ATAG was recommended by boiler servicer. The fitted boiler is reliable, quiet, efficient and with TADO app easy to operate. Service from supplier has been good and ATAG have followed up with calls t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I had the pleasure of dealing with Nathan regarding a recent issue with my boiler. He was helpful knowledgeable and empathetic. My problem was resolved and he kept me informed all the way through the... See more
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Engineer arrived on time, Knew what he was doing, Did thorough service, Pointed out things previously missed by other engineers and gave advice on how to look after boiler,day to day ,to keep it... See more
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So far so good. Boiler recommended by trusted plumbing company who are certified to install and service product. No real problems so far after 21 months. Appears to be very efficient and easy to contr... See more
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Company details
Written by the company
We do things differently at ATAG. Our constant commitment to engineering precision, matched with our commitment to only using quality components, means that our boilers are built to last. Spending money on a new boiler is a big investment, and you need to be sure that it’s going to keep you warm for years to come. That’s why every ATAG boiler comes with a 12-year warranty, with the option to upgrade to 18 years on all parts and all labour. For us, it’s about your long-term peace of mind. ATAG boilers can only be bought through an ATAG Selected Partner (ASP). All of our ASPs are legally qualified Gas Safe Registered installers who know how to install an ATAG boiler correctly. We only sell to gas-safe installers because we need to know you’re in safe hands all the way. To find out more, visit www.atagheating.co.uk.
Contact info
Operational Address: 1 Masterton Park, South Castle Drive, KY11 8NX, Dunfermline
- 0800 680 0100
- office@atagheating.co.uk
- atagheating.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Such a rare thing nowadays to find a…
Such a rare thing nowadays to find a wonderful caring company,Atag but especially one employee,Kenny,in sales ,I had to buy an replacement battery for my Atag thermostat,at 75 years old I'm not confident buying on line Kenny was so polite and caring and helped every step of the way and said I would receive it the next day ,well through no fault of Atag it didn't arrive Dpd hadn't picked up , but it came the following day ,and the biggest surprise was they sent me the most beautiful flowers to apologize for the inconvenience,thankyou Kenny and Atag
4 December 2025
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Sue Hinch
Thank you so much for sharing your lovely review.
We’re delighted to hear that Kenny was able to support you with such care and patience—he’ll be thrilled to know his help made a difference.
We truly appreciate your understanding regarding the delivery delay, and we’re glad the flowers brought a smile.
We take pride in offering excellent customer service from start to finish, and it’s wonderful to know we've met your expectations.
Kind regards, ATAG Heating Technology
First problem in 4 years and it was…
First problem in 4 years and it was dealt with quickly. Now back up and running again. Thanks for the speedy response.
2 December 2025
Reply from ATAG Heating Technology UK Ltd
Dear Mr Vincent Coupes
Thank you for your kind feedback!
We’re glad we could resolve the issue quickly and get your boiler back up and running.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Warm regards
ATAG Heating Technology
The best boiler by far
Atag boilers are by far the best on the market.
Customer service is incredible and the unit itself is just Soo advanced.
Saves you a small fortune to run
Amazing!
28 November 2025
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Mark Humphry
Thank you so much for your amazing review!
We’re thrilled to hear that you’re loving our ATAG boilers.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
Our team works hard to provide great support, so it’s wonderful to know you’ve had such a positive experience.
We really do appreciate feedback from our ATAG Select Partners, like yourself, - the engineers who install our boilers.
If you ever need anything, we’re always here to help.
Kind regards
ATAG Heating Technology
Agent (Steve Peck and Son) came out…
Agent (Steve Peck and Son) came out straight away to look at fault. Diagnosed with the aid of ATAG. Part received next day and fitted following day
28 November 2025
Reply from ATAG Heating Technology UK Ltd
Dear Gareth
Thank you for your review.
We’re glad to hear that our Warranty Partner, Steve Peck & Son, were able to attend quickly, diagnose the issue with support from the ATAG Technical Team, and get the part fitted without delay.
We really appreciate you taking the time to share your experience and are pleased everything was resolved smoothly.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind Regards
ATAG Heating Technology
The whole experience was smooth running…
The whole experience was smooth running and the staff were first class.👌👌
27 November 2025
Reply from ATAG Heating Technology UK Ltd
Dear Mr Whittles
Thank you for taking the time to review.
We’re delighted to hear your experience during the Warranty visit was smooth and that our staff made a great impression.
We really appreciate your feedback.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Warm regards
ATAG Heating Technology
A quick and efficient service
A quick and efficient service. Stuart was very pleasant , many thanks.
5 November 2025
Reply from ATAG Heating Technology UK Ltd
Dear Mrs Lewis
Thank you so much for your kind words.
We’re pleased to hear you found the service quick and efficient. Stuart will be thrilled to know he made a great impression — many thanks for sharing your feedback.
Kind regards
ATAG Heating Technology
Speed and efficiency
Speed and efficiency, we'll pleased, would use them again
Kind Regards Peter
3 November 2025
Reply from ATAG Heating Technology UK Ltd
Dear Mr Sykes
Thank you for taking the time to review.
We’re please to hear that you were happy with our speed and efficiency on your recent warranty call for your boiler.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind regards,
ATAG Heating Technology
Warranty claim
The service engineer who responded to our warranty claim was helpful and highly competent.
5 November 2025
Reply from ATAG Heating Technology UK Ltd
Dear Alan Northeast
We’re glad to hear that our service engineer was helpful and demonstrated great competence while assisting with your warranty claim.
Providing efficient and professional support is very important to us, and we truly appreciate your feedback.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Superb visit
Superb visit. The engineer came along, and had the Boiler fixed within 5 mins. Explained everything to me, and because it was a warranty item (boiler is 9 years old), it was free. Really good service and outcome, thank you so much
21 October 2025
Reply from ATAG Heating Technology UK Ltd
Dear Gary Stevens
Thank you for sharing your experience.
We’re pleased our engineer could resolve the issue so quickly under warranty.
We appreciate your feedback and are glad you were happy with the service.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Great service and great boilers
Great service and great boilers. With Atag only selling to gas safety registered engineers cuts out the cowboys and gives the customers a skilled installer.
29 October 2025
Reply from ATAG Heating Technology UK Ltd
Dear Des Cooney Plumbing & Heating
We’re glad you’re happy with our service and with our ATAG boilers.
Using only Gas Safe–registered engineers helps us make sure every installation for the homeowner is done safely and to the highest standard.
Thank you for taking the time to review.
Kind regards
ATAG Heating Technology
Efficient
Attended in a timely fashion and repairs carried out quickly and efficiently.
24 October 2025
Reply from ATAG Heating Technology UK Ltd
Dear GLORIA MCCUNE
Thank you for taking the time to review, we appreciate it.
Providing timely and high-quality service is our top priority, and we’re happy to know we met your expectations.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Warm regards
ATAG Heating Technology
Reassuring and supportive
Very friendly people and engineers. We had to have three visits as sadly the second engineer forgot, in his haste, to turn the return valve so we were without heating for 4 days! Apart from that error, everyone
was superb
All the communication was excellent. It was an unfortunate oversight. I rate the service overall very highly.
26 October 2025
Reply from ATAG Heating Technology UK Ltd
Dear Mrs Elaine Bygrave
Thank you so much for your kind words about our team and engineers.
We’re very sorry for the inconvenience caused by the issue with the return valve — that certainly isn’t the standard we aim for.
We appreciate your patience and understanding while we resolved it, and we’re glad to hear that you found everyone friendly and helpful throughout.
Your feedback helps us improve, and we hope to serve you even better next time.
Kind regards
ATAG Heating Technology
ATAG saying 'not our problem'
Went through ATAG and they passed my details onto an installer. Installer bodged everything including damaging cupboards and numerous other items. Contacted installer about the horrendous water hammer since installation and they stopped communicating.
Pipework was so bad we had to have it all removed and replaced costing hundreds.
Since then the boiler has failed on two occasions (less than 9 months old) and so have raised the issue with ATAG.
After 7 weeks I finally received a response and they have refused to accept any responsibility. I wasn't even asking for any contribution - just that they would check and resolve the installation.
I'll be recommending friends and family to avoid.
*** UPDATE ***
After 7 weeks of nothing and then a full day of emails back and forth and requesting 3 times for this to be escalated, I posted the above review (a name has since been removed). 9am the following morning the manager (who was cc'd all the previous day) deigns to call me to resolve the issue, asking me to take down the review first and they will sort. I asked them to put it in writing first but unfortunately it fell short of what I had asked for.
So, the review still stands, only now I am even more disappointed.
16 October 2025
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Ed L
Thank you for taking the time to share your feedback.
We’re sorry to learn that you’ve experienced issues with the installation of your ATAG boiler and that it has failed on more than one occasion.
To ensure this matter is resolved promptly, our Head of Technical will be in touch with you today.
Kind regards
ATAG Heating Technology
Prompt and excellent service
15 October 2025
Reply from ATAG Heating Technology UK Ltd
Dear customer
Thank you for taking the time to review and your feedback.
We’re so glad you’re happy with both the service received.
Our team strives to be helpful and knowledgeable, and we’re thrilled to know we met your expectations.
If you ever need anything else, don’t hesitate to reach out.
Best wishes
ATAG Heating Technology
Boiler mended under warranty
Last December we moved into a new house. We had no experience of gas central heating having lived for many years in flats.we had no information about the system in the house. A local heating engineer serviced the boiler but then said there was a fault and he couldn’t mend an ATAG boiler! We contacted ATAG and were promptly told the boiler was still under warranty. The repair was completed at no charge. The engineer, Steve was really excellent and a total pleasure to deal with. We will be getting him to service the boiler in the next month for this winter.
15 October 2025
Reply from ATAG Heating Technology UK Ltd
Dear Michael White
Thank you so much for sharing your experience!
We're pleased to hear that our team — and especially Steve — was able to help get your boiler back up and running quickly and under warranty.
It’s great to know that you found the service professional and pleasant.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We truly appreciate your trust in ATAG.
Kind regards
ATAG Heating Technology
Reply from ATAG Heating Technology UK Ltd
Dear Ginny Marks
Thank you for taking the time to leave your review.
We are pleased to hear that you found our service efficient and that you are pleased with your boiler.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Warm regards,
ATAG Heating Technology
Warranty Support
Excellent service and prompt support in dealing with a faulty three port valve.
The engineer arrived at the appointed time with a replacement and the service more than met warranty support expectations!
7 October 2025
Reply from ATAG Heating Technology UK Ltd
Dear Ian B
Thank you for your feedback.
We're glad to hear that our Warranty Partner arrived promptly and was able to resolve the issue with your three-port valve quickly.
Providing reliable service and strong warranty support is very important to us, and it’s great to know we met your expectations.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate you taking the time to share your experience.
Warm regards
ATAG Heating Technology
We had a new Atag boiler system by 24hr…
We had a new Atag boiler system by 24hr heating in bracknell berks very professional family business Scott Stowe and the team done a great job very clean and tidy highly recommended
7 October 2025
Reply from ATAG Heating Technology UK Ltd
Dear Robert Cullip
Thank you so much for your kind words!
We're delighted to hear that you’re happy with your new ATAG boiler and the service our team provided. Scott and the team take great pride in delivering professional, tidy, and reliable work.
We really appreciate your recommendation and support —we will pass on your comments to them.
Kind Regards
ATAG Heating Technology
ATAG Boiler
Work man on time, polite, respectful of property, explained in detail what he'd done.
1 October 2025
Reply from ATAG Heating Technology UK Ltd
Dear edwena schwab
Thank you for your feedback.
We’re glad our Warranty Partner arrived on time, treated your property with respect, and took the time to explain the work in detail.
Our team strives to be helpful and knowledgeable, and we’re pleased to know we met your expectations.
We truly appreciate your kind words and are happy we could provide a positive experience!
Kind regards
ATAG Heating Technology
The Engineer was helpful in telling me…
The Engineer was helpful in telling me and showing me what problem was. He was very knowledgeable and polite.
28 September 2025
Reply from ATAG Heating Technology UK Ltd
Dear David Akiens
We’re pleased to hear that our engineer was helpful in explaining and showing you the issue.
We take pride in having a knowledgeable and polite team, and your feedback means a lot to us.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience!
Warm regards,
ATAG Heating Technology
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