Intergas Heating  Reviews 1,817

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional, knowledgeable, and friendly staff. Many highlight the outstanding customer service, noting that interactions are always a pleasure and that their questions are answered clearly and patiently. People appreciate the thoroughness of the engineers, who not only fix issues but also take the time to explain things and offer valuable advice. However, some customers also noted occasional issues with pre-arranged visits being cancelled multiple times by the office. A few other people also felt that the communication regarding appointment times could be improved, and some experienced engineers who were uncommunicative or seemed unprepared, attempting to upsell additional services.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional and brilliant support.... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers highly recommend Intergas... See more

Quality

Clients share positive opinions on quality. Many customers praise the high standard of work, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Intergas servicing of the boilers is truely excellent. They test the boiler and clean the heat exchanger and other parts, lubricate, replace seals etc and more. Our boiler is now 10 years old and work... See more

Company replied

Rated 5 out of 5 stars

Always always always a pleasure to speak to these guys . Exceptional customer service , no job is too difficult or too easy . Never ever been made to feel daft for asking what may be simple questions... See more

Company replied

Rated 5 out of 5 stars

Jack the Intergas engineer came to repair our faulty boiler on Thursday 16th April. He notified me the day before about the time to expect him and arrived on time. The repair took longer than... See more

Company replied

Rated 5 out of 5 stars

Jack arrived on time and completed the work within the time he said. His approach was friendly and very professional as always. He explained what he had done and described what may be needed in the f... See more

Company replied


Company details

  1. Boiler Manufacturer
  2. Boiler Supplier
  3. Gas Cylinders Supplier
  4. Heating Equipment Supplier
  5. Boiler and Heating Service

Written by the company

Intergas Heating manufactures a domestic high efficiency boiler unlike any other. Its intelligent design means there is no need for a diverter valve, valve motor, secondary hot water plate heat exchanger or auto air vent and, with fewer parts, there’s less to go wrong. Its revolutionary two-in-one heat exchanger has never had a mechanical failure since its launch over 20 years ago and, as all boilers condense in both heating and hot water modes, they are not just one of the most reliable on the market, they are one of the most energy efficient too.

Lowest NOx boilers on the Market

Written by the company

Committed to helping the environment.
The R&D team at head office in the Netherlands has created the lowest NOx boilers on the market, the Xtreme and the Xclusive, and both have NOx emission levels as low as 17.06mg/kWh. The Xtreme also has a built-in passive flue gas heat recovery unit to further reduce emissions of CO2.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jack

Jack was punctual, friendly, skilled and well informed. All in all a credit to your company!

20 April 2026
Unprompted review
Rated 5 out of 5 stars
Intergas Heating  logo

Reply from Intergas Heating

We're delighted to hear you experienced great customer service from Gary. Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback

Rated 5 out of 5 stars

Booking and service appointment was…

Booking and service appointment was fast and reliable

18 April 2026
Intergas Heating  logo

Reply from Intergas Heating

Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback

Rated 5 out of 5 stars

Great service

Great service. Very professional. Fixed the horrible noise coming from the boiler.

10 April 2026
Intergas Heating  logo

Reply from Intergas Heating

Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback

Rated 5 out of 5 stars

Great.

Been great over the 10 years or so looking after my boiler.

17 April 2026
Intergas Heating  logo

Reply from Intergas Heating

We're delighted to hear you experienced great customer service from our team over the 10 years. Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback

Rated 5 out of 5 stars

Helpful engineer

Jack was sent out by Intergas to investigate a fault. He was really polite kind and helpful. He is extremely knowledgeable and very quickly identified the issue which turned out to be heating system rather than boiler. He suggested remedies going forward for me which was very helpful and reassuring.

9 April 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

We're delighted to hear you experienced great customer service from Jack. Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback

Rated 3 out of 5 stars

Tyler the engineer was terrific

Tyler the engineer was terrific - as before - boiler serviced with no extra costs. Thanks Tyler.
However, I've marked this 3* as this was a re-booking as we expected him the previous week and Intergas failed to contact us. It was only by phoning IG late that afternoon we were told the engineer would not be calling.

14 April 2026
Intergas Heating  logo

Reply from Intergas Heating

We're delighted to hear you experienced great customer service from Tyler. Customer satisfaction is our priority and we really appreciate all feedback as this helps us to improve our services and products. Thank you.

Rated 5 out of 5 stars

Very helpful technical department.

Very helpful technical department.

13 April 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback

Rated 5 out of 5 stars

Always always always a pleasure to…

Always always always a pleasure to speak to these guys . Exceptional customer service , no job is too difficult or too easy . Never ever been made to feel daft for asking what may be simple questions . Better customer service technical wise than most other tech guys from different boiler manufacturers. Thanks for your help today .

17 April 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

Thank you for a wonderful review. We're delighted to hear you experienced great customer service from our team. Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful. Even called me back when the signal dropped out.

16 April 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback

Rated 5 out of 5 stars

Easy to book appointment

Easy to book appointment. Prompt and efficient service on the day booked. Customer service and heating engineer both pleasant and friendly.

15 April 2026
Intergas Heating  logo

Reply from Intergas Heating

We're delighted to hear you experienced great customer service from our team. Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback

Rated 5 out of 5 stars

Jack the Intergas engineer came to…

Jack the Intergas engineer came to repair our faulty boiler on Thursday 16th April. He notified me the day before about the time to expect him and arrived on time.
The repair took longer than he anticipated due to finding other items that needed replacing. However, I did not feel that he carried out the repairs in a rushed manner.
He wanted to make sure that everything was working correctly before he left for his next job.
He worked in a professional and methodical manner and was very amenable in providing answers to any questions I had.
I was extremely happy with his work, he is a very knowledgeable person and I would highly recommend him.
Thank you Jack.

16 April 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

Thank you for a wonderful review. We're delighted to hear you experienced great customer service from Jack. Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback

Rated 5 out of 5 stars

Fabio is an asset I wish I had as…

Fabio is an asset I wish I had as fellow installer of gas boilers, extremely competent and thorough. We’ve had two visits to date and both have been an extremely productive. The fault was rectified quickly with no fuss and disruption. The return visit required was obviously no fault of the engineer and again carried out in very professional manner fitting with this company. I have and will be recommending Intergas as a primary choice of boilers as well as the air source heat pumps for the forceable future.

16 April 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

Thank you for a wonderful review. We're delighted to hear you experienced great customer service from Fabio. Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback

Rated 5 out of 5 stars

Intergas servicing truely excellent

Intergas servicing of the boilers is truely excellent. They test the boiler and clean the heat exchanger and other parts, lubricate, replace seals etc and more. Our boiler is now 10 years old and working perfectly. The service engineers (Colin in our case) really care plus explain things as appropriate.

13 April 2026
Intergas Heating  logo

Reply from Intergas Heating

Thank you for a wonderful review. We're delighted to hear you experienced great customer service from Colin. Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback

Rated 5 out of 5 stars

First time using them and the service…

First time using them and the service was very thorough and he changed so many seals my usual engineer I cannot remember him doing anything to seals was in and out in about 30 minutes
Heating and water working great

15 April 2026
Intergas Heating  logo

Reply from Intergas Heating

Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look