Great choice of appliances to see and…

Great choice of appliances to see and “touch”. Shamoon was super knowledgeable and help us choose the right appliances for the full renovation of our kitchen. And the pricing was much better than the online big stores.
We highly recommend Atlantic Electrics and especially Shamoon for his friendly and professional service.

28 April 2025
Unprompted review

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